Αρμοδιότητες: Υποδοχή και εξυπηρέτηση πελατών κατά την διαδικασία της ενοικίασης οχήματος Προετοιμασία ενοικιαστήριου συμβολαίου και συλλογή των απαραίτητων εγγράφων Αρχειοθέτηση εγγράφων σε φυσική κ ηλεκτρονική μορφή Αποτελεσματική υλοποίηση της διαδικασίας επιστροφής οχήματος από μίσθωση Προσέλκυση νέου πελατολογίου με απευθείας κρατήσεις Διαχείριση παραπόνων πελατών και επίλυση προβλημάτων υπό την καθοδήγηση του Υπευθύνου Σταθμού Διαχείριση ταμείου Απαραίτητα προσόντα: 2+ έτη προϋπηρεσία στην εξυπηρέτηση πελατών, ιδανικά στον κλάδο του rent a car Άριστη γνώση αγγλικής γλώσσας Άριστη χρήση Microsoft Office Άδεια οδήγησης Β’ κατηγορίας Ικανότητα εργασίας σε ευέλικτα ωράρια, συμπεριλαμβανομένων των σαββατοκύριακων και των αργιών Προσφέρουμε: Ανταγωνιστικό πακέτο αποδοχών Πρόσθετο πρόγραμμα ιδιωτικής ασφάλισης Διαρκή εκπαίδευση & Ευκαιρίες επαγγελματικής εξέλιξης Ευχάριστο περιβάλλον εργασίας Kάντε αίτηση τώρα

We're currently looking for full-time Support Associates to join our team remotely from multiple regions across Greece (Eastern Macedonia and Thrace, Peloponnese, Epirus, Crete)! Kindly note that only candidates based outside of Athens & Thessaloniki are eligible for our remote openings. If you are based in Athens, please apply here. Applicants based in Thessaloniki can apply here! :)  In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends. If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.  Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!  Attitude: Take ownership beyond the obvious. What you'll be doing Handling our 24/7 customer, venue partner and courier partner support together with the team. Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone. Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations. Developing our customer, venue partner and courier partner support together with the team. Our humble expectations It's a shift-based role, so you are able to work during mornings, nights and weekends - we are open 7 days a week (40 hours per week). You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team. You are a fast learner and attentive to both small details and the bigger picture. Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority. You're an expert when it comes to your region's food scene, traffic patterns, and the different areas of your city. You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment. Fluency in Greek and ability to work in English is required. Next steps If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!  We will be reviewing applications on an on-going basis, so send through your application ASAP :)

We're currently looking for full-time Support Associates to join our team remotely from multiple regions across Greece (Eastern Macedonia and Thrace, Peloponnese, Epirus, Crete)! Kindly note that only candidates based outside of Athens & Thessaloniki are eligible for our remote openings. If you are based in Athens, please apply here. Applicants based in Thessaloniki can apply here! :)  In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends. If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.  Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!  Attitude: Take ownership beyond the obvious. What you'll be doing Handling our 24/7 customer, venue partner and courier partner support together with the team. Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone. Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations. Developing our customer, venue partner and courier partner support together with the team. Our humble expectations It's a shift-based role, so you are able to work during mornings, nights and weekends - we are open 7 days a week (40 hours per week). You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team. You are a fast learner and attentive to both small details and the bigger picture. Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority. You're an expert when it comes to your region's food scene, traffic patterns, and the different areas of your city. You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment. Fluency in Greek and ability to work in English is required. Next steps If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!  We will be reviewing applications on an on-going basis, so send through your application ASAP :)

We're currently looking for full-time Support Associates to join our team in Thessaloniki! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends. Please note that this is an on-site position for candidates based in Thessaloniki. :)  If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.  Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!  Attitude: Take ownership beyond the obvious. What you'll be doing Handling our 24/7 customer, venue partner and courier partner support together with the team. Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone. Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations. Developing our customer, venue partner and courier partner support together with the team. Our humble expectations It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week) - we are open 7 days a week. You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team. You are a fast learner and attentive to both small details and the bigger picture. Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority. You're an expert when it comes to Thessaloniki's food scene, traffic patterns, and the different areas of your city. You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment. Fluency in Greek and ability to work in English is required. Next steps If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!  We will be reviewing applications on an on-going basis, so send through your application ASAP :)

We're currently looking for full-time Support Associates to join our team in Athens! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.   Please note that this is an on-site position for candidates based in Athens. :)  If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.  Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!  Attitude: Take ownership beyond the obvious. What you'll be doing Handling our 24/7 customer, venue partner and courier partner support together with the team. Communicating with customers via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone. Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations. Developing our customer, venue partner and courier partner support together with the team. Our humble expectations It's a shift-based role, so you are able to work during mornings, nights and weekends (40 hours per week) - we are open 7 days a week. You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team. You are a fast learner and attentive to both small details and the bigger picture. Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority. You're an expert when it comes to Athens' food scene, traffic patterns, and the different areas of your city. You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment. Fluency in Greek and ability to work in English is required. Next steps If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!  We will be reviewing applications on an on-going basis, so send through your application ASAP :)

