front office agent

Oct 7, 2026 · Conrad Athens The Ilisian

Χίλτον·Oct 7, 2026

ΧίλτονOn SiteΤουρισμός / ΞενοδοχείαSeasonalFull Time

JOBILY AI SUMMARY

What you'll do

Greet and welcome guests upon arrival with professionalism and warmth
Manage guest check-in and check-out processes efficiently including payment and reservation handling
Provide accurate information about hotel services, amenities, and local attractions
Address guest inquiries and concerns promptly, ensuring high guest satisfaction
Maintain up-to-date records of room availability, reservations, and guest details using hotel management systems
Coordinate with housekeeping and maintenance to meet guest requirements and resolve issues
Handle guest feedback and complaints with professionalism and follow up for resolution
Participate actively in daily briefings and team meetings to align with hotel operations
Adhere to hotel policies, procedures, and security protocols
Perform administrative duties to support front desk efficiency

Key requirements

2+ years' experience
Customer Service and Hospitality Knowledge
Guest Check-in and Check-out with Payment Processing and Reservation Handling
Hotel Management Systems proficiency, preferably Opera PMS
Communication Skills in Greek and English with additional language skills as a plus
Multitasking and Attention to Detail in a fast-paced environment
Coordination and Team Collaboration
Administrative Skills and Record Keeping
Hospitality Managementpreferred

Benefits

Part of a world-renowned luxury brand celebrating creativity, collaboration, and pursuit of excellence.
Commitment to nurturing Team Members’ professional growth and well-being.
Competitive remuneration package, private medical insurance, and career development opportunities in a growing business environment.

About the job

As a Front Office Agent at Conrad Athens The Ilisian, you will be the first point of contact for our guests, representing the hotel's commitment to exceptional service. Your primary responsibilities will include managing guest check-ins and check-outs, providing information about the hotel's…

Conrad Athens The Ilisian

Company Profile