guest experience agent | eréma, a member of design hotels, milos (season 2026) 4a1d41cb7d

Sep 14, 2026 · Marriott Bonvoy

Μήλος·Sep 14, 2026

ΜήλοςOn SiteΤουρισμός / ΞενοδοχείαSeasonalFull Time

JOBILY AI SUMMARY

What you'll do

Deliver exceptional, personalized guest service consistently exceeding expectations
Welcome guests, support check-in process, and provide information about hotel services and local experiences
Anticipate guest needs and offer tailored recommendations and solutions
Handle guest feedback, concerns, and special requests professionally and efficiently
Communicate guest preferences and requests between departments clearly and effectively
Collaborate with Concierge, Housekeeping, Front Desk, and Reservations teams for seamless service
Maintain knowledge of hotel offerings, services, and promotions to guide guests accurately
Support front desk operations including check-out, billing inquiries, and additional guest assistance

Key requirements

2+ years' experience
Guest service and front desk operations in luxury hospitality environments
Proficiency in PMS systems and Microsoft Office
Strong communication and complaint handling skills
Negotiation skills and multilingual abilities
Knowledge of hotel services, facilities, and promotions
Hospitality Management / Tourism / Any Field

Benefits

Staff accommodation with Wi-Fi and air conditioning.
Half-board meal plan (Breakfast & Lunch).
Continuous training and development opportunities.
Career growth opportunities within Empiria Group and Marriott International properties worldwide.

About the job

The Guest Experience Agent is responsible for delivering a consistently high level of guest service and supporting front office operations to ensure a seamless and personalized guest experience. The role focuses on proactive guest engagement, effective communication, and timely resolution of guest…

Marriott Bonvoy

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