Τι θα κάνεις
- Διαχειρίζεσαι την ολοκληρωμένη διαδικασία παραγγελιών και τιμολόγησης με ακρίβεια και έγκαιρη αναφορά
- Επεξεργάζεσαι παραγγελίες πελατών από εσωτερικές και εξωτερικές πηγές και ενημερώνεις τα στοιχεία πελατών στα συστήματα
- Αντιμετωπίζεις ερωτήματα, παράπονα και θέματα εξυπηρέτησης σχετικά με παραγγελίες, παραδόσεις, τιμολόγηση, προϊόντα και επιστροφές
- Συντονίζεις τις επιστροφές, πιστώσεις, έρευνες διαφορικών αποθεμάτων και διαχείριση αξιώσεων σε συνεργασία με πελάτες και 3PL
- Επικοινωνείς ενεργά με πελάτες για κατάσταση παραγγελιών, διαθεσιμότητα προϊόντων, χρονικά πλαίσια παραδόσεων και επίλυση θεμάτων
- Τηρείς ακριβή τεκμηρίωση, αρχεία αποστολών και επιστροφών και αναλυτικά ημερολόγια επικοινωνιών πελατών
- Συνεργάζεσαι με εμπορικές ομάδες, πελάτες και εσωτερικούς φορείς για βελτίωση εξυπηρέτησης και διαδικασιών
- Τηρείς τις πολιτικές της εταιρείας και συμβάλλεις σε πρωτοβουλίες βελτίωσης της απόδοσης εξυπηρέτησης πελατών
Βασικές προϋποθέσεις
- 2+ χρόνια εμπειρίας
- Εξυπηρέτηση Πελατών, Διαχείριση Παραγγελιών και Διαδικασία Τιμολόγησης
- Διαχείριση Επιστροφών και Πιστώσεων, Διαχείριση Παραπόνων
- Microsoft Excel και Συστήματα ERP
- Επικοινωνιακές Δεξιότητες και Οργανωτικές Δεξιότητες
- Επίλυση Προβλημάτων και Ανάλυση Ανατροφοδότησης Πελατών
- Διοίκηση Επιχειρήσεων / Οικονομικά / Λογιστική Διαχείρισηκατά προτίμηση
Παροχές
- Ανταγωνιστικό πακέτο αποδοχών, ευκαιρίες εκπαίδευσης & ανάπτυξης, εντατικό και συνεργατικό εργασιακό περιβάλλον, 6μηνη σύμβαση ορισμένου χρόνου.
Περιγραφή Θέσης
The Customer Service Specialist is responsible for supporting all key activities of Customer Service and 3PL operations as per day-to-day requirements, around order management, invoicing process, processing of returns/credits, responding to inquiries, resolving issues, and maintaining accurate account information.:
Key Responsibilities
Manage end-to-end order processing and invoicing, ensuring accuracy and timely reporting to key stakeholders.
Process customer orders received from internal and external sources while maintaining customer account information in company systems.
Handle customer inquiries, complaints, and service issues related to orders, deliveries, billing, products, and returns, ensuring prompt resolution.
Coordinate returns, credits, stock discrepancy investigations, and claims management, working closely with customers and third-party logistics providers (3PLs).
Proactively communicate with customers regarding order status, product availability, delivery schedules, delays, and issue resolution updates.
Maintain accurate documentation, shipment and return records, and detailed logs of customer interactions to support compliance and operational excellence.
Collaborate with commercial teams, customers, and internal stakeholders to enhance customer satisfaction, streamline service processes, and improve response efficiency.
Ensure adherence to company policies and procedures while contributing insights and continuous improvement initiatives to improve customer service performance.
What we are looking for
Required Qualifications
2-4 years of relevant customer service experience
Bachelor’s Degree preferably in Business Administration, Economics or Logistics
Fluency in Greek & English is required
Strong digital skills, including advanced knowledge of Microsoft Excel; familiarity with ERP systems is an advantage
Strong verbal and written communication skills
Strong organizational and prioritization skills
Desired Qualifications
Demonstrated ability to proactively improve customer interactions
Capacity to adapt quickly to evolving customer needs and implement innovative solutions within a team environment
Strong problem-solving skills
Commitment to customer service excellence and ethical standards
Capability to analyze customer feedback and implement service improvements
What’s in it for you
Competitive Total Rewards Package
Learning & Development Opportunities
Inclusive and collaborative work environment
6 months fixed term contract
Περιγραφή Εταιρείας
Who We Are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.
Περιγραφή Εταιρείας
Who We Are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.