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The role focuses on strategic planning, developing existing and new strategic partnerships, and monitoring their performance indicators, aiming to deliver comprehensive and high-quality services that enhance the advisory nature of the banking relationship. The officer acts as a liaison between external partners and the Bank’s internal units, actively contributing to the achievement of the Unit’s commercial and qualitative objectives.&nbsp;Your key responsibilities will be:&nbsp;<ul><li>Attract and onboard reputable specialized businesses into the Partner Ecosystem.</li><li>Manage and develop a portfolio of partners and business clients, emphasizing the promotion of integrated financing solutions and strengthening their collaboration with the Bank.</li><li>Analyze financial statements and assess clients’ financial data, contributing to the preparation of financing proposals and recommendations for the relevant Credit Committees.</li><li>Coordinate and communicate with internal Units (Credit, Risk, Products, Channels) to ensure smooth implementation of financing and portfolio quality assurance.</li><li>Develop and maintain trust-based relationships with partners and clients, identifying new business opportunities and strengthening collaborations within the Certified Partners Ecosystem.</li><li>Monitor portfolio performance and efficiency to identify risks promptly and propose improvements.</li><li>Organize and conduct informational sessions for selected Small Business Clients.</li><li>Represent the Unit in internal and external meetings, committees, and business events, promoting the collaborative culture and advisory approach of RBB External Networks.</li></ul>&nbsp; You will be a great candidate if you have:<ul><li>Βachelor’s &nbsp;degree in Finance, Business Administration, or a related field (a postgraduate degree will be considered an asset).</li><li>Professional certifications in RBB (Level II) and Insurance Mediation (Type A).</li><li>Professional experience in business financing and financial statement analysis, with the ability to evaluate credit requests and complex financing structures.</li><li>Excellent command of English, proficiency in MS Office, and familiarity with IT systems and banking platforms.</li><li>Analytical thinking and ability to understand business models and financial data.</li><li>Project management skills, ability to coordinate multiple stakeholders, and cross-functional communication.</li><li>Ability to develop commercial relationships and manage external partnerships with professionalism and results orientation.</li><li>Consistency in achieving goals and strong team spirit.</li><li>Flexibility for travel and active presence in the Network and with partners.</li></ul>&nbsp;&nbsp;What’s in it for you: &nbsp;<ul><li>Competitive remuneration. &nbsp;</li></ul><ul><li>Hybrid work: work-life balance through remote and in-office work.    &nbsp;</li></ul><ul><li>Learning &amp; Development: &nbsp;</li></ul>Access Unlimited LinkedIn Learnings, international training methodologies &nbsp;Upskilling, Professional development and career guidance from successful executives.    &nbsp;Identification and Utilization of Talent Pool through a structured Talent Management process.    &nbsp;<ul><li>Wellbeing: &nbsp;</li></ul>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support.  &nbsp;Pension plan to support your plans and future financial expectations.   &nbsp;Team building &amp; wellbeing activities.   &nbsp;Potential Extra days of annual leave (Winter Bonus).     &nbsp;Engage in volunteering activities through our TeamUp program. &nbsp;<ul><li>Extra Benefits:&nbsp;</li></ul>Exclusive discounts at partner stores.   &nbsp;Staff pricing for banking products.   &nbsp;Nursery and summer camp allowance for your little ones.   &nbsp;


Retail Business Banking External Networks Officer_Accepting Referrals

We are seeking for a&nbsp;Custody Operations Senior Administrator&nbsp;to join our&nbsp;Custody Operations Unit.&nbsp;Custody Operations Unit provides Custodian and Sub-Custodian Services to Institutional Clients, Mutual Funds Management Companies, Insurance Companies, Investment Firms and Eurobank’s clientele. The services are related mainly to Settlements and Corporate Actions for Equities, Bonds and Mutual Funds in Domestic and Foreign Markets.&nbsp;The ideal candidate will join the Custody Operations Unit and will perform tasks related to Settlements processing in Domestic Markets (Greece &amp; Cyprus).&nbsp;Your key responsibilities will be:<ul><li>Processing transactions (inputting, matching, and settling instructions to market participants).</li><li>Communicating with counterparties to perform first-level validation/pre-matching of orders.</li><li>Producing SWIFT messages regarding settlements.</li><li>Liaising with and supporting client requests.</li><li>Cooperating closely with other Bank Units as well as Domestic Custodians and other Market Participants and Counterparties.</li></ul>&nbsp;You will be a great candidate if you:<ul><li>Have at least 4 years of relevant working experience in Custody Operations.</li><li>Hold a Bachelor's degree in Finance, Economics, or a quantitative field of study. A postgraduate degree will be considered as an additional qualification.&nbsp;</li><li>Have good knowledge of Swift messages ISO 15022 type 202, 210 and 5xx for Settlements. Knowledge of messages ISO 20022 will be considered as an additional qualification.&nbsp;</li><li>Have professional certifications from BoG, ATHEX CSD, CSE (ΣΤ1, ΠΕΑ, ΠΔ).&nbsp;</li><li>Are proficient in the use of MS Office.</li><li>Have fluency in Greek &amp; English language.</li><li>Have strong interpersonal and communication skills, collaborative spirit, agility and can-do attitude.</li></ul>&nbsp;Bring your enthusiasm!&nbsp;&nbsp;Share the same&nbsp;value-based behaviors&nbsp;and support our Purpose: “Prosperity Needs Pioneers!”&nbsp;<ul><li>Learn &amp; self-improve with every opportunity.&nbsp;</li><li>Bring high-impact results.&nbsp;</li><li>Build mutually beneficial relationships with clients and colleagues.&nbsp;</li><li>Bring people around to your idea, solution, or direction.&nbsp;</li><li>Develop new solutions, minimize complexity.&nbsp;</li><li>Gain other people's trust.&nbsp;</li></ul>&nbsp;What’s in it for you<ul><li>Competitive remuneration.&nbsp;</li><li>Hybrid work: work-life balance through remote and in-office work.  &nbsp;&nbsp;</li><li>Learning &amp; Development:&nbsp;<ul><li>Access Unlimited LinkedIn Learnings, international training methodologies&nbsp;</li><li>Upskilling, Professional development and career guidance from successful executives.   &nbsp;</li><li>Identification and Utilization of Talent Pool through a structured Talent Management process.  &nbsp;&nbsp;</li></ul></li><li>Wellbeing:&nbsp;<ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support. &nbsp;</li><li>Pension plan to support your plans and future financial expectations.  &nbsp;</li><li>Team building &amp; wellbeing activities.  &nbsp;</li><li>Potential Extra days of annual leave (Winter Bonus).   &nbsp;&nbsp;</li><li>Engage in volunteering activities through our TeamUp program.&nbsp;</li></ul></li><li>Extra&nbsp;Benefits:<ul><li>Exclusive discounts at partner stores.  &nbsp;</li><li>Staff pricing for banking products.  &nbsp;</li><li>Nursery and summer camp allowance for your little ones.  &nbsp;</li></ul></li></ul>

