front office manager - aulus lindos rhodes

The Front Office Manager manages all aspects of the department including but not limited to operations, planning, budgeting, staffing in accordance with Domes Resorts & Reserves policies and procedures. The Front Office Manager provides leadership and support to all members of the Front Office including front desk agents, night auditors, and bell staff while implementing and enforcing the Domes Resorts & Reserves employee standards in all areas supervised.

Key Responsibilities:

• Manage and monitor activities of all team members in the Front Office department.

• Visible in the front of the house during high traffic times to assist the front desk team and to ensure smooth guest service.

• Act as manager on duty for the hotel whenever necessary, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

• Ensures that all team members clearly understand their job roles, responsibilities, and performance expectations and give constructive feedback to assist them in their overall job performance.

• Ensure appropriate training for all team members, prepare work schedules, and compile feedback reports accordingly.

• Set Front Office budget, monitor profit & loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work closely with the Yield & Revenue Department to try and maximize revenue for the hotel.

• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.

• Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Domes Resorts and Reserves employee standards and promoting a strong team atmosphere and culture.

• Conduct day-to-day shift meetings or huddles.

• Be aware and able to enforce all health and safety procedures.

• Remain current in all updates with regards to new procedures and training.

Requirements

Technical Skills:

• High School diploma, general education degree or international equivalent required. College degree preferred.

• Proven work experience as Front Office in supervisory/management capacity in a luxury property required. Previous guest service and general computer experience preferred. Property Management Software experience preferred.

• Language Skills: Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages. Second language preferred.

Personality Competencies:

• Excellent communication and people skills.

• Good organizational and multitasking abilities.

• Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.

• Detail Orientation

• A team player with a positive can-do attitude and a hands-on, results-driven approach

• Must be able to manage multiple priorities in a fast-paced environment.

Benefits

• Competitive Remuneration Package

• Continuous Training & Development opportunities

• Friendly and hybrid Work environment