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HELLENIC CABLES S.A.&nbsp;&nbsp;is seeking a&nbsp;Document Controller&nbsp;to join our dynamic &amp; fast-growing Project Management Office in Marousi.The Document Controller&nbsp;is responsible for all document exchanges between all parties in a project.Responsibilities:&nbsp;<ul><li>Manage &amp; Maintain all projects documentation.</li><li>Act as a first point of contact for document related issues.</li><li>Responsible for the prompt distribution of project-related copies to all stakeholders.</li><li>File documents in digital and rarely in physical records.</li><li>Create templates for future use.</li><li>Responsible for the quality aspect of a document (i.e. grammar, spelling and layout of text).</li><li>Responsible for the submission and preparation of the final documentation packages as per contract requirements.</li><li>Manage the flow of documentation within the organization.</li><li>Maintain confidentiality around sensitive information and terms of agreement.</li><li>Prepare ad-hoc reports on projects as needed.</li></ul>Qualifications:&nbsp;<ul><li>Academic degree</li><li>Hands-on experience with MS Office &amp; MS Excel.</li><li>Effective teamwork skills.</li><li>Ability to provide timely and effective communications to all levels of the organization.</li><li>Strong organization skills to prioritize workload and ability to multitask.</li><li>Excellent Greek &amp; English knowledge, both verbally and in the written language.</li><li>Proven working experience as a Project Administrator or similar role will be considered an asset.</li><li>Fluent in German will be considered an asset.</li></ul>The Company Offers:&nbsp;<ul><li>A unique opportunity to thrive in one of the pioneering companies in cable manufacturing</li><li>Competitive remuneration package</li><li>Life &amp; Health Insurance Plan</li><li>Additional Bonus, based on results</li></ul>

DOCUMENT CONTROLLER (3431)

We are seeking a highly skilled and innovative Cable Design Engineer to join our dynamic team. As a Cable Design Engineer, you will be responsible for designing and developing cutting-edge cable systems for a variety of applications. Your expertise will play a pivotal role in ensuring the reliability, performance, and safety of our products. This is an exciting opportunity to contribute to the advancement of cable technology and shape the future of our organization.Responsibilities:&nbsp;<ul><li>Design and develop cable systems according to project requirements, considering factors such as electrical, mechanical, and environmental constraints.</li><li>Conduct thorough analysis and calculations to determine cable specifications, including conductor size, insulation materials, shielding, and termination methods.</li><li>Collaborate closely with cross-functional teams, including electrical engineers, mechanical engineers, and manufacturing personnel, to ensure seamless integration of cable systems into larger products or systems.</li><li>Create detailed technical drawings, schematics, and specifications using computer-aided design (CAD) tools to guide the manufacturing process.</li><li>Perform testing and validation of cable prototypes and final products, utilizing industry-standard testing methods and equipment.</li><li>Identify and resolve design issues and challenges by conducting root cause analysis and implementing appropriate design modifications.</li><li>Stay up-to-date with industry trends, standards, and regulations related to cable design, and incorporate them into the design process as necessary.</li><li>Collaborate with suppliers and vendors to select and evaluate materials, components, and manufacturing processes, ensuring high quality and cost-effectiveness.</li><li>Support the production team during the manufacturing process, providing guidance and troubleshooting assistance when necessary.</li><li>Maintain accurate documentation of design processes, specifications, and test results, and provide timely reports to stakeholders.</li></ul>Qualifications:&nbsp;<ul><li>Master's degree in Electrical Engineering&nbsp;or a related field.</li><li>Proven experience in cable design, preferably in a relevant industry such as telecommunications, automotive, aerospace, or energy.</li><li>Proficiency in computer-aided design (CAD) software and other relevant engineering tools.</li><li>Strong analytical and problem-solving skills, with the ability to conduct detailed calculations and perform technical analysis.</li><li>Solid understanding of electrical and mechanical principles and their application to cable design.</li><li>Excellent communication skills, both written and verbal, with the ability to convey complex technical concepts to diverse stakeholders.</li><li>Strong attention to detail and the ability to work on multiple projects simultaneously.</li><li>Team-oriented mindset with a proactive and collaborative approach to work.</li></ul>The Company Offers:&nbsp;<ul><li>A unique opportunity to thrive in one of the pioneering companies in cable manufacturing</li><li>Competitive remuneration package</li><li>Life &amp; Health Insurance Plan</li><li>Additional Bonus, based on results</li></ul>

DESIGN ENGINEER (2103)

