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Θέση&nbsp;εργασίας: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Guest Relations AgentRef: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HH/ HOTEL/GREΤοποθεσία: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Νότια ΡόδοςΕταιρεία: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; H HOTELS COLLECTIONΣχετικά με εμάς:Στην&nbsp;H&nbsp;Hotels&nbsp;Collection&nbsp;λειτουργούμε με καινοτομία και αποφασιστικότητα, στηρίζουμε τους ανθρώπους μας, τις τοπικές κοινωνίες και το περιβάλλον. Το πάθος μας είναι να εξελισσόμαστε, να διαμορφώνουμε πρότυπα και να ξεπερνάμε τον εαυτό μας, δημιουργώντας μοναδικές εμπειρίες και σχέσεις. Εγκαθιδρύουμε σχέσεις ασφάλειας και αξιοπιστίας με όλους, προάγουμε την αυθεντικότητα, λειτουργούμε με ειλικρίνεια και θεμελιώνουμε σχέσεις εμπιστοσύνης πάνω στις οποίες κτίζουμε το μέλλον και την ανάπτυξή μας.Περιγραφή εργασίας:Αναζητάμε έναν/μία Guest Relations Αgent για να παρέχει εξατομικευμένη εξυπηρέτηση στους πελάτες και να διασφαλίσει ότι η διαμονή τους θα είναι ευχάριστη και αξέχαστη. Ο/Η κατάλληλος/η υποψήφιος/α θα λειτουργεί ως το βασικό σημείο επικοινωνίας με τους επισκέπτες, προσφέροντας λύσεις στις ανάγκες τους και διαχειριζόμενος/η την εμπειρία τους από την άφιξη έως την αναχώρησή τους.Βασικές αρμοδιότητες:<ul><li>Παροχή εξατομικευμένης εξυπηρέτησης για τη δημιουργία αξέχαστων εμπειριών διαμονής στους επισκέπτες.</li><li>Λήψη και απάντηση σε καθημερινά μηνύματα ηλεκτρονικού ταχυδρομείου σχετικά με αιτήματα εξυπηρέτησης πελατών και λήψη ενδεδειγμένων μέτρων για την εκπλήρωσή τους.</li><li>Παρακολούθηση ικανοποίησης πελατών.</li><li>Άμεση ανταπόκριση και αποτελεσματική διαχείριση τυχόν παραπόνων ή αιτημάτων των πελατών</li><li>Διαχείριση κρατήσεων, διοργάνωση εκδηλώσεων ή ειδικών αιτημάτων σύμφωνα με τις προτιμήσεις των πελατών.</li><li>Συνεργασία με άλλα τμήματα του ξενοδοχείου (υποδοχή, καθαριότητα, επισιτιστικό) για την κάλυψη αναγκών των πελατών.</li><li>Τήρηση αρχείων πελατών και παροχή αναφορών&nbsp;για τη συνεχιζόμενη βελτίωση των υπηρεσιών.</li><li>Διοργάνωση και καθοδήγηση ξεναγήσεων στο ξενοδοχείο για τους επισκέπτες που ενδιαφέρονται.</li><li>Παροχή υποστήριξης στη ρεσεψιόν όταν απαιτείται, με στόχο την ομαλή λειτουργία των υπηρεσιών του ξενοδοχείου</li></ul>Προσόντα:<ul><li>Πτυχίο στον τομέα Τουρισμού ή Εξυπηρέτησης Πελατών (επιθυμητό).</li><li>Άριστη γνώση Αγγλικών (επιθυμητή η γνώση δεύτερης ξένης γλώσσας).</li><li>Καλή χρήση Η/Υ και γνώση λογισμικών διαχείρισης πελατών ή κρατήσεων.</li><li>Ευελιξία στο ωράριο.</li></ul>&nbsp;Δεξιότητες και εμπειρία:<ul><li>Ελάχιστη εμπειρία 2 ετών σε παρόμοια θέση, κατά προτίμηση σε ξενοδοχείο.</li><li>Εξαιρετικές επικοινωνιακές δεξιότητες (προφορικά και γραπτά).</li><li>Ικανότητα διαχείρισης παραπόνων και επίλυσης προβλημάτων με επαγγελματισμό.</li><li>Εξαιρετική εξυπηρέτηση πελατών με προσοχή στη λεπτομέρεια.</li><li>Ικανότητα οργάνωσης και διαχείρισης πολλαπλών αιτημάτων ταυτόχρονα.</li></ul>Στο πλαίσιο της παραπάνω θέσης, η εταιρία προσφέρει:<ul><li>Ανταγωνιστικό πακέτο αποδοχών και παροχών.</li><li>Διαμονή (για κατοίκους εκτός περιοχής).</li><li>Ευκαιρίες επαγγελματικής εξέλιξης σε έναν συνεχώς αναπτυσσόμενο Όμιλο.</li><li>Θετικό και υποστηρικτικό περιβάλλον εργασίας σε έναν οργανισμό που σέβεται τους ανθρώπους του, το περιβάλλον και τις τοπικές κοινωνίες.</li></ul>Για όλες τις αιτήσεις και τα στοιχεία που θα υποβληθούν, θα τηρηθεί απόλυτη εμπιστευτικότητα.

