front office manager - domes of corfu
Aug 5, 2026 · Domes Resorts
What you'll do
- Deliver warm, professional guest service throughout each stay
- Handle guest inquiries and complaints promptly and proactively
- Oversee daily front desk activities including check-ins, check-outs and reservations
- Ensure accurate use of hotel management systems and coordinate room readiness with housekeeping
- Recruit, train and motivate the front office team
- Manage scheduling and conduct regular briefings
- Maintain high service standards
- Monitor daily transactions and ensure billing compliance
- Prepare occupancy, revenue and guest feedback reports
- Collaborate with housekeeping, maintenance and other departments to ensure seamless operations
- Coordinate VIP and group bookings
- Ensure adherence to health, safety and hotel policies
- Manage emergency situations and stay current on industry best practices
Key requirements
- 3+ years' experience
- Hotel management systems proficiency
- Guest service and communication skills
- Multitasking and time-management abilities
- Organizational skills and team management
- Knowledge of health and safety regulations
- Problem-solving and conflict resolution
- Billing compliance and reporting
- Language skills - English
- Hospitality Management / Business Administration / Any Fieldpreferred
Benefits
- Competitive Remuneration Package.
- Continuous learning and development opportunities.
- Friendly work environment.
About the job
The Front Office Manager at Domes Resorts is responsible for overseeing all front office operations to ensure efficient and smooth guest services. This role involves managing front desk staff, coordinating with other departments, handling guest issues, and ensuring that hotel standards are met. The Front Office Manager acts as the main point of contact for guests and strives to enhance the overall guest experience.
Some of the responsibilities you will be entrusted with:
Deliver warm, professional guest service throughout each stay; handle inquiries and complaints promptly and proactively anticipate service needs.
Oversee daily front desk activities including check-ins, check-outs and reservations; ensure accurate use of hotel systems and coordinate room readiness with housekeeping.
Recruit, train and motivate the front office team; manage scheduling, conduct regular briefings and maintain high service standards.
Monitor daily transactions, ensure billing compliance and prepare occupancy, revenue and guest feedback reports for management.
Collaborate with housekeeping, maintenance and all relevant departments to ensure seamless operations; coordinate VIP and group bookings.
Ensure adherence to health, safety and hotel policies; manage emergency situations and stay current on industry best practices.
Requirements
Useful to have:
Bachelor’s degree/Diploma in hospitality management, Business Administration, or related field preferred.
Minimum of 3-5 years at a hotel front desk or customer service position, with at least 1-2 years in a managerial role in a luxury hotel environment.
Proficiency in hotel management systems (e.g., Opera, etc.), ability to multitask and work under pressure.
Knowledge of the English language, a second language will be considered a plus.
What you will bring:
Exceptional organizational and time-management skills.
Excellent communication and interpersonal skills for managing interactions with both guests and team members.
Knowledge of health and safety regulations.
Problem-solving and conflict resolution abilities.
Ability to handle guest complaints with professionalism.
Ability to work in a fast-paced environment and handle pressure with professionalism.
Benefits
You will benefit from:
Competitive Remuneration Package
Continuous learning and development opportunities
Friendly work environment
About the company
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.
About the company
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.
With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Rhodes, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.
Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.