What you'll do
- Oversee front office operations during the overnight shift
- Welcome and serve all guests warmly and professionally
- Maintain the lobby and front desk in professional order
- Anticipate guest needs and resolve requests promptly
- Assist with guest complaints and take steps to resolve issues
- Answer guest calls and handle them appropriately
- Respond to guest requests accurately and promptly in person and by phone
- Check guest satisfaction, collect keys, post late charges, and present bills
- Settle bills accurately through cash and credit card transactions
- Follow health and safety regulations and guest service guidelines
- Perform end-of-day duties and prepare reports
Key requirements
- 2+ years' experience
- English and Greek fluency
- Night audit operations and end-of-day reporting
- Front office operations, check-in and check-out procedures, and reservation systems
- Guest service and complaint resolution
- Cash and credit card transactions
- Computer literacy, Hospitality PMS software, OPERA PMS, and multi-tasking
- Hospitality Management / Tourismpreferred
Benefits
- Competitive compensation package based on qualifications and experience.
- Accommodation at fully equipped apartments and daily meals.
- Pleasant working environment, supportive management, training and career development, and opportunities for career progression.
About the job
Katikies is a stunning collection of seven authentic Greek properties located on the islands of Mykonos and Santorini. Their unique, magical spirit was inspired by the rush of feelings that the islands awaken in the heart of every traveler. Enduring, quintessential getaway destinations, these…
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.