What you'll do
- Check guests in efficiently and warmly, using their names whenever possible
- Assign requested room types and apply the correct rates
- Arrange luggage delivery to guest rooms
- Issue the correct keys to guests
- Handle guest interactions professionally and accommodate special requests when possible
- Resolve guest complaints and answer inquiries about hotel services, operating hours, personnel, events and directions
- Respond accurately and promptly to guest requests in person and by phone
- Use computer systems to check guests in and out and run daily reports
- Select and block rooms for arriving guests
- Accept reservations, changes and cancellations when required
- Answer guest calls and handle them appropriately
- Check guests out at the end of their stay
- Confirm guest satisfaction, collect keys, post late charges and present bills
- Settle bills accurately through credit card or cash transactions
- Maintain the assigned cash bank, make change, cash checks and exchange foreign currency
- Reconcile all transactions at the end of each shift
Key requirements
- English and Greek fluency
- Front office operations and Concierge services
- Hotel reservation systems and Computer systems
- Guest check-in and check-out, room assignment and blocking
- Complaint resolution and Guest request handling
- Cash handling, Credit card transactions, Foreign currency exchange, Transaction reconciliation and Daily reporting
Benefits
- Competitive compensation based on qualifications and experience, accommodation in fully equipped apartments, and daily meals.
- The company offers a pleasant working environment, supportive management, training, and career development opportunities.
About the job
Job Responsibilities: - Check in guest in an efficient and friendly manner, using guest name whenever possible. - Assures that guest is assigned type of room requested and the correct rate is charged. - Arrange for luggage to be delivered to guest room - Issues correct keys to the guest. - Handle…
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.