front office agent

Key Responsibilities 

Guest Check-In/Out: Handle guest check-in and check-out efficiently and professionally. 

Guest Service: Provide information, answer inquiries, and assist guests with any special requests. 

Reservations: Manage bookings, cancellations, and room allocations accurately. 

Cash Handling: Process payments, issue invoices, and handle cash or card transactions securely. 

Coordination: Communicate effectively with housekeeping and other departments to ensure smooth guest experiences. 

Standards & Compliance: Maintain reception area presentation and follow hotel policies, safety, and confidentiality standards. 

Qualifications & Experience 

Previous experience in a relevant position preferably in a 5* resort or hotel environment.

Fluency in English.

Fluency in a second language (Russian, German, French).

Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).

Degree/Diploma in Hospitality/Tourism.

Strong communicative, interpersonal, managerial & problem-solving skills.

What we offer

Team

Becoming a member of an organization that cares about its people, the environment, and the local communities.

Grow

Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.

Care

Competitive remuneration package.

Accommodation & daily transportation.

Full board meals.

Departmental training.