Τι θα κάνεις
- Υποστηρίζεις εσωτερικούς και εξωτερικούς πελάτες με ακριβή καταχώρηση και διαχείριση παραγγελιών
- Απαντάς σε ερωτήματα πελατών και εσωτερικών τμημάτων
- Διαχειρίζεσαι την καθαρή καταχώρηση παραγγελιών σύμφωνα με απαιτήσεις (τιμές, ποσότητες, ημερομηνίες, δεδομένα πελατών και εταιρείας)
- Παρακολουθείς και διαχειρίζεσαι υποθέσεις πελατών όπως απαιτείται
- Συλλέγεις και αρχειοθετείς την τεκμηρίωση σχετική με τη διαχείριση παραγγελιών
- Συνεργάζεσαι στενά με την ομάδα εφοδιαστικής αλυσίδας και χρησιμοποιείς συστήματα ABB για βέλτιστα αποτελέσματα παραδόσεων
- Υποστηρίζεις την ομάδα πωλήσεων για την παροχή αποτελεσματικών λύσεων που καλύπτουν τις ανάγκες των πελατών
Βασικές προϋποθέσεις
- 1+ χρόνια εμπειρίας
- Καταχώρηση παραγγελιών, Εξυπηρέτηση πελατών
- MS Office, Outlook
- Επικοινωνιακές δεξιότητες γραπτές και προφορικές
- Συστήματα ERP και CRM όπως SAP και Salesforce
- Οποιοδήποτε Πεδίο
Παροχές
- Στην ABB, δεν θα είσαι ποτέ μόνος σου.
- Τρέξε αυτό που κινεί τον κόσμο.
Περιγραφή Θέσης
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
EL Customer Operations Manager
The Order Management Specialist has a key role in supporting internal and external customers through precise and prompt customer purchase order entry and processing as well as resolution of issues related to them in close cooperation with the sales team.
Reporting to the Customer Operations Manager and located in our Metamorphossis premises, will be responsible for handling customers purchase orders, providing accurate and prompt information and resolve requests related to them efficiently and effectively.
Your Responsibilities:
Supporting internal and external customers by ensuring precise order entry and handling as well as answering queries.
Pro-active communication with customers and internal functions to guarantee customer satisfaction.
Manage clean order entry according to the relevant requirements (prices, quantities, dates, customer, and company data, etc.) to allow order execution in the ERP.
Monitor and follow-up customer cases as needed.
Collect and archive documentation related to order management.
Close cooperation with supply chain team and use of ABB systems and platforms for maximizing results in delivery.
Support to sales team actions to give effective solutions which meet customers’ needs.
Qualifications for the role
Bachelor’s Degree
1-2 years of experience in relevant field will be appreciated
Strong Computer literacy (MS Office, Outlook)
Excellent command of Greek and English Language
Knowledge of ERP and CRM systems (SAP, Salesforce) will be appreciated
A collaborative, solution-focused approach, and strong written and spoken communication skills
Self-motivation, curiosity, and a desire to learn
Περιγραφή Εταιρείας
Industries are the beating heart of the modern world. They power us; protect us; move and connect us; make things for us.
Today, how industries run is critical. From energy, power and mining to building, transport, manufacturing, and more – they need to meet the global demand, be more sustainable, efficient, and manage transitions. To them, "running” is no longer enough – they need to outperform.
At ABB, we are on a mission to help industries outrun – leaner and cleaner.
With our leading technologies in electrification and automation, we help all industries run at high performance and become more productive, efficient and sustainable so they can outperform.
We call this ‘Engineered to Outrun.’
Περιγραφή Εταιρείας
Industries are the beating heart of the modern world. They power us; protect us; move and connect us; make things for us.
Today, how industries run is critical. From energy, power and mining to building, transport, manufacturing, and more – they need to meet the global demand, be more sustainable, efficient, and manage transitions. To them, "running” is no longer enough – they need to outperform.
At ABB, we are on a mission to help industries outrun – leaner and cleaner.
With our leading technologies in electrification and automation, we help all industries run at high performance and become more productive, efficient and sustainable so they can outperform.
We call this ‘Engineered to Outrun.’