Τι θα κάνεις
- Παρέχεις υψηλά πρότυπα εξυπηρέτησης στους φιλοξενούμενους με φιλικό και επαγγελματικό τρόπο
- Προβλέπεις και χειρίζεσαι θέματα και ανησυχίες των πελατών, συμπεριλαμβανομένων κρατήσεων και παραγγελιών
- Προωθείς και απαντάς σε επαφές με πελάτες για κρατήσεις, εκδρομές και εκδηλώσεις
- Παρέχεις εξατομικευμένες λύσεις και κατανοείς πλήρως τις υπηρεσίες και εγκαταστάσεις του ξενοδοχείου
- Συνεργάζεσαι με το Front Office και άλλα τμήματα για την ενημέρωση πελατών σχετικά με προσφορές
- Ενημερώνεις και διατηρείς ακριβείς πληροφορίες πελατών
- Τηρείς υψηλά ηθικά και επαγγελματικά πρότυπα και διασφαλίζεις την εμπιστευτικότητα των πληροφοριών πελατών
- Διατηρείς άριστη προσωπική εμφάνιση και υγιεινή
- Αντιμετωπίζεις αιτήματα και παράπονα πελατών με άριστο τρόπο
Βασικές προϋποθέσεις
- 2+ χρόνια εμπειρίας
- Άριστη γνώση Αγγλικών και επιθυμητά επιπλέον γλώσσα
- Γνώση Η/Υ και προγραμμάτων Opera / Fidelio
- Δεξιότητες Εξυπηρέτησης Πελατών και Διαπροσωπικές Δεξιότητες
- Οργανωτικές Ικανότητες και Δυνατότητα Πολυδιεργασίας
- Επίλυση Προβλημάτων
- Ομαδικό Πνεύμα και θετική προσωπικότητα
Παροχές
- Ανταγωνιστικός μισθός;
- διαμονή;
- καθημερινά γεύματα;
- υποστηρικτική διοίκηση;
- εκπαίδευση και ανάπτυξη καριέρας;
- ευκαιρίες επαγγελματικής εξέλιξης.
Περιγραφή Θέσης
Job Responsibilities:
Provide highest service standards to our guests, welcome them in an exceptionally warm, polite, friendly, and professional manner.
Anticipate and handle guest issues and concerns in an accurate, efficient, and professional manner, including booking tours, making dinner reservations; arranging for ordering and delivering flowers, amenities; ensuring delivery of parcels and special deliveries to guest rooms; arranging for limousine, airport, and other transportation.
Initiate and respond to in-person and phone contact with guests to ensure all kind of reservations, excursions upon request, special events and entertainment are executed efficiently; assist guests with booking changes and inquiries regarding reservations.
Provide personalized solutions; build full knowledge of Resort and hotel facilities, services, and local area.
Offer any kind of assistance to the Front Office department; collaborate closely with all departments to maintain awareness of new promotions and communicate them effectively to all guests.
Ensure guest information is updated and accurate at all times.
Uphold the highest ethical and professional standards.
Always maintain a high standard of personal appearance and hygiene.
Ensure excellent response to all guest requests / complaints.
Maintain confidentiality of guest’s information and follow proper protocol.
Job Requirements:
Minimum 2 years of experience in a similar position, ideally within a 5* Luxury Hotel
Excellent knowledge of English language; a second language will be considered as an asset (Especially if speaks Mandarin)
Computer literacy and experience in Opera / Fidelio programs.
Strong interpersonal and organizational abilities, problem solving and multitasking.
Pleasant personality with enviable customer service skills, a team player passionate about the job and focused on providing high quality results.
Katikies Offers:
Competitive compensation package based on qualifications and experience.
Accommodation at fully equipped apartments
Daily meals
Pleasant working environment
Supportive management
Training and career development
Excellent opportunities for career progression
Should you wish to be a member of our team, please send us your CV along with the respective job code of interest and a photo of yourself at hr@katikies.com
All applications will be treated in the strictest confidence.
Περιγραφή Εταιρείας
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
Περιγραφή Εταιρείας
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.