front office manager
Jul 23, 2026 · Enorme Hotels
What you'll do
- Greet guests warmly and assist with check-in and check-out processes
- Maintain a positive attitude and friendly demeanor
- Respond promptly to guest questions and requests
- Handle travel arrangements for guests
- Manage queries and complaints via phone, email, and general correspondence
- Answer and forward phone calls professionally
- Keep the front desk and workspace tidy and orderly
- Assist with administrative tasks including mail handling
- Perform transcription, printing, and photocopying duties
- Maintain safety and hygiene standards of the reception area
- Handle walk-in guests and manage last-minute reservations efficiently
Key requirements
- 2+ years' experience
- Proficient in Property Management Systems (PMS) and Microsoft Office
- Strong written and verbal communication skills
- Excellent guest service skills including handling guest complaints
- Ability to multitask effectively
- Maintain professional appearance and demeanor
- Fluency in English and positive attitude
- Tourism Services
Benefits
- We offer a competitive remuneration package along with a professional working environment.
- You will have access to continuous education and training to advance your career, plus accommodation opportunities at our long-distance hotels.
- Join us and be part of a hotel brand that values your expertise and dedication.
About the job
Enorme Hotels is seeking a Front Office Manager who embodies friendliness, patience, and professionalism to join our dynamic team. As the face of our hotel, you will create welcoming experiences for every guest while efficiently managing the front desk operations. We value a candidate who is knowledgeable, helpful, and always maintains a positive attitude, ensuring each visitor feels valued and well cared for.
Your main duties will be 🛎️
Greet all guests warmly and assist with the check-in and check-out processes
Maintain a positive attitude and friendly demeanor at all times
Respond promptly to all guest questions and requests
Handle travel arrangements for guests
Manage queries and complaints via phone, email, and general correspondence
Answer, forward phone calls, and manage communication professionally
Keep the front desk and workspace tidy and orderly
Assist with various administrative tasks as needed, including receiving, sorting, and dispatching daily mail
Perform transcription, printing, and photocopying duties
Maintain safety and hygiene standards of the reception area
Handle walk-in guests and manage last-minute reservations efficiently
Qualifications ✔️
Education in Tourism Services
Minimum of two (2) years’ experience in a similar front office management role
Solid written and verbal communication skills
Fluency in English; knowledge of German or French is preferred
Ability to maintain a positive, friendly attitude even under high pressure situations
Excellent knowledge of PMS (Property Management Systems) and Microsoft Office
Professional appearance and demeanor
Why join Enorme Hotels?
We offer a competitive remuneration package along with a professional working environment. You will have access to continuous education and training to advance your career, plus accommodation opportunities at our long-distance hotels. Join us and be part of a hotel brand that values your expertise and dedication.
