guest experience agent | empiria group (season 2026) 26d66d802c

Sep 14, 2026 · Marriott Bonvoy

Ελλάδα·Sep 14, 2026

ΕλλάδαOn SiteΤουρισμός / ΞενοδοχείαSeasonalFull Time

JOBILY AI SUMMARY

What you'll do

Deliver exceptional, personalized guest service that meets and exceeds expectations
Welcome guests upon arrival and support the check-in process
Provide information about hotel services, facilities, and local experiences
Anticipate guest needs and offer tailored recommendations and solutions
Handle guest feedback, concerns, and special requests with professionalism and efficiency
Act as a communication point between departments to fulfill guest preferences and requests
Collaborate with Concierge, Housekeeping, Front Desk, and Reservations for seamless service
Maintain knowledge of hotel offerings, services, and promotions to guide guests accurately
Support front desk operations including check-out, billing inquiries, and guest assistance

Key requirements

2+ years' experience
Guest Service skills in a luxury hotel environment
Proficiency with PMS Systems and Microsoft Office
Strong Communication Skills and Complaint Handling abilities
Negotiation Skills for resolving guest requests and issues
Multilingual Ability with excellent command of English and additional languages
Hospitality Management / Tourism / Any Field

Benefits

Staff accommodation with Wi-Fi and air conditioning;
half-board meal plan;
continuous training and development;
career growth opportunities within Empiria Group and Marriott International.

About the job

The Guest Experience Agent is responsible for delivering a consistently high level of guest service and supporting front office operations to ensure a seamless and personalized guest experience. The role focuses on proactive guest engagement, effective communication, and timely resolution of guest…

Marriott Bonvoy

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