front office agent

As a Front Office Agent at Miraggio Thermal Spa Resort you play a vital role in providing exceptional guest experiences. You are the first point of contact for our guests and are responsible for creating a warm, welcoming, and efficient environment in the hotel's front office. Your primary goal is to ensure a seamless check-in and check-out process while delivering outstanding guest experience.

Key Responsibilities:

• Guest Check-In and Check-Out: Greet guests with a friendly and professional demeanor. Assist guests with the check-in and check-out process, ensuring accuracy and efficiency. Handle guest inquiries and requests promptly and courteously.
• Reservation Management: Verify and confirm guest reservations accurately.
• Payment Processing: Collect and process payments, issue invoices, and maintain a balanced cash drawer. Ensure all financial transactions are conducted securely and in compliance with hotel policies.
• Information and Assistance: Provide guests with information about hotel facilities, services, local attractions, and dining options. Offer recommendations and assistance to enhance their stay.
• Telephone and Email Communication: Answer phone calls, respond to emails, and transfer calls to appropriate departments. Handle reservations, inquiries, and requests via phone and email.
• Problem Resolution: Address and resolve guest issues and complaints professionally, ensuring guest satisfaction while adhering to hotel policies and procedures.
• Safety and Security: Monitor and maintain the security of the front desk area, ensuring the safety and privacy of guests. Follow hotel security and emergency procedures.
• Administrative Duties: Complete administrative tasks, such as filing, record-keeping, and updating guest information.
• Collaboration: Work closely with other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure seamless guest experiences.

Qualifications:

• Bachelor's degree (National or International university/ AEI or TEI)
• 1 year minimum experience on similar position, leadership in hospitality strongly required.
• Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
• Exceptional communication (both verbal and written), negotiation and administrative skills.
• Ability to prioritize tasks, work under pressure with provided resources, manage workload using own initiative and sufficiently cover a multitask position.
• High knowledge of Protel/CRS/PMS revenue management and MS office are considered a must.
• Availability to work in shifts, including evenings, weekends, and holidays.

Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.

If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!

All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.

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