What you'll do
- Manage pre-arrival communication and guest arrangements
- Coordinate reservations, transportation, activities, and special requests
- Update guest profiles and preferences accurately in Opera PMS
- Prepare tailored guest itineraries before arrival
- Communicate with internal departments to ensure seamless service
- Provide information about resort facilities, local attractions, and experiences
- Support guest check-in and welcome when required
- Handle guest enquiries professionally and discreetly
- Support Concierge services and exceptional guest experiences
- Address guest feedback promptly and escalate when necessary
Key requirements
- 2+ years' experience
- Opera PMS or Fidelio; Microsoft Office
- Guest pre-arrival communication; Reservations coordination
- Guest itinerary planning; Guest profile management
- Concierge services; Front Office operations
- Guest information provision; Guest enquiry handling; Guest feedback handling
- Greek language; English language; Luxury hospitality experience
- Hospitality Management / Tourism Managementpreferred
Benefits
- Aman Resorts offer career growth opportunities, shared accommodation with a monthly electricity and water utility allowance, training access, outlet and retail discounts, meals and coffee breaks, uniform and colleague transportation, local discounts, staff events, and complimentary wellness activities including yoga, tennis, and gym classes.
About the job
We are currently seeking a dedicated and service-oriented Pre-Arrival and Concierge Agent to join our team at Amanzoe. Reporting to the Front Office Management team, you will support our guests by ensuring that every detail of their stay is arranged prior to arrival. Your contribution will be…
About the company
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values .
About the Property
Scattered with Unesco-protected ruins, the beach-fringed Peloponnese has been at the heart of Greek culture for millennia. Resting on the east coast of the Peloponnese near Porto Heli, Amanzoe is a modern-day Acropolis from which 360-degree views encompass olive groves and the Aegean sea. Pavilions and villas all offer private pools with stunning views and fragrant gardens, whilst speedboats await at the beach to zip between nearby islands.
About the company
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values .
About the Property
Scattered with Unesco-protected ruins, the beach-fringed Peloponnese has been at the heart of Greek culture for millennia. Resting on the east coast of the Peloponnese near Porto Heli, Amanzoe is a modern-day Acropolis from which 360-degree views encompass olive groves and the Aegean sea. Pavilions and villas all offer private pools with stunning views and fragrant gardens, whilst speedboats await at the beach to zip between nearby islands.