What you'll do
- Track and follow cases through efficient, timely closure
- Maintain high customer satisfaction while representing a major brand
- Provide technical customer assistance through voice, chat, email, and other channels
- Escalate unresolved cases to 2nd level support
- Support customers throughout their purchase journey, including product, inventory, customer, and payment inquiries
- Process customer and payment details
- Navigate documentation and resources to resolve customer issues
- Communicate clearly and accurately in written and verbal interactions
- Work rotating shifts, including weekends and holidays when needed
Key requirements
- 1+ years' experience
- Customer support, technical support, and customer satisfaction management
- Chat, email, and phone support with case tracking and escalation
- Customer communication and written and verbal communication
- Problem-solving and critical thinking
- English fluency (C1/C2)
- Fashion knowledge, payment and customer detail processing, and documentation navigation
- Microsoft Office and remote teamwork
Benefits
- Private health and life insurance with Generali, a €65 gross monthly transportation allowance, and an €85 net monthly meal allowance.
- Employees receive one additional paid birthday leave day after completing their first year.
- Salary is €1,050 gross monthly, paid over 14 salaries per year.
About the job
Think of yourself as the backbone of the company. Imagine going to work with one primary goal: to provide the absolute best, world-class customer experience to our premium clients. You will act as a true brand ambassador, combining empathy with deep product expertise to resolve inquiries…
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.