The Information Security Senior Architect ensures Security-by-Design by developing security technical standards for the Corporate Information Security Policy in accordance with the latest industry trends and best practices. Additionally, he/she provides subject matter expertise on how to incorporate secure technical solutions into the existing IT/OT environment, in alignment with the Corporate Information Security Policy. The architect maintains a repository of reference architectures, applies best practices to support efficient business development initiatives, and stays abreast of business and cybersecurity market trends to drive innovation opportunities with security built in.&nbsp;Responsibilities&nbsp;<ul><li>Enforces the security architecture principles in the organization-wide IT/OT solutions as well as business applications:<ul><li>Works closely with business, IT and OT departments to understand the cyber maturity against the latest threat landscape and designs effective technical solutions that address business &amp; security concerns.</li><li>Defines the security requirements for new products and systems and signs off successful delivery (of those requirements).</li><li>Supports the practical implementation of the security policies by defining appropriate technical standards &amp; controls for the technology stack, providing subject matter expertise and knowledge transfer to custodian teams throughout their implementation.</li><li>Inspect security requirements of technology solutions prior to launch or go-live.</li></ul></li><li>Supports the development of Technical Security Standards to ensure that the organization’s digital assets are constantly protected and that the security posture is continuously improved.</li><li>Develops and maintains appropriate technical security standards &amp; guidelines, providing information security expertise to business analysts, development teams, IT/OT Engineers, and Solution Architects.</li><li>Security Evaluation of existing solutions. Conducts security reviews and technical security assessments to identify potential risks, security violations and inefficiencies. Reports potential cybersecurity risks and recommends mitigating measures.</li></ul>&nbsp;Qualifications&nbsp;<ul><li>BSc in Information Security or equivalent.</li><li>Min 6 years in Information Security industry focused on designing effective technical security solutions and controls.</li><li>Strong background in OT/IT/Application/Cloud Cyber security, and experience working in the industrial sector.</li><li>Information Security Industry certifications (Technical Security Certification such as GICSP/GCPN/CEH/CCSP).</li><li>Good team player, self-confident, motivated, and independent.</li><li>Strong communication skills.</li><li>Analytical &amp; time management skills.</li><li>Fluency in English.</li></ul>&nbsp;The Company Offers<ul><li>Opportunities for further development</li><li>Competitive remuneration package</li><li>Continuous Learning and development.</li></ul>

INFORMATION SECURITY SENIOR ARCHITECT (3652)

We are looking for a detail-oriented accountant to perform and coordinate accounting duties within our organization. The accountant's responsibilities include preparing payments, performing account reconciliations, maintaining the general ledger, assisting with audit preparations, and performing other accounting duties as assigned.To be successful as accountant, you should have a solid working knowledge of Generally Accepted Accounting Principles (GAAP) and strong financial analysis skills. An outstanding accountant should also possess strong Excel skills, be detail-oriented, highly organized, and able to work with little to no supervision and perform under pressure. Accountant will be responsible to deliver an effective and efficient end to end service to the business unit.&nbsp;Responsibilities<ul><li>Process payments and ensure accurate recording of transactions</li><li>Support the development and implementation of payment policies and procedures</li><li>Ensure compliance with relevant regulations and company policies</li><li>Maintain accurate financial records and generate payment reports as needed</li><li>Support continuous improvement of the payments processes</li><li>Ensuring on time payments performance – selection of payable transactions and issuing payments in the processing system</li></ul>&nbsp;Qualifications<ul><li>BSc in Accounting, Finance, or a relevant field</li><li>Min 2 years of experience in payment processing, accounting or finance</li></ul><ul><li>Computer skills (SAP preferred)</li><li>Fluency in English</li><li>Excellent knowledge of MS Office (Strong Excel skills required)</li><li>Ability to manage multiple tasks and meet deadlines</li><li>Strong communication and interpersonal skills</li><li>Good analytical skills</li></ul>&nbsp;The Payments Assistant will be entitled to the following benefits:<ul><li>Competitive remuneration package</li><li>Medical Care Program</li><li>A friendly and highly motivating working environment</li><li>Opportunities for development within a Group of Companies</li></ul>&nbsp;

PAYMENTS ASSISTANT (3663)

Steelmet offers corporate services such as: Strategic Development, International Business Operation, Sustainability, Non-ferrous Metal Purchasing, Resource Recovery &amp; Central Procurement, Supply Chain &amp; Logistics, Operational Excellence, IT, Information Security, HR, Communication, Financial and Auditing Services to the Viohalco Companies aiming to support them and drive best practices across the business segments.The Cyber Security Operations Senior Engineer is a key defender of the organization’s digital assets, leading cybersecurity operations across cloud and on-premises environments. In this role, he/she provides technical expertise and guidance to IT security teams, fostering best practices, knowledge transfer, and operational excellence. Additionally, he/she develops and implements controls to ensure alignment with corporate information security standards and regulatory requirements and conducts rigorous testing and assessment of security mechanisms to validate their applicability and effectiveness. He/she also identifies vulnerabilities and security gaps and implements improvements to strengthen defenses.This role requires deep technical knowledge and hands-on expertise, including the tuning and hardening of IT/OT and security infrastructure, as well as the ability to implement and continuously enhance security technologies and processes to ensure resilience against evolving threats.&nbsp;Responsibilities<ul><li>Cyber Security Operations: enhance the organization’s cyber security operations, ensuring robust monitoring, detection, and response capabilities from cyber threats and vulnerabilities across cloud and on-premises environments.</li><li>Threat Detection &amp; Incident Response: Lead the design and implementation of automated threat detection and response mechanisms using advanced tools such as XDR, SIEM, and SOAR, