information office assistant, gh (1569)

Our new colleague will be part of the Center Management team of Golden Hall providing excellent customer service to the Shopping Center visitors by handling any requests, complaints, questions with high levels of professionalism. 

In detail, the Information Office Assistant will be responsible:

For handling:

• The Information Office and guiding all visitors regarding store locations and Marketing/Promotion activities of the Shopping Center.

• The Shopping Center call center line, providing information and directions to those interested.

• All customer service utilities (children's strollers, wheelchairs, umbrellas, etc.).

• Any announcements made in the Shopping Center through loudspeakers.

• The found – lost procedure of the Shopping Center.

• The Gift Cards transactions to interested visitors.

• The responses to the shopping center info mail address.

• Assist the daily operation of the center, if and when needed.

   

For supporting the Center Management team:

• In all the Health & Safety plans and procedures, ensuring the safety of visitors and the whole Shopping Center.

• In communicating with the store operators to update all contact details of each store.

• In providing secretarial support, if required.

• Assist the daily operation of the center, if and when needed, especially in terms of Operations Excellence.

   

You will be a successful candidate for our job opening, if you can identify yourself with the following criteria:

Academic Qualifications: 

• Excellent command of the English language; any other language will be considered as an asset.

• Mastery in MS Excel and PowerPoint.

Professional Experience: 

• 3 years of minimum relative working experience in a customer service role; experience in reception is consider as a plus.

On a personal side, the ideal candidate has: 

• Excellent organizational, communication and interpersonal skills and team spirit.

• Customer-centered behavior and problem-solving ability.

• Ability to work under pressure.

• Ability to work on shifts and on Weekends.

Our Company offers:

Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations.

Thus, we do provide:

• A passionate working environment

• A competitive compensation package according to professional experience, combined with additional benefits

• An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!