Τι θα κάνεις
- Παρέχεις υψηλά πρότυπα εξυπηρέτησης στους επισκέπτες με ευγένεια και επαγγελματισμό
- Αντιμετωπίζεις θέματα και αιτήματα πελατών με ακρίβεια και αποδοτικότητα
- Κάνεις κρατήσεις για ξεναγήσεις, δείπνα και άλλες υπηρεσίες
- Οργανώνεις παραδόσεις δώρων, λουλουδιών και άλλων ειδικών παραγγελιών στα δωμάτια
- Τακτοποιείς μεταφορές όπως λιμουζίνα και μεταφορές από/προς αεροδρόμιο
- Απαντάς σε προσωπικές και τηλεφωνικές επαφές για κρατήσεις και ερωτήματά τους
- Παρέχεις εξατομικευμένες λύσεις και γνωρίζεις πλήρως τις υπηρεσίες και εγκαταστάσεις του ξενοδοχείου και της περιοχής
- Υποστηρίζεις το τμήμα υποδοχής και συνεργάζεσαι με άλλα τμήματα για νέα προωθητικά μέτρα
- Ενημερώνεις και διατηρείς σωστά τα στοιχεία των πελατών
- Τηρείς τα υψηλότερα ηθικά και επαγγελματικά πρότυπα
- Διατηρείς άριστη προσωπική εμφάνιση και υγιεινή
- Αντιμετωπίζεις αποτελεσματικά τα αιτήματα και παράπονα πελατών
- Διαφυλάσσεις την εμπιστευτικότητα των πληροφοριών πελατών και ακολουθείς το προβλεπόμενο πρωτόκολλο
Βασικές προϋποθέσεις
- 2+ χρόνια εμπειρίας
- Άριστη γνώση Αγγλικών και προαιρετικά δεύτερη γλώσσα
- Ψηφιακές δεξιότητες και εμπειρία με λογισμικά Opera και Fidelio
- Δεξιότητες εξυπηρέτησης πελατών με ευχάριστη προσωπικότητα και ομαδικό πνεύμα
- Διαπροσωπικές και οργανωτικές δεξιότητες για αποτελεσματική συνεργασία
- Ικανότητα επίλυσης προβλημάτων και πολυ-εργασία
Παροχές
- Ανταγωνιστική αμοιβή βάσει προσόντων και εμπειρίας;
- Διαμονή σε πλήρως εξοπλισμένα διαμερίσματα;
- Ημερήσια γεύματα;
- Εργασιακό περιβάλλον με ευχάριστο κλίμα;
- Υποστηρικτική διοίκηση;
- Εκπαίδευση και επαγγελματική ανάπτυξη;
- Εξαιρετικές ευκαιρίες εξέλιξης καριέρας.
Περιγραφή Θέσης
Job Responsibilities:
Provide highest service standards to our guests, welcome them in an exceptionally warm, polite, friendly, and professional manner.
Anticipate and handle guest issues and concerns in an accurate, efficient, and professional manner, including booking tours, making dinner reservations; arranging for ordering and delivering flowers, amenities; ensuring delivery of parcels and special deliveries to guest rooms; arranging for limousine, airport, and other transportation.
Initiate and respond to in-person and phone contact with guests to ensure all kind of reservations, excursions upon request, special events and entertainment are executed efficiently; assist guests with booking changes and inquiries regarding reservations.
Provide personalized solutions; build full knowledge of Resort and hotel facilities, services, and local area.
Offer any kind of assistance to the Front Office department; collaborate closely with all departments to maintain awareness of new promotions and communicate them effectively to all guests.
Ensure guest information is updated and accurate at all times.
Uphold the highest ethical and professional standards.
Always maintain a high standard of personal appearance and hygiene.
Ensure excellent response to all guest requests / complaints.
Maintain confidentiality of guest’s information and follow proper protocol.
Job Requirements:
Minimum 2 years of experience in a similar position, ideally within a 5* Luxury Hotel
Excellent knowledge of English language; a second language will be considered as an asset (Especially if speaks Mandarin)
Computer literacy and experience in Opera / Fidelio programs.
Strong interpersonal and organizational abilities, problem solving and multitasking.
Pleasant personality with enviable customer service skills, a team player passionate about the job and focused on providing high quality results.
Katikies Offers:
Competitive compensation package based on qualifications and experience.
Accommodation at fully equipped apartments
Daily meals
Pleasant working environment
Supportive management
Training and career development
Excellent opportunities for career progression
Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at hr@katikies.com
All applications will be treated in the strictest confidentiality.
Περιγραφή Εταιρείας
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
Περιγραφή Εταιρείας
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.