front office agent - domes aulus zante

The Front Office Agent at Domes Resorts plays a key role in providing excellent guest service and ensuring smooth daily operations at the reception desk. This position is responsible for welcoming guests, managing check-ins and check-outs, handling guest inquiries, and ensuring that all guests experience a pleasant and memorable stay.

Some of the responsibilities you will be entrusted with:

• Welcome guests upon arrival and departure, ensuring a warm and professional first impression in line with Domes Resorts’ hospitality standards.

• Efficiently handle check-in and check-out procedures while delivering exceptional guest service.

• Provide information about resort services, facilities, and local attractions to enhance the guest experience.

• Manage guest requests and resolve inquiries or concerns promptly and professionally.

• Handle reservations, room assignments, and updates according to availability and guest preferences.

• Promote resort facilities and upsell room upgrades or additional services when appropriate.

• Process billing, payments, and guest transactions accurately.

• Maintain guest records in the property management system (Opera) and ensure all information is up to date.

• Coordinate with Housekeeping, Food & Beverage, and other departments to ensure seamless service delivery.

• Contribute to high guest satisfaction by delivering attentive, personalized service.

Requirements

Useful to have:

• Bachelor’s degree or Diploma in Hospitality is preferred.

• Previous experience in front office, or guest services in a luxury hospitality environment is preferred.

• Knowledge of the English language, a second language will be considered a plus.

• Proficiency with property management systems (Opera) and other hotel-related software.

What you will bring:

• Excellent communication and interpersonal skills for managing interactions with both guests and team members.

• Ability to work in a fast-paced environment.

• A problem-solving approach with an eye for detail as the ability to think on one’s feet and address challenges

• Multitasking to manage appointments, calls, and walk-ins efficiently.

• Respect for diversity and inclusion in a professional setting.

Benefits

You will benefit from:

• Competitive Remuneration Package

• Continuous Training & Development opportunities

• Friendly Work environment