front office agent- domes novos santorini
Sep 22, 2026 · Domes Resorts
What you'll do
- Welcome guests on arrival and departure.
- Perform check-in and check-out procedures efficiently.
- Provide information about hotel services, facilities, and amenities.
- Handle guest requests and complaints professionally and promptly.
- Process room reservations, cancellations, and modifications.
- Assign rooms based on guest preferences and availability.
- Upsell room upgrades and additional services.
- Promote hotel facilities, including restaurants, bars, and spa services.
- Manage billing, collect payments, and issue invoices.
- Process room charges and other financial transactions.
- Maintain accurate transaction records.
- Answer incoming phone calls and emails professionally.
- Coordinate with other departments to ensure seamless guest service.
- Maintain knowledge of hotel offerings, the local area, and events.
- Keep the front desk clean and organized.
- Update guest records in the Opera property management system.
- Prepare daily reports on occupancy, arrivals, departures, and operational metrics.
- Address guest feedback and maintain high customer satisfaction.
- Identify and report opportunities for service improvement.
Key requirements
- Guest service, problem solving, and knowledge of hotel services and amenities
- Check-in and check-out procedures, reservations management, and property management systems (Opera)
- Payment and cash handling, billing and invoicing
- Upselling and local area and events knowledge
- Telephone and email communication and interdepartmental coordination
- Multitasking and English language
- Hospitality Managementpreferred
Benefits
- Competitive remuneration package, continuous training and development opportunities, and a friendly work environment.
About the job
The Front Office Agent at Domes Resorts plays a key role in providing excellent guest service and ensuring smooth daily operations at the reception desk. This position is responsible for welcoming guests, managing check-ins and check-outs, handling guest inquiries, and ensuring that all guests…
About the company
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.
About the company
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.