What you'll do
- Provide accurate, efficient, and respectful customer service across calls, chat, and email
- Resolve customer issues by applying problem-solving and critical thinking
- Participate in team initiatives, share feedback and updates, and support colleagues
- Promote collaborative solutions that help advance the team and department
- Navigate documentation and resources to deliver effective customer support
- Communicate clearly so customers leave interactions without confusion
Key requirements
- 1+ years' experience
- Spanish and English language proficiency (C1/C2)
- Customer support, technical support, and fashion functions
- Customer communication via chat, email, and phone
- Problem-solving, critical thinking, and customer empathy
- Written and verbal communication
- Social media, Microsoft Office, and internet and PC-based software applications
Benefits
- Private health and life insurance with Generali, a €65 gross monthly transportation allowance, and an €85 net monthly meal allowance.
- Birthday leave provides one additional paid day off after the first year at TaskUs.
- Salary is €1,150 gross monthly, paid over 14 salaries per year.
About the job
What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we…
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.