What you'll do
- Deliver warm, polite and professional service to guests
- Anticipate and resolve guest issues and concerns efficiently
- Book tours, excursions, dinner reservations and special events
- Arrange flowers, amenities, parcels and special deliveries to guest rooms
- Coordinate limousine, airport and other transportation
- Handle guest reservations, booking changes and inquiries in person and by phone
- Provide personalized solutions and maintain knowledge of resort facilities and the local area
- Support the Front Office department and communicate promotions to guests
- Keep guest information accurate and up to date
- Respond effectively to guest requests and complaints
- Maintain guest confidentiality and follow proper protocols
- Maintain high standards of professional appearance and hygiene
Key requirements
- 2+ years' experience
- Customer service, guest relations and complaint handling
- Reservation management, booking tours and excursions
- Transportation coordination and telephone communication
- Problem solving, multitasking and organizational abilities
- English language and knowledge of resort and local area
- Computer literacy and Opera / Fidelio
Benefits
- Competitive compensation package based on qualifications and experience, accommodation in fully equipped apartments, daily meals, a pleasant working environment, supportive management, training and career development, and opportunities for career progression.
About the job
Job Responsibilities: - Provide highest service standards to our guests, welcome them in an exceptionally warm, polite, friendly, and professional manner. - Anticipate and handle guest issues and concerns in an accurate, efficient, and professional manner, including booking tours, making dinner…
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.