rooms division manager - domes of corfu

The Rooms Division Manager at Domes Resorts is responsible for overseeing all aspects of the front office, housekeeping, reservations, guest services, and related departments to ensure efficient, smooth operations that align with the property’s standards of service and guest satisfaction. The role involves strategic planning, staff management, and ensuring compliance with health and safety regulations.

Some of the responsibilities you will be entrusted with:

• Oversee day-to-day operations across front office, housekeeping, guest services and reservations to ensure seamless rooms division performance.

• Monitor room availability, occupancy and rates; implement yield management strategies to maximise revenue.

• Maintain high guest satisfaction by monitoring service quality, resolving issues efficiently and acting on guest feedback.

• Upsell room upgrades and additional services to drive incremental revenue.

• Recruit, train and develop front office and housekeeping teams; conduct performance reviews and foster a positive, engaged work environment.

• Ensure compliance with health, safety and sanitation standards; implement emergency and crisis management procedures.

• Oversee the effective use of PMS and reservations systems; ensure all staff are trained and systems are utilised to their full potential.

• Prepare and present regular reports on occupancy, revenue, staffing and guest satisfaction to senior leadership; act as liaison between the rooms division and all other departments.

Requirements

Useful to have:

• Bachelor’s degree/ Diploma in hospitality management, business administration, or a related field.

• At least 3-5 years of experience in a supervisory or management role within the rooms division or hotel operations.

• Knowledge of the English language, a second language will be considered a plus.

• Proficiency with property management systems (Opera is preferred) and other hotel-related software.

What you will bring:

• Strong leadership and team management abilities, ensuring smooth daily operations and a high standard of guest service across all departments within the division.

• Excellent communication and interpersonal skills for managing interactions with both guests and staff.

• Knowledge of health and safety regulations.

• Ability to work in a fast-paced environment and handle pressure with professionalism.

• Strong leadership skills so as to inspire and guide the team, while also demonstrating decisiveness and accountability.

• A problem-solving approach with an eye for detail as the ability to think on one’s feet and address challenges.

Benefits

You will benefit from:

• Competitive Remuneration Package

• Continuous learning and development opportunities

• Friendly work environment