front office manager
Oct 30, 2026 · F Zeen Retreats
What you'll do
- Direct Front Desk operations and maintain high guest-service standards
- Train and supervise Front Office employees and enforce hotel policies
- Assist guests in person and by phone, handle inquiries, and resolve complaints
- Handle specific guest requests
- Manage the Front Desk budget
- Compile occupancy reports and financial information for the Managing Director
- Maintain Front Desk tidiness
- Schedule shifts and supervise Receptionists, Concierge staff, and Porters
- Ensure compliance with hotel policies and security requirements
Key requirements
- Front office operations management and personnel supervision
- Guest service and complaint resolution
- English language
- Hotel property management systems (PMS) and Microsoft Office tools, including Outlook, Excel, and Word
- Hotel industry practices and policies; hotel policy and security compliance
- Budget management, occupancy reporting, shift scheduling, and multitasking
Benefits
- Positive working environment, career development, competitive remuneration package, single occupancy accommodation, daily meals, uniforms, transportation to and from the hotel, and additional seasonal perks and benefits.
About the job
As a Front Office Manager you will directly supervise all Front Office personnel and ensure proper completion of all Front Office duties. You will direct and coordinate the activities of the Front Desk and Guest Services areas. Why you’ll love F ZEEN KEFALONIA F ZEEN KEFALONIA owned by the group F…
About the company
F Zeen Retreats opened its doors in 2015. A family-run luxury brand with a focus on wellbeing and nature. The inspiration came from wanting to create something that incorporated the family's passions and interests as well as reflecting their diverse cultural background. F Zeen Retreats started an adults-only wellness retreat nestled on the pristine shores of Kefalonia island in the Ionian Sea. Embracing the slow life, this hotel is a sanctuary of tranquility designed to deliver a meaningful experience. The brand has started to expand into Athens and more destinations within Greece will follow, opening up new and exciting career opportunities for members of F Zeen Retreats. We understand the importance of creating an inspiring and good place to work for our employees with room each member's growth and development.
About the company
F Zeen Retreats opened its doors in 2015. A family-run luxury brand with a focus on wellbeing and nature. The inspiration came from wanting to create something that incorporated the family's passions and interests as well as reflecting their diverse cultural background. F Zeen Retreats started an adults-only wellness retreat nestled on the pristine shores of Kefalonia island in the Ionian Sea. Embracing the slow life, this hotel is a sanctuary of tranquility designed to deliver a meaningful experience. The brand has started to expand into Athens and more destinations within Greece will follow, opening up new and exciting career opportunities for members of F Zeen Retreats. We understand the importance of creating an inspiring and good place to work for our employees with room each member's growth and development.