front office agent for aulus chania

The Front Office Agent at Domes Resorts plays a key role in providing excellent guest service and ensuring smooth daily operations at the reception desk. This position is responsible for welcoming guests, managing check-ins and check-outs, handling guest inquiries, and ensuring that all guests experience a pleasant and memorable stay.

Some of the responsibilities:

Guest Services

· Greeting and welcoming guests upon arrival and departure.

· Perform check-in and check-out procedures efficiently.

· Provide information and respond to inquiries about hotel services, facilities, and amenities.

· Handle guest requests and complaints in a professional, timely manner, escalating issues when necessary.

Reservations, Room Assignments & Promotions

· Process room reservations, cancellations, and modifications.

· Assign rooms based on guest preferences and availability according to supervisors’ guidelines.

· Upsell room upgrades and additional services to maximize revenue.

· Promote Hotel Facilities such as restaurants, bars, spa etc.

Payment & Cash Handling

· Manage billing processes, including payment collection and issuing invoices.

· Room charges, and process other financial transactions.

· Maintain accurate records of all transactions.

Communication & Coordination

· Answer incoming phone calls and emails, ensuring appropriate handling with professionalism.

· Liaise with other departments (e.g., housekeeping, food and beverage) to ensure seamless guest service.

· Maintain a working knowledge of the hotel’s offerings, local area, and events to provide accurate information to guests.

Administrative Tasks

· Maintain a clean and organized front desk area.

· Keep guest records up to date in the hotel's property management system (Opera).

· Prepare daily reports on room occupancy, guest arrivals/departures, and other operational metrics.

Customer Satisfaction

· Ensure a high level of customer satisfaction by addressing guest feedback and maintaining professionalism.

· Gather feedback through guest interactions and report any service improvement opportunities.

Requirements

Useful to have:

· Bachelor’s degree or Diploma in Hospitality is preferred.

· Previous experience in front office, or guest services in a luxury hospitality environment is preferred.

· Knowledge of the English language, a second language will be considered a plus.

· Proficiency with property management systems (Opera) and other hotel-related software.

What you will bring:

· Excellent communication and interpersonal skills for managing interactions with both guests and team members.

· Ability to work in a fast-paced environment.

· A problem-solving approach with an eye for detail as the ability to think on one’s feet and address challenges

· Multitasking to manage appointments, calls, and walk-ins efficiently.

· Respect for diversity and inclusion in a professional setting.

Benefits

You will benefit from:

· Competitive Remuneration Package

· Continuous Training & Development opportunities

· Friendly Work environment