What you'll do
- Manage reservations accurately and process bookings promptly
- Handle guest inquiries by telephone, email and online platforms
- Provide information about the resort, accommodation, services and experiences
- Enter and update reservations in Opera PMS or Fidelio
- Coordinate with Front Office, Sales and other departments
- Monitor availability, rates and booking trends
- Maintain accurate guest records and profiles
- Respond to guest requests and special requirements before arrival
- Uphold communication, professionalism and attention-to-detail standards
Key requirements
- 2+ years' experience
- Opera PMS or Fidelio and Microsoft Office
- Reservations management, booking processes and guest record management
- Guest communication and pre-arrival coordination
- Availability and rate monitoring
- Cross-departmental coordination
- Greek and English language proficiency; organizational skills, multitasking, working under pressure and attention to detail
Benefits
- Competitive benefits include international career opportunities, shared accommodation with a monthly utility allowance, access to the Learning Hub Training Platform, discounts on F&B outlets and Aman Retail, meals and coffee breaks, uniform and colleague transportation.
- Benefits also include local discounts, staff events, and complimentary wellness activities such as yoga, tennis, and gym classes.
About the job
We are seeking a motivated and detail-oriented Reservations Assistant who is eager to develop within a luxury hospitality environment to join Amanzoe, in the Peloponnese, Greece. Reporting to the Reservations Manager, this trainee position offers hands-on experience within the reservations…
About the company
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values .
About the Property
Scattered with Unesco-protected ruins, the beach-fringed Peloponnese has been at the heart of Greek culture for millennia. Resting on the east coast of the Peloponnese near Porto Heli, Amanzoe is a modern-day Acropolis from which 360-degree views encompass olive groves and the Aegean sea. Pavilions and villas all offer private pools with stunning views and fragrant gardens, whilst speedboats await at the beach to zip between nearby islands.
About the company
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values .
About the Property
Scattered with Unesco-protected ruins, the beach-fringed Peloponnese has been at the heart of Greek culture for millennia. Resting on the east coast of the Peloponnese near Porto Heli, Amanzoe is a modern-day Acropolis from which 360-degree views encompass olive groves and the Aegean sea. Pavilions and villas all offer private pools with stunning views and fragrant gardens, whilst speedboats await at the beach to zip between nearby islands.