What you'll do
- Oversee the front office during the overnight shift
- Welcome guests warmly and provide friendly service
- Maintain the lobby and front desk in professional order
- Anticipate guest needs and resolve requests promptly
- Address guest complaints and take measures to resolve issues
- Answer and handle guest calls appropriately
- Respond accurately and promptly to in-person and telephone requests
- Ascertain guest satisfaction, collect keys, post late charges, and present bills
- Settle bills accurately through cash or credit card transactions
- Follow health and safety regulations and guest service guidelines
- Perform end-of-day duties and prepare reports
Key requirements
- 2+ years' experience
- English and Greek fluency
- Guest service, complaint resolution, and telephone communication
- Night audit operations, daily reporting, and cash and credit card transactions
- Front office operations, room assignment, and check-in and check-out systems
- OPERA PMS, hotel reservation systems, and computer literacy
- Health and safety compliance
- Hospitality Management / Tourismpreferred
Benefits
- Competitive compensation package based on qualifications and experience, accommodation in fully equipped apartments, daily meals, a pleasant working environment, supportive management, training and career development, and opportunities for career progression.
About the job
Job Responsibilities: - Oversee the front office during the overnight shift, - Provide a friendly & warm welcome and service to all guests, - Maintain the main lobby and front desk in a professional order, - Demonstrate exceptional guest service, being proactive in all guests’ requirements &…
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.