What you'll do
- Manage end-to-end order processing and invoicing with accuracy and timely reporting
- Process customer orders from internal and external sources while maintaining account information
- Handle customer inquiries, complaints, and service issues related to orders, deliveries, billing, products, and returns
- Coordinate returns, credits, stock discrepancy investigations, and claims with customers and 3PL providers
- Communicate proactively with customers about order status, product availability, delivery schedules, and issue resolutions
- Maintain accurate documentation and detailed logs of customer interactions
- Collaborate with commercial teams, customers, and internal stakeholders to improve customer satisfaction and service efficiency
- Ensure adherence to company policies and contribute to continuous improvement initiatives
Key requirements
- 2+ years' experience
- Customer Service, Complaint Handling, Returns and Credits Management
- Order Management, Invoicing Process, ERP Systems
- Microsoft Excel
- Communication Skills, Customer Feedback Analysis
- Organizational Skills, Problem-solving
- Business Administration / Economics / Logisticspreferred
Benefits
- Competitive Total Rewards Package, Learning & Development Opportunities, inclusive and collaborative work environment, 6 months fixed term contract.
About the job
The Customer Service Specialist is responsible for supporting all key activities of Customer Service and 3PL operations as per day-to-day requirements, around order management, invoicing process, processing of returns/credits, responding to inquiries, resolving issues, and maintaining accurate account information.:
Key Responsibilities
Manage end-to-end order processing and invoicing, ensuring accuracy and timely reporting to key stakeholders.
Process customer orders received from internal and external sources while maintaining customer account information in company systems.
Handle customer inquiries, complaints, and service issues related to orders, deliveries, billing, products, and returns, ensuring prompt resolution.
Coordinate returns, credits, stock discrepancy investigations, and claims management, working closely with customers and third-party logistics providers (3PLs).
Proactively communicate with customers regarding order status, product availability, delivery schedules, delays, and issue resolution updates.
Maintain accurate documentation, shipment and return records, and detailed logs of customer interactions to support compliance and operational excellence.
Collaborate with commercial teams, customers, and internal stakeholders to enhance customer satisfaction, streamline service processes, and improve response efficiency.
Ensure adherence to company policies and procedures while contributing insights and continuous improvement initiatives to improve customer service performance.
What we are looking for
Required Qualifications
2-4 years of relevant customer service experience
Bachelor’s Degree preferably in Business Administration, Economics or Logistics
Fluency in Greek & English is required
Strong digital skills, including advanced knowledge of Microsoft Excel; familiarity with ERP systems is an advantage
Strong verbal and written communication skills
Strong organizational and prioritization skills
Desired Qualifications
Demonstrated ability to proactively improve customer interactions
Capacity to adapt quickly to evolving customer needs and implement innovative solutions within a team environment
Strong problem-solving skills
Commitment to customer service excellence and ethical standards
Capability to analyze customer feedback and implement service improvements
What’s in it for you
Competitive Total Rewards Package
Learning & Development Opportunities
Inclusive and collaborative work environment
6 months fixed term contract
About the company
Who We Are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.
About the company
Who We Are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.