Τι θα κάνεις
- Παρακολουθείς την έναρξη και ολοκλήρωση επισκευών ζημιών αυτοκινήτων για βελτίωση της εμπειρίας οδηγού
- Μειώνεις στρατηγικά το χρόνο και το κόστος επισκευών ζημιών
- Διασφαλίζεις τη δημιουργία ποιοτικών φακέλων αξιώσεων για ομαλή διαχείριση
- Παρέχεις έγκαιρη υποστήριξη και πληροφορίες σε οδηγούς μετά από ατυχήματα
- Παρακολουθείς τη δράση συνεργατών σύμφωνα με SLA
- Κατευθύνεις τις εκτιμήσεις ζημιών στο δίκτυο προτιμώμενων προμηθευτών
- Ολοκληρώνεις υποθέσεις κλοπών και ολικών ζημιών εντός συμφωνημένων προθεσμιών
- Παρακολουθείς στενά τις ασφαλιστικές αξιώσεις για ελαχιστοποίηση εκκρεμοτήτων
- Διαχειρίζεσαι και επιλύεις αποτελεσματικά παράπονα οδηγών
- Συνεργάζεσαι με όλα τα τμήματα για αποτελεσματική διαχείριση αιτημάτων πελατών
Βασικές προϋποθέσεις
- 1+ χρόνια εμπειρίας
- Γνώση της αγοράς αυτοκινήτων
- MS Office
- Αγγλική γλώσσα
- Οργανωτικές ικανότητες
- Πελατοκεντρική προσέγγιση
- Προσανατολισμός στα αποτελέσματα
- Διαπροσωπικές δεξιότητες
- Δεξιότητες διαπραγμάτευσης
- Ομαδική συνεργασία
- Οποιοδήποτε Πεδίο
Περιγραφή Θέσης
Τhe Accident Management Coordinator holds a pivotal position within our organization, tasked with the management of processes associated with accident management ,Own Damage (OD) domains. This role is fundamental in ensuring that all incidents related to accident management are handled consistently, guaranteeing optimal service for drivers while managing costs effectively for Ayvens.
Key Responsibilities:
- Monitor the initiation and conclusion of damaged car repairs aiming to enhance the driver experience.
- Strategically minimize the time and cost required for the repair of damages.
- Ensure the creation of qualitative claim files to streamline the claims handling process.
- Provide timely support and relevant information to drivers involved in accidents.
- Monitor partner actions in accordance with their Service Level Agreements (SLAs).
- Channel damage assessments towards the preferred suppliers network.
- Conclude theft and total loss cases within the agreed timeframe.
- Conduct close monitoring of insurance claims to minimize outstanding claims.
- Handle and resolve driver complaints efficiently.
- Collaborate with all departments to ensure efficient handling of client requests.
Qualifications and Skills:
- A university degree in a relevant field.
- 1-2 years of experience in automotive markets.
- Proficiency in MS Office suite.
- Excellent command of the English language, both verbal and written.
- Knowledge of the insurance/automotive market is advantageous.
- Strong organizational skills with meticulous attention to detail.
- Customer-oriented mindset, dedicated to enhancing customer satisfaction.
- Results-oriented approach to achieve set objectives.
- Exceptional interpersonal and negotiation skills.
- Ability to work effectively in a collaborative team environment.
Περιγραφή Εταιρείας
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
Περιγραφή Εταιρείας
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.