The American College of Greece is seeking an enthusiastic and dedicated Senior Specialist to join our Housing and Residential Services team. The successful candidate will facilitate all housing processes, including student placements, move-ins, and addressing housing concerns, ensuring a smooth, supportive residential experience for students through efficient operations and clear communication. Responsibilities: Oversee and manage all aspects of the housing assignment process, including room allocation, room changes, reassignments, and temporary housing for special populations. Coordinate student move-ins and move-outs, including building preparation, supervision of Resident Assistants (RAs), and communication with vendors and staff. Maintain student housing data and manage room assignments in the JRM1 system. Coordinate with Student Accounts for prorating housing costs based on student arrivals, departures, or room changes. Handle student and parent inquiries and resolve housing-related concerns or complaints. Lead housing tours for prospective students, parents, and partner universities. Provide conflict resolution and mediation for students and handle crises, offering appropriate follow-up and support. Serve as a primary contact for emergency procedures and student concerns. Assist in creating and enforcing guidelines for student behavior, crisis management, and emergency response. Required Qualifications: Bachelor’s degree required; a Master’s degree will be considered an additional asset. 2-4 years of work experience in customer service, administrative support, or tourism and hospitality. Excellent oral and written communication skills in both Greek and English. Proficient in Microsoft Office (Excel, Word, PowerPoint), web-based programs, JRM1, and email communication. Required Skills: Customer-focused mindset with strong interpersonal and communication skills. Attention to detail and problem-solving abilities. Team player with strong organizational skills and the ability to multitask. Ability to engage with students from diverse backgrounds and foster a supportive residential environment. Excellent time management skills and adeptness at prioritizing tasks effectively. Other requirements Valid driver’s license and CPR certification. Anticipated Start Date: November 2024 Application Instructions: Applicants should complete the online application and include the following materials: A cover letter describing previous related experience. A current CV. Contact information (name, e-mail address, telephone number) for at least three persons who can provide a professional reference

POSITION SUMMARY: Provide comprehensive administration support to Technical Department and staff, ensuring that the department and its external Clients are dealt with in a professional, timely and courteous manner and all administrative work undertaken complies with quality standards and is in accordance with departmental procedures and Company’s Policy. Control, Develop, maintain and update all necessary documents, procedures and forms to ensure the smooth operation of the department including staff and clients’ inquiries where applicable. Effectively and efficiently handle the front desk and all the incoming telephone calls, providing information/assistance according to the corresponding queries. POSITION KEY RESPONSIBILITIES: Greet clients, subcontractors and telephone callers and provide them with the information they require or guide them to the relevant divisions/departments. Ensure all communications and interactions meet the best practices quality standards. Create, maintain and review company’s document control systems and processes. Create, maintain, implement and review administrative system and procedures.  Handle the collection/distribution of incoming and outgoing mail, and general information Responsible for maintenance and update of department equipment assets. Jobholder will be also responsible to maintain stock of all office stationery, and utilities replenishments. Managing all administrative issues such as, booking tickets, hotel accommodation, car rentals and visas where necessary. Responsible for the organized, institutionalized and effective document control system of the organization. Assist the Company’s Tenders Division/Department by preparing, CVs, presentations, tables etc. MINIMUM EDUCATION: European Qualification Framework Level 4 - Diploma / Bsc Degree MINIMUM EXPERIENCE/SKILLS: Over 5 years experience in administrave roles Preferably experience in engineering industry Proficient in written and spoken of Greek and English language.  SOFTWARE SKILLS: Expert user of MS Office (Word, Excel, Power Point, etc.) MS Outlook, Adobe Acrobat, Internet Browsing