What you'll do
- Provide accurate, efficient, and respectful customer service through voice, chat, and email
- Participate in team initiatives by sharing feedback, providing updates, and supporting colleagues
- Promote collaborative solutions that help advance the team and department
- Identify and troubleshoot customer issues while prioritizing satisfaction
- Navigate documentation and resources to resolve customer concerns
- Communicate clearly so customers leave interactions without confusion
- Apply feedback and demonstrate improvement
- Work rotating shifts, including weekends and holidays when needed
Key requirements
- 1+ years' experience
- Bilingual Spanish and English communication
- Customer and technical support through chat, email, and phone
- Problem-solving and critical thinking
- Customer empathy and clear written and verbal communication
- PC and internet systems, Microsoft Office, and resource navigation
- Social media, remote teamwork, adaptability, and shift flexibility
Benefits
- Private health and life insurance with Generali, a transportation allowance of 65€ gross per month, and a meal allowance of 85€ net per month.
- Employees receive one additional paid birthday day off after completing the first year.
- Salary is 1150 EUR gross monthly, paid across 14 salaries per year.
About the job
What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we…
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
About the company
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.