Custody Operations Senior Administrator

We are looking for a Head of Direct Banking Quality Assurance to join our External Networks and Alternative Channels team.&nbsp;By joining this role, you’ll be part of the Retail Banking Network holding a key management role and will be responsible for leading a cross-functional team.&nbsp; Your role is pivotal in ensuring service excellence across all Direct Banking units, including Europhone Banking, Self-Service Terminals, Telemarketing, and Hybrid Sales.The role ensures:<ul><li>Customer interactions across all units consistently meet high standards of service, professionalism, and compliance,</li><li>Service quality is monitored, evaluated and continuously improved through structured QA frameworks,</li><li>Training has been performed timely, with high quality material both physically and through eLearning courses</li><li>Operational risks related to customer communication and self-service channels (ATM, APS, etc.) are identified and mitigated proactively,</li><li>Processes across all channels are aligned with Eurobank’s strategic goals and regulatory obligations,</li><li>Customer feedback is systematically captured and translated into actionable improvements, &nbsp;</li><li>Internal stakeholders are supported with insights (KPIs, reports, audits) that drive decision-making,</li><li>Cross-functional alignment is maintained across units to ensure consistent service delivery and project execution.</li></ul>&nbsp;Your key responsibilities will be:<ul><li>Lead, mentor, and develop the QA team.</li><li>Design and implement a comprehensive quality assurance framework across all sub-units.</li><li>Oversee monitoring activities, including call evaluations, mystery shopping, and customer feedback analysis.</li><li>Foster collaboration with business units, product owners, and operations to ensure process and service standard alignment.</li><li>Define and track quality KPIs and customer experience metrics.</li><li>Coordinate internal audits and prepare for regulatory reviews, contract renewals, and operational risk assessments.</li><li>Promote a culture of service excellence through structured training programs and continuous feedback.</li><li>Work with operational teams to enhance customer touchpoints and streamline processes.</li><li>Contribute to projects aimed at improving customer experience and service automation.</li></ul>&nbsp;You will be a great candidate if you have:&nbsp;&nbsp;<ul><li>Bachelor’s degree in Business Administration, Economics, or related field (Master’s degree is a plus).</li><li>Proficiency in English (written and spoken).</li><li>Minimum 5 years of experience in a QA leadership role, preferably in banking or telecommunications.</li><li>Strong understanding of service management principles (SLAs, KPIs, NPS, First Contact Resolution, Customer Effort Score).</li><li>Passion for building a customer-centric culture across all contact points.</li><li>Experience with Contact Centers and/or Digital Banking channels.</li><li>In-depth knowledge of QA methodologies, monitoring tools, and best practices.</li><li>Proven leadership skills with the ability to manage diverse teams and drive performance through measurable goals.</li><li>Excellent communication and collaboration skills, with experience in training delivery.</li><li>High analytical capability and attention to detail.</li><li>Familiarity with knowledge management tools.&nbsp;What’s in it for you:&nbsp;&nbsp;<ul><li>Competitive remuneration. &nbsp;</li></ul><ul><li>Hybrid work: work-life balance through remote and in-office work.    &nbsp;</li></ul><ul><li>Learning &amp; Development: &nbsp;</li></ul><ul><li>Access Unlimited LinkedIn Learnings, international training methodologies &nbsp;</li></ul><ul><li>Upskilling, Professional development and career guidance from successful executives.    &nbsp;</li></ul><ul><li>Identification and Utilization of Talent Pool through a structured Talent Management process.    &nbsp;</li></ul><ul><li>Wellbeing: &nbsp;</li></ul><ul><li>Premium Health &amp; Life insurance for you, your partner and/or your family and mental health support.  &nbsp;</li></ul><ul><li>Pension plan to support your plans and future financial expectations.   &nbsp;</li></ul><ul><li>Team building &amp; wellbeing activities.   &nbsp;</li></ul><ul><li>Potential Extra days of annual leave (Winter Bonus).     &nbsp;</li></ul><ul><li>Engage in volunteering activities through our TeamUp program. &nbsp;</li></ul><ul><li>Extra Benefits:&nbsp;</li></ul><ul><li>Exclusive discounts at partner stores.   &nbsp;</li></ul><ul><li>Staff pricing for banking products.   &nbsp;</li></ul><ul><li>Nursery and summer camp allowance for your little ones.   &nbsp;</li></ul></li></ul>

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retail business banking external networks officer_accepting referrals

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custody operations senior administrator

Eurobank

head of direct banking quality assurance

Eurobank

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