concierge - seasonal job id:req10387240

Our Concierge team is dedicated to respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with all Four Seasons’ policies.

What you will do

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves guests complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. 

• Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.

• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

• Works harmoniously and professionally with co-workers and supervisors.

• Assure that desk collateral and information for restaurants, attractions, maps, and other local attractions are updated and current.

• Knows what activities are available in the island and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

What you bring

• Previous experience in a luxury environment and concierge/ front desk position.

• Organization skills, operation knowledge and effective communication

• Creative and resourceful problem-solving skills.

• Strong interpersonal skills and attention to detail. 

• Fluency in English; Greek is an advantage.

  
What we offer: 

• Accommodation and Transportation

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Ticket Restaurant allowance.

• Employee Discount for stays at any Four Seasons worldwide

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals