What you'll do
- Manage corporate travel bookings using Spotnana and other booking platforms
- Provide personalized support to business travelers via phone, email, and chat
- Handle reservations, changes, cancellations, and itinerary adjustments
- Support travelers through flight disruptions and other travel challenges
- Recommend travel options balancing policies, preferences, availability, and cost
- Collaborate with travel suppliers and internal teams to resolve travel issues
- Maintain accurate traveler and booking information and stay updated on travel policies and regulations
Key requirements
- 3+ years' experience
- Experience using Spotnana Agent Desktop
- Corporate travel servicing skills including reservations, ticketing, and disruption management
- Fluent Spanish and strong English language proficiency
- Customer service and problem-solving abilities
- Organizational and communication skills
Benefits
- Supportive of your career and professional development.
- Inclusive culture with community focus and global team.
- Competitive compensation package, performance bonuses, paid time off, wellness, and healthcare benefits.
About the job
Your potential has a place here with TTEC’s award-winning employment experience. As a Corporate Travel Consultant – Spanish-English, working remote in Athens, Greece, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Greece says it all!
What You’ll Do
Are you passionate about travel and great customer service? Do you enjoy helping people find the right solution, solving problems quickly, and working in a fast-paced international environment? As a Corporate Travel Consultant – Spanish-English, you’ll support business travelers and corporate clients throughout their travel journey. From booking flights and hotels, to managing changes, cancellations, and unexpected travel issues, you’ll make sure every trip runs as smoothly as possible.
During a Typical Day, You’ll
Manage corporate travel bookings including flights, hotels, rail, car rentals, and other travel services, using Spotnana and other travel booking platforms to create accurate and efficient reservations.
Provide professional, personalized support to business travelers via phone, email, chat, and other communication channels, ensuring a consistently high level of customer service.
Handle new reservations, changes, cancellations, rebookings, and itinerary adjustments, while ensuring bookings comply with traveler preferences and corporate travel policies.
Support travelers through flight disruptions, schedule changes, missed connections, cancellations, and other travel-related challenges, quickly identifying and implementing the best available solutions.
Recommend travel options by balancing company travel policies, traveler preferences, availability, and cost, while using Spotnana and other travel technology to optimize the traveler experience.
Collaborate with airlines, hotels, travel suppliers, and internal teams to resolve complex travel situations and provide end-to-end support.
Maintain accurate traveler and booking information while staying up to date on travel products, destinations, booking procedures, corporate travel policies, and industry regulations.
What You Bring to the Role
3 or more years of hands-on experience using Spotnana Agent Desktop
Fluent Spanish and strong English, both written and spoken.
Corporate travel servicing experience, including reservations, ticketing, changes, cancellations, refunds and disruption management
Ability to work from home in Greece, aligned with the Athens operation
Customer-focused with a genuine passion for delivering exceptional traveler experiences.
Strong problem-solving abilities and the ability to remain calm and professional under pressure.
Excellent attention to detail and organizational skills.
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
Ask us about our paid time off (PTO) and wellness and healthcare benefits
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
About the company
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.