Guest Relations Agent

The new&nbsp;Odera Tinos Autograph Collection&nbsp;hotel, featuring 77 rooms (including 2 restaurants, 3 bars, a spa, a conference center with a capacity of 120 people, and a beach bar), is seeking a:Guest Relations AgentRequired Qualifications &amp; Skills:<ul><li>Previous experience in a similar position at 5-star boutique hotels in Greece or abroad.</li><li>Communicating with guests prior to their arrival and welcoming them in accordance with established procedures.</li><li>Identifying guest needs and preparing for special requests.</li><li>Informing guests about the hotel facilities and promoting hotel services.</li><li>Ensuring guest satisfaction and addressing guest requirements effectively.</li><li>Excellent collaboration with the Reception and Reservations departments.</li><li>Experience in managing special guest requests effectively.</li><li>Proficiency in computer skills and knowledge of hotel management software.</li><li>Graduate of a Tourism Management School.</li></ul>What We Offer:<ul><li>Continuous training and professional development.</li><li>Competitive salary based on qualifications.</li><li>High-quality accommodation and meals.</li><li>A supportive and excellent working environment.</li><li>Career advancement opportunities within the company.</li></ul>If you meet the qualifications, we’d be delighted to welcome you to our team!

Our team consists of people with vision and passion for what they do. Our employees are our greatest asset and our greatest investment. We are committed to offering continuous training, personal development and support for each team member. On a daily basis, the management of the company, as well as a team of Mental Health scientists, take care of the well-being of every employee and each team on a personal and professional level.&nbsp;As a Guest Experience Agent you will·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Satisfy guest needs and exceeding guest expectations your top priority·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Greet guests by name and escorting them on a tour of the hotel on the way to their room·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform administration duties and check-in/check-out procedures·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Project a positive hotel image at all times·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with itineraries and preparing necessary vouchers for guest activitiesEntry Requirements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in a 4 or 5 stars boutique hotel environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent command of the English language, both spoken and written·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Additional language knowledge would be consider an extra asset·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Great conversational and organizational skills while being teamwork-oriented·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Positive outlook and outgoing personality·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with Front office software, like Opera, Fidelio &amp; Protel·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; EU citizenship is requiredWe offer·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accommodation with AC, wi-fi, laundry access and access to our open air gym·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Continuous training opportunities (hard &amp; soft skills)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Free Counseling line for our employees and their relatives (mental health &amp; business psychology)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The provision of uniforms·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Discounted Mini Market prices at our Employee dedicated market·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Two meals per day at the staff restaurant·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Transportation to/from work·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Discounted rates at selected Andronis Restaurants

Guest Experience Agent (Santorini & Paros)

Numo Mykonos is a boutique retreat in Kalafatis, where quiet luxury meets nostalgic chic vibes. Rediscover the carefree spirit of barefoot living, all wrapped in the luxury that NUMO Hotels is famous for. Experience the brand’s signature tranquility infused with the lively, vibrant essence of Mykonos.Key Responsibilities<ul><li>Welcoming and greeting guests providing a friendly, efficient and courteous service</li><li>Managing all the necessary procedures during arrival and departure of the guests</li><li>Providing information to guests in regards of the hotel facilities, events and services</li><li>Handling telephone calls, emails or personal client’s requests</li><li>Working closely with all departments and ensure guests satisfaction at all times</li><li>Effectively handling guests’ feedback, comments or complaints</li><li>Keep a high level of personal grooming standards and appearance</li></ul>Requirements<ul><li>Degree or Diploma in Hospitality/Tourism would be an advantage</li><li>Proven experience as Front Office Agent in a 5* luxury hotel</li><li>Excellent knowledge of Opera PMS</li><li>Fluency in English and in a second foreign language</li></ul>Benefits<ul><li>A salary that makes Mondays better&nbsp;– Competitive pay for your awesomeness.</li><li>Training that’s anything but boring&nbsp;– On-the-job learning and workshops to keep you sharp.</li><li>Grow while you glow&nbsp;– Opportunities for professional development at every step.</li><li>Live the destination, not just the job&nbsp;– discover new places with accommodation provided.</li><li>Daily treats&nbsp;– Enjoy delicious meals in our staff restaurant.</li></ul>But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:<ul><li>Teamwork&nbsp;– Together, we are always stronger!</li><li>Integrity&nbsp;– Do the right thing, even when no one is watching!</li><li>Respect&nbsp;– We value every voice and believe that every idea matters!</li><li>Kindness&nbsp;– A smile can change someone’s day!</li><li>Creativity&nbsp;– We approach challenges with imagination and an innovative spirit!</li></ul>Turn your passion into a career!