We're currently looking for full-time Support Associates to join our team in Athens! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and courier partners. This role would require you to work only night shifts. Please note that this is an on-site position for candidates based in Athens. :)  If the points below sound exciting, we look forward to hearing from you! Customer Obsessed: At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise.  Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!  Attitude: Take ownership beyond the obvious. What you'll be doing Handling our customer, venue partner and courier partner support together with the team, during night shifts.  Communicating with customers & partners via the chat or over the phone using a Wolt tone of voice and adapting to the customers tone. Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations. Developing our customer, venue partner and courier partner support together with the team. Our humble expectations It's a shift-based role, so you are able to work during nights and weekends (40 hours per week) - we are open 7 days a week. You already have experience in a customer-facing role or logistics role and you're excited to join our award winning Support team. You are a fast learner and attentive to both small details and the bigger picture. Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority. You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment. Fluency in Greek and ability to work in English is required. Next steps If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you!  We will be reviewing applications on an on-going basis, so send through your application ASAP :)

Even though we deliver 7 days a week, our new Support Lead will only be required to work Monday - Friday :) What you'll be doing Leading by example and showing what customer-obsessed means: At Wolt, our Customer Support-team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt. Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here! Strategizing: You will work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers. Recruiting, mentoring and managing: You will find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will provide performance feedback, make sure your team is motivated and meets SLA's. Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us. Getting stuff done: Hustle, hustle, hustle. Our humble expectations Proven leadership experience and background from customer experience, product management, customer insights, or similar field Experience and passion for working with analytics. You love exploring customer insights and patterns to take the customer experience and the way support is done to new heights. Passionate about customer experience and enjoy working and engaging with people. Data-driven and able to work with data and turn your findings into actions to help the rest of the core team understand how support is progressing according to the KPIs. Can-do attitude and positive energy. You enjoy the idea of working in a fast-paced entrepreneurial environment and you like to roll up your sleeves and get things done. You have the skills and know-how to motivate your team to provide the best service possible. You’re tech-savvy and enjoy learning and teaching others in how to use our support tools and make things smarter. The ability to think on your feet and multi-task. Fluent in Greek and English. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

What you'll be doing Leading by example and showing what customer-obsessed means: At Wolt, our Customer Support-team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt. Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here! Strategizing: You will work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers. Recruiting, mentoring and managing: You will find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will provide performance feedback, make sure your team is motivated and meets SLA's. Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us. Getting stuff done: Hustle, hustle, hustle. Our humble expectations   Proven leadership experience and background from customer experience, product management, customer insights, or similar field Experience and passion for working with analytics. You love exploring customer insights and patterns to take the customer experience and the way support is done to new heights. Passionate about customer experience and enjoy working and engaging with people. Data-driven and able to work with data and turn your findings into actions to help the rest of the core team understand how support is progressing according to the KPIs. Can-do attitude and positive energy. You enjoy the idea of working in a fast-paced entrepreneurial environment and you like to roll up your sleeves and get things done. You have the skills and know-how to motivate your team to provide the best service possible. You’re tech-savvy and enjoy learning and teaching others in how to use our support tools and make things smarter. The ability to think on your feet and multi-task. Fluent in Greek and English. Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!  We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

💼 Your everyday work-life Lead a team of 15 Customer Care Agents and Senior Customer Care Agents Lead and inspire a team of customer care agents to deliver excellent levels of individual/team performance and customer satisfaction Ensure training and development plans are maintained for all team members Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved Monitor team member's performance daily Conduct the "flooring" process (performance monitor, change of duties, breaks, present agents etc) Conduct QAs based on the goal set each month Provide performance feedback to the team members   🚀 As an ideal fit, you should have Minimum 2+ years of team management experience BSc/MSc in Business Management, Economics Familiarity with call center software and tools is a plus Proficiency in English and advanced computer skills (Microsoft Office) Strong communication and interpersonal skills Strong troubleshooting and problem solving skills   💎 What we offer Continuous training in new technologies and tools Career development and growth opportunities Competitive bonus scheme, performance-based Group health/medical insurance package Internal wellbeing actions   ⭐ Join #teamKotsovolos and find an environment that promotes new technologies, loves to evolve, embraces diversity and stands next to society.

 Currently we are searching to hire a Customer Support Agent. During your day you will: Customer queries’ response in a timely and accurate way, via phone, email or chat Customer needs identification and specific solutions proposal CRM logging of customer queries What you need to stand out: University Degree in Business Administration or other relevant field Minimum 1-2 years of working experience on a relevant position Prior experience on energy sector will be preferred Proficiency in Microsoft Office Strong verbal and written communication skills both in Greek and English     Our Compass is the #ACTION #A_uthenticity #C_ompassion #T_eamwork #I_ntegrity #O_wnership #N_ever giving up     What gives us energy: Friendly and fast paced environment, being always at the heart of the #action Continuous learning to empower our teams Career Development opportunities across the Motor Oil Group Competitive compensation package     *We @Motor Oil Group are an equal opportunity employer. Our hiring decisions are based solely on qualifications, merit, and business needs. We recruit, employ, train, and promote individuals without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, genetic characteristics, or any other protected status. Our commitment is to maintain an inclusive and diverse workforce where everyone has the opportunity to succeed.