front office manager
Oct 9, 2026 · NUMO Hotels & Resorts
What you'll do
- Oversee and coordinate daily Front Office operations across Reception, Guest Relations, and Night Audit
- Deliver excellent guest service throughout arrival, stay, and departure
- Monitor KPIs, budgets, daily financial transactions, and reports
- Lead, train, and evaluate the Front Office team and prepare work schedules
- Handle guest complaints, feedback, and online reviews professionally
- Ensure compliance with company policies, safety, and quality standards
- Collaborate with Housekeeping, Maintenance, Reservations, and Guest Experience
Key requirements
- 3+ years' experience
- Front Office operations management and Hospitality management
- Leadership, Team training and evaluation
- English language proficiency
- Hotel management software and Microsoft Office Suite
- Customer service and Complaint handling
- Problem-solving, Communication, Interpersonal skills, Organizational skills, Attention to detail
- Budget and financial transaction monitoring
- Hospitality Management / Any Field
Benefits
- Competitive pay, on-the-job training, workshops, and professional development opportunities.
- Accommodation, staff restaurant meals, worldwide hotel rates, and Winter Work Abroad opportunities are provided.
About the job
Numo Ierapetra, Curio Collection by Hilton, is an adults-only escape that shines a fresh light on the hidden gem of southern Crete. Nestled along sun-soaked shores and framed by lush evergreen gardens, our resort blends barefoot luxury with earthy design and a vibrant atmosphere. It’s where modern…
About the company
At Numo Hotels & Resorts, we exist to redefine the essence of hospitality, bringing you a fresh and modern twist—just like our name suggests! We blend a unique, elegant atmosphere with a vibe that goes beyond expectations, all while creating a welcoming and secure space for our amazing team. Our company is built on a foundation of key values: integrity, teamwork, respect, kindness, and creativity. These values drive our actions, foster collaboration and inspire innovation in all that we do.
About the company
At Numo Hotels & Resorts, we exist to redefine the essence of hospitality, bringing you a fresh and modern twist—just like our name suggests! We blend a unique, elegant atmosphere with a vibe that goes beyond expectations, all while creating a welcoming and secure space for our amazing team. Our company is built on a foundation of key values: integrity, teamwork, respect, kindness, and creativity. These values drive our actions, foster collaboration and inspire innovation in all that we do.