associate software support engineer (shifts)
Sep 22, 2026 · Qualco Technology
What you'll do
- Provide 1st level support to clients
- Pick up client tickets and phone calls to meet SLAs, analyze, log and track issues
- Proactively address issues to minimize service disruption
- Track, monitor, and report client issues with periodic updates
- Understand clients' installations and processes
- Monitor alerting mechanisms and activate escalation when needed
- Monitor and report on clients' environments
- Ensure compliance with regulatory requirements and support anti-bribery policies
Key requirements
- Knowledge of T-SQL
- Client support with excellent phone communication skills
- Strong ownership and attention to detail
- Team spirit and passion for results
- English language proficiency with good verbal and written communication
- Issue tracking and alert monitoring
- Computer Science
Benefits
- Competitive compensation, ticket restaurant card, and annual bonus programs;
- Cutting-edge IT equipment, mobile, and data plan;
- Modern facilities, free coffee and beverages, and indoor parking;
- Private health insurance, onsite occupational doctor, and workplace counselor;
- Flexible working model, hybrid/remote benefits & home equipment benefits;
- Onsite gym, wellness facilities, and ping pong room;
- Career and talent development tools;
- Mentoring, coaching, personalized annual learning and development plan;
- Employee referral bonus, regular wellbeing, ESG, and volunteering activities
About the job
We are looking for a self- motivated engineer to join our Software Support Team and provide high quality support to our rapidly growing client base. The successful candidate will be working closely with our Service Delivery and Software Development teams, as well as with our clients, to identify…
About the company
Qualco Technology is the software and technology arm of Qualco Group, with over 25 years of experience in delivering solutions for the financial sector. Serving clients in over 30 countries across Europe and the Middle East, Qualco Technology empowers banks, financial institutions, and other organisations to manage credit and loans effectively while ensuring full regulatory compliance.
By leveraging advanced analytics, artificial intelligence, and digital technologies, Qualco Technology's software solutions support every stage of the credit and lending value chain—enhancing customer experiences, improving operational efficiency, and enabling sustainable growth in a rapidly evolving landscape.
About the company
Qualco Technology is the software and technology arm of Qualco Group, with over 25 years of experience in delivering solutions for the financial sector. Serving clients in over 30 countries across Europe and the Middle East, Qualco Technology empowers banks, financial institutions, and other organisations to manage credit and loans effectively while ensuring full regulatory compliance.
By leveraging advanced analytics, artificial intelligence, and digital technologies, Qualco Technology's software solutions support every stage of the credit and lending value chain—enhancing customer experiences, improving operational efficiency, and enabling sustainable growth in a rapidly evolving landscape.