What you'll do
- Welcome guests warmly and professionally while delivering high service standards
- Handle guest issues, complaints and requests accurately and efficiently
- Book tours, excursions, dinners, events and entertainment as requested
- Arrange flowers, amenities, parcels, special deliveries and transportation
- Manage reservation inquiries and changes through in-person and phone contact
- Provide personalized assistance and share information about resort facilities and the local area
- Support the Front Office department and communicate promotions to guests
- Keep guest information accurate and up to date
- Maintain professional appearance, hygiene and ethical standards
- Protect guest information and follow confidentiality protocols
Key requirements
- 2+ years' experience
- English language and computer literacy
- Opera / Fidelio and reservation management
- Guest service, guest complaint handling and guest information management
- Problem solving, multitasking and organizational abilities
- Interpersonal skills and confidentiality
- Transportation arrangements and local area knowledge
Benefits
- Competitive compensation package based on qualifications and experience, accommodation in fully equipped apartments, daily meals, a pleasant working environment, supportive management, training and career development, and opportunities for career progression.
About the job
Job Responsibilities: - Provide highest service standards to our guests, welcome them in an exceptionally warm, polite, friendly, and professional manner. - Anticipate and handle guest issues and concerns in an accurate, efficient, and professional manner, including booking tours, making dinner…
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.
About the company
Katikies was born of a desire to combine the warm embrace of Greek hospitality with the dramatic beauty of the country’s unforgettable landscapes. Katikies’ unique spirit was inspired by the rush of feelings that Santorini awakens in the heart of every traveller. The first location, Katikies Hotel, pays homage to the setting in all its glory, as do subsequent properties. Each hotel contains a hint of the Greek islands' magic, and together they celebrate beauty, authenticity and life itself.
When you join Katikies, you also join a family full of passion about superior experiential hospitality. We ensure our employees have just as many memorable moments as our guests.
More than just history-rich hotels and breathtaking destinations, our staff is at the heart of the Katikies legendary hospitality. We will invest in your development and wellbeing to help you reach your full potential as we are passionate about the art of living well. You will be too.