front office agent - the fiction hotel
7 Αυγ 2026 · SWOT Hospitality
Τι θα κάνεις
- Παρέχεις άριστη εξυπηρέτηση στους επισκέπτες κατά το check-in, τη διάρκεια της παραμονής και το check-out
- Καλωσορίζεις και καταχωρείς τους επισκέπτες γρήγορα και αποτελεσματικά
- Ελέγχεις τιμές και ημερομηνίες αναχώρησης, επιβεβαιώνεις και τροποποιείς πληροφορίες καταχώρησης
- Απαντάς με ακρίβεια σε ερωτήσεις επισκεπτών και επιλύεις προβλήματα άμεσα
- Εξουσιοδοτείς οικονομικές εκπτώσεις σύμφωνα με την πολιτική του ξενοδοχείου
- Προωθείς αναβαθμίσεις δωματίων, υπηρεσίες εστίασης και εποχιακές προσφορές
- Κάνεις κρατήσεις για εστιατόρια, μεταφορά και ψυχαγωγία για τους επισκέπτες
- Συνεργάζεσαι με άλλα τμήματα για τη διατήρηση υψηλού επιπέδου ικανοποίησης πελατών
- Κατανοείς την ιστορία, τις υπηρεσίες, τις εγκαταστάσεις και τις τιμές του ξενοδοχείου
Βασικές προϋποθέσεις
- Εξυπηρέτηση πελατών και τεχνικές upselling
- Δεξιότητες επικοινωνίας και διοικητικές δεξιότητες
- Γνώση της βιομηχανίας φιλοξενίας
- Άριστη γνώση Αγγλικών
- Προσοχή στη λεπτομέρεια
- Διαχείριση κρατήσεων
- Διαχείριση Φιλοξενίας / Τουρισμός και Ταξίδιακατά προτίμηση
Παροχές
- Ανταγωνιστικό πακέτο αποδοχών.
- Συνεχόμενες ευκαιρίες εκπαίδευσης και ανάπτυξης.
- Φιλικό, συνεργατικό και εμπνευστικό εργασιακό περιβάλλον.
Περιγραφή Θέσης
As a Front Office Agent, you will be responsible for creating exceptional first and lasting impressions for our guests. You will ensure smooth front office operations while delivering warm, personalized service that reflects The Fiction Hotel's unique character and hospitality philosophy.
Key responsibilities
Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout.
Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy.
Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures.
Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy.
Upselling guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
Making restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and having thorough knowledge of hotel amenities, company, and local area & attractions.
Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction.
Understanding of hotel history, services, facility information, and rates and packages
Requirements
Degree in Hospitality or Travel & Tourism is highly desirable.
Prior solid work experience as a Front Office Agent or similar roles.
Thorough knowledge of the hospitality industry.
Customer-oriented and friendly personality.
Sound communication and administrative skills.
Excellent command of English language
Attention to detail and a structured way of working
Benefits
Competitive salary package.
Continuous training and development opportunities.
A friendly, collaborative and inspiring working environment.
Opportunities for career growth within SWOT Hospitality.
Employee benefits and recognition initiatives.
Περιγραφή Εταιρείας
Established in May 2013, SWOT Hospitality is a leading hotel management company based in Athens, Greece specializing in hotel management, asset management and development, investment management, sales & marketing and advisory services. SWOT’s experience, professionalism, and ability to effectively respond to the rising demands of the global hospitality industry has led top investors and developers to entrust the company with realizing their vision to excellence. SWOT Hospitality is currently managing a portfolio worth 250 mil euros in Greece and Southeastern Europe. The company collaborates with renowned international hotel chains such as Hilton, Marriott International Inc., Hyatt Hotels Corporation, Accor S.A., and Nikki Beach Hotels & Resorts. Additionally, SWOT holds White Label Operator (WLO) certification from Intercontinental Hotels & Resorts and Leading Hotels of the World. The Firm’s principals have maintained a consistent track record of strong performance and value creation. They have acquired, developed, and managed some of the most high-profile hotels in the region, with more than 3,500 rooms and a value in excess of €1 billion.
Περιγραφή Εταιρείας
Established in May 2013, SWOT Hospitality is a leading hotel management company based in Athens, Greece specializing in hotel management, asset management and development, investment management, sales & marketing and advisory services. SWOT’s experience, professionalism, and ability to effectively respond to the rising demands of the global hospitality industry has led top investors and developers to entrust the company with realizing their vision to excellence. SWOT Hospitality is currently managing a portfolio worth 250 mil euros in Greece and Southeastern Europe. The company collaborates with renowned international hotel chains such as Hilton, Marriott International Inc., Hyatt Hotels Corporation, Accor S.A., and Nikki Beach Hotels & Resorts. Additionally, SWOT holds White Label Operator (WLO) certification from Intercontinental Hotels & Resorts and Leading Hotels of the World. The Firm’s principals have maintained a consistent track record of strong performance and value creation. They have acquired, developed, and managed some of the most high-profile hotels in the region, with more than 3,500 rooms and a value in excess of €1 billion.