front office agent - 91 athens riviera

The Front Office Agent at Domes Resorts plays a key role in providing excellent guest service and ensuring smooth daily operations at the reception desk. This position is responsible for welcoming guests, managing check-ins and check-outs, handling guest inquiries, and ensuring that all guests experience a pleasant and memorable stay.

Some of the responsibilities:

Guest Services

• Greeting and welcoming guests upon arrival and departure.

• Perform check-in and check-out procedures efficiently.

• Provide information and respond to inquiries about hotel services, facilities, and amenities.

• Handle guest requests and complaints in a professional, timely manner, escalating issues when necessary.

Reservations, Room Assignments & Promotions

• Process room reservations, cancellations, and modifications.

• Assign rooms based on guest preferences and availability according to supervisors’ guidelines.

• Upsell room upgrades and additional services to maximize revenue.

• Promote Hotel Facilities such as restaurants, bars, spa etc.

Payment & Cash Handling

• Manage billing processes, including payment collection and issuing invoices.

• Room charges, and process other financial transactions.

• Maintain accurate records of all transactions.

Communication & Coordination

• Answer incoming phone calls and emails, ensuring appropriate handling with professionalism.

• Liaise with other departments (e.g., housekeeping, food and beverage) to ensure seamless guest service.

• Maintain a working knowledge of the hotel’s offerings, local area, and events to provide accurate information to guests.

Administrative Tasks

• Maintain a clean and organized front desk area.

• Keep guest records up to date in the hotel's property management system (Opera).

• Prepare daily reports on room occupancy, guest arrivals/departures, and other operational metrics.

Customer Satisfaction

• Ensure a high level of customer satisfaction by addressing guest feedback and maintaining professionalism.

• Gather feedback through guest interactions and report any service improvement opportunities.

Requirements

Useful to have:

• Bachelor’s degree or Diploma in Hospitality is preferred.

• Previous experience in front office, or guest services in a luxury hospitality environment is preferred.

• Knowledge of the English language, a second language will be considered a plus.

• Proficiency with property management systems (Opera) and other hotel-related software.

What you will bring:

• Excellent communication and interpersonal skills for managing interactions with both guests and team members.

• Ability to work in a fast-paced environment.

• A problem-solving approach with an eye for detail as the ability to think on one’s feet and address challenges

• Multitasking to manage appointments, calls, and walk-ins efficiently.

• Respect for diversity and inclusion in a professional setting.

Benefits

You will benefit from:

• Competitive Remuneration Package

• Continuous Training & Development opportunities

• Friendly Work environment