front office manager

Grecotel Hotels & Resorts, the leading hotel chain in Greece, is seeking a Front Office Manager to join its team. As a Front Office Manager, you will be responsible for managing and supervising the front office operations. Furthermore, you will guide staff members employed in the department, ensuring the front desk provides professional and friendly service to guests. You will handle guests’ complaints, improving their experience and ensuring their satisfaction. You are liaising with all other hotel departments with care by following the company’s SOPs. The Front Office Manager reports directly to the Rooms Division Manager. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations.

Responsibilities

• Manage the daily operations of the Front Office department, ensuring exceptional guest service is delivered

• Train, coach, and develop Front Office staff to provide exceptional customer service and increase productivity

• Monitor and manage room inventory, availability, and rates to maximize revenue

• Ensure all front desk procedures are followed, including guest check-in and check-out, billing, and room assignments

• Handle guest complaints and resolve any issues to ensure guest satisfaction

• Manage the budget and expenses of the Front Office department

• Maintain a positive working relationship with other hotel departments to ensure teamwork and efficient operations

Requirements

• Bachelor's degree in Hospitality Management or related field

• Minimum of 3 years of experience in a Front Office Manager role in a luxury hotel environment

• Knowledge of hotel systems such as PMS, POS, and CRM

• Excellent leadership, communication, and customer service skills

• Strong organizational and problem-solving abilities

• Ability to multitask in a high-pressure environment

• Fluency in English, knowledge of additional languages will be considered as an asset

Benefits

• Competitive salary and other benefits

• Advanced Opportunities for professional growth

• Accommodation (if necessary) and Board

• Transportation costs

• Participation in educational programs