What you'll do
- Track and close complex escalated cases efficiently and on time
- Maintain customer satisfaction through advanced case handling
- Provide technical customer assistance and backend logistics tracking across voice, chat, email, and WhatsApp
- Investigate and resolve missing orders, payment anomalies, and logistics discrepancies
- Make policy-based decisions and handle exceptions and customer appeasements
- Escalate cases beyond L2 scope to Level 3 support, Transport, or Accounting
- Support and guide Level 1 teammates on complex topics, including warranties and advanced logistics
- Understand customer needs, answer product and inventory questions, and process customer and payment details
- Manage marketplace cases and post-launch review platforms to protect brand reputation
Key requirements
- 2+ years' experience
- Customer support, Technical support & Escalation management
- Advanced problem-solving, Critical thinking & Root-cause analysis
- CRM/OMS systems & Backend logistics tracking
- Customer communication, Multichannel support & Case management
- English fluency (C1/C2) & PC and internet software applications
- Independent work & Shift flexibility
Benefits
- Private health and life insurance with Generali, a €65 gross monthly transportation allowance, and an €85 net monthly meal allowance.
- Employees also receive one additional paid birthday leave day after completing the first year at TaskUs.
About the job
Think of yourself as the backbone of the company. Imagine going to work with one primary goal: to provide the absolute best, world-class customer experience to our premium clients. You will act as a true brand ambassador, combining empathy with deep product expertise to resolve inquiries…
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.