guest experience agent | vedema, a luxury collection resort (season 2026) 467e886331

Sep 14, 2026 · Marriott Bonvoy

Σαντορίνη·Sep 14, 2026

ΣαντορίνηOn SiteΤουρισμός / ΞενοδοχείαSeasonalFull Time

JOBILY AI SUMMARY

What you'll do

Deliver exceptional, personalized guest service exceeding expectations
Welcome guests, support check-in, and provide information about hotel services and local experiences
Anticipate guest needs and offer tailored recommendations and solutions
Handle guest feedback, concerns, and special requests with professionalism and efficiency
Act as a communication point between departments to fulfill guest preferences and requests
Collaborate with Concierge, Housekeeping, Front Desk, and Reservations teams for seamless service
Maintain knowledge of hotel offerings, services, and promotions for accurate guest guidance
Support front desk operations including check-out and billing inquiries

Key requirements

2+ years' experience
Guest Service and Knowledge of Hotel Services
Proactive Guest Engagement and Complaint Handling
Communication Skills and Negotiation Skills
PMS Systems and Microsoft Office proficiency
Flexibility and Adaptability in dynamic environments
Multilingual Ability
Hospitality Management / Tourism / Any Field

Benefits

Staff accommodation with Wi-Fi and air conditioning.
Half-board meal plan (Breakfast & Lunch).
Continuous training and development opportunities and career growth within Empiria Group and Marriott International properties worldwide.

About the job

The Guest Experience Agent is responsible for delivering a consistently high level of guest service and supporting front office operations to ensure a seamless and personalized guest experience. The role focuses on proactive guest engagement, effective communication, and timely resolution of guest…

Marriott Bonvoy

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