Front Office Agent

Numo Mykonos is a boutique retreat in Kalafatis, where quiet luxury meets nostalgic chic vibes. Rediscover the carefree spirit of barefoot living, all wrapped in the luxury that NUMO Hotels is famous for. Experience the brand’s signature tranquility infused with the lively, vibrant essence of Mykonos.Key Responsibilities<ul><li>Welcome and greet night guests providing a friendly, efficient and courteous service</li><li>Manage all the necessary procedures during arrival and departure</li><li>Handle telephone calls, emails or personal client’s requests</li><li>Provide information to guests in regards of facilities, events and services</li><li>Working closely with all departments and ensure guests satisfaction at all times</li><li>Keep a high level of personal grooming standards and appearance</li></ul>Requirements<ul><li>Degree or Diploma in Hospitality/Tourism</li><li>Excellent knowledge of Opera PMS</li><li>At least 2 years of professional experience in a similar position in 5 * hotels</li><li>Very good knowledge of English language</li></ul>Benefits<ul><li>A salary that makes Mondays better&nbsp;– Competitive pay for your awesomeness.</li><li>Training that’s anything but boring&nbsp;– On-the-job learning and workshops to keep you sharp.</li><li>Grow while you glow&nbsp;– Opportunities for professional development at every step.</li><li>Live the destination, not just the job&nbsp;– discover new places with accommodation provided.</li><li>Daily treats&nbsp;– Enjoy delicious meals in our staff restaurant.</li></ul>But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:<ul><li>Teamwork&nbsp;– Together, we are always stronger!</li><li>Integrity&nbsp;– Do the right thing, even when no one is watching!</li><li>Respect&nbsp;– We value every voice and believe that every idea matters!</li><li>Kindness&nbsp;– A smile can change someone’s day!</li><li>Creativity&nbsp;– We approach challenges with imagination and an innovative spirit!</li></ul>Turn your passion into a career!

Night Auditor

Numo Mykonos is a boutique retreat in Kalafatis, where quiet luxury meets nostalgic chic vibes. Rediscover the carefree spirit of barefoot living, all wrapped in the luxury that NUMO Hotels is famous for. Experience the brand’s signature tranquility infused with the lively, vibrant essence of Mykonos.Key Responsibilities<ul><li>Oversee and coordinate the daily housekeeping operations, ensuring guest rooms and public areas consistently meet high cleanliness and presentation standards.</li><li>Actively participate in room cleaning, room setup, and turn-down service, especially during peak occupancy periods.</li><li>Perform room inspections and ensure corrective actions are taken when standards are not met.</li><li>Lead, motivate, and support the housekeeping team, providing guidance, on-the-job training, and daily direction.</li><li>Organize daily task allocation, shift planning, and team coordination.</li><li>Monitor linen, amenities, and cleaning supplies, ensuring proper use and availability.</li><li>Report maintenance issues, operational needs, and lost &amp; found items to Management and relevant departments.</li><li>Ensure compliance with health, safety, and hygiene procedures.</li><li>Act as the main point of contact for the housekeeping department in daily operations.</li></ul>Requirements<ul><li>Proven experience in housekeeping operations, preferably in asupervisory or senior role within a hotel or hospitality environment.</li><li>Strong hands-on approach with willingness to actively clean and prepare rooms.</li><li>Excellent attention to detail and commitment to quality and consistency.</li><li>Ability to lead a team independently and take ownership of the department’s daily performance.</li><li>Strong organizational, time-management, and problem-solving skills.</li><li>Flexibility to work shifts, weekends, and holidays.</li><li>Good communication skills; basic knowledge of English is an asset.</li><li>Knowledge of health, safety, and hygiene standards.</li></ul>Benefits<ul><li>A salary that makes Mondays better&nbsp;– Competitive pay for your awesomeness.</li><li>Training that’s anything but boring&nbsp;– On-the-job learning and workshops to keep you sharp.</li><li>Grow while you glow&nbsp;– Opportunities for professional development at every step.</li><li>Live the destination, not just the job&nbsp;– discover new places with accommodation provided.</li><li>Daily treats&nbsp;– Enjoy delicious meals in our staff restaurant.</li></ul>But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:<ul><li>Teamwork&nbsp;– Together, we are always stronger!</li><li>Integrity&nbsp;– Do the right thing, even when no one is watching!</li><li>Respect&nbsp;– We value every voice and believe that every idea matters!</li><li>Kindness&nbsp;– A smile can change someone’s day!</li><li>Creativity&nbsp;– We approach challenges with imagination and an innovative spirit!</li></ul>Turn your passion into a career!

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