What you'll do
- Support internal and external customers by ensuring precise order entry and handling
- Answer customer queries promptly and accurately
- Communicate proactively with customers and internal teams to guarantee satisfaction
- Manage clean order entry following relevant requirements in the ERP system
- Monitor and follow-up on customer cases as needed
- Collect and archive documentation related to order management
- Collaborate closely with supply chain team and use ABB systems to maximize delivery results
- Support sales team actions to provide effective customer solutions
Key requirements
- 1+ years' experience
- Skills in order entry and customer service
- Proficiency in MS Office and Outlook
- Experience with ERP systems such as SAP
- Familiarity with CRM systems like Salesforce
- Strong communication skills in written and spoken English and Greek
- Any Field
Benefits
- At ABB, you’ll never run alone.
- Run what runs the world.
About the job
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
EL Customer Operations Manager
The Order Management Specialist has a key role in supporting internal and external customers through precise and prompt customer purchase order entry and processing as well as resolution of issues related to them in close cooperation with the sales team.
Reporting to the Customer Operations Manager and located in our Metamorphossis premises, will be responsible for handling customers purchase orders, providing accurate and prompt information and resolve requests related to them efficiently and effectively.
Your Responsibilities:
Supporting internal and external customers by ensuring precise order entry and handling as well as answering queries.
Pro-active communication with customers and internal functions to guarantee customer satisfaction.
Manage clean order entry according to the relevant requirements (prices, quantities, dates, customer, and company data, etc.) to allow order execution in the ERP.
Monitor and follow-up customer cases as needed.
Collect and archive documentation related to order management.
Close cooperation with supply chain team and use of ABB systems and platforms for maximizing results in delivery.
Support to sales team actions to give effective solutions which meet customers’ needs.
Qualifications for the role
Bachelor’s Degree
1-2 years of experience in relevant field will be appreciated
Strong Computer literacy (MS Office, Outlook)
Excellent command of Greek and English Language
Knowledge of ERP and CRM systems (SAP, Salesforce) will be appreciated
A collaborative, solution-focused approach, and strong written and spoken communication skills
Self-motivation, curiosity, and a desire to learn
About the company
Industries are the beating heart of the modern world. They power us; protect us; move and connect us; make things for us.
Today, how industries run is critical. From energy, power and mining to building, transport, manufacturing, and more – they need to meet the global demand, be more sustainable, efficient, and manage transitions. To them, "running” is no longer enough – they need to outperform.
At ABB, we are on a mission to help industries outrun – leaner and cleaner.
With our leading technologies in electrification and automation, we help all industries run at high performance and become more productive, efficient and sustainable so they can outperform.
We call this ‘Engineered to Outrun.’
About the company
Industries are the beating heart of the modern world. They power us; protect us; move and connect us; make things for us.
Today, how industries run is critical. From energy, power and mining to building, transport, manufacturing, and more – they need to meet the global demand, be more sustainable, efficient, and manage transitions. To them, "running” is no longer enough – they need to outperform.
At ABB, we are on a mission to help industries outrun – leaner and cleaner.
With our leading technologies in electrification and automation, we help all industries run at high performance and become more productive, efficient and sustainable so they can outperform.
We call this ‘Engineered to Outrun.’