What you'll do
- Guide and direct team members by setting performance standards and monitoring results
- Deliver customer service consistent with LHW standards
- Ensure compliance with SOPs, policies, security requirements, and brand standards
- Oversee restaurant operations during mise en place and service
- Support training sessions organized by the F&B or Restaurant Manager
- Handle cash transactions
- Control bar and wine inventories
- Maintain cleanliness and upkeep of restaurant and bar areas, furniture, and equipment
- Ensure employees maintain professional attitudes and appearance standards
- Manage ongoing profitability while meeting revenue and guest satisfaction targets
- Handle complaints and oversee service recovery procedures
- Review performance in regular meetings and propose corrective actions
- Apply upselling techniques to support financial targets
Key requirements
- 2+ years' experience
- Fine dining operations and restaurant operations management
- Team management, employee training and development
- Customer service, problem-solving, and upselling
- SOP and brand standards compliance; health and safety regulations
- Cash handling, POS systems, and financial target achievement
- Bar and wine inventory control; P&L and food cost analysis; orders and supplies control
- Hotel Management / Any Field
Benefits
- Competitive compensation based on qualifications and experience, accommodation and daily meals, a pleasant working environment, supportive management, training and career development, and opportunities for career progression.
About the job
Main responsibilities - Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. - Ensures customer service consistent with the LHW standards. - Ensures full compliance to SOPs, policies (including security) and brand standards. - In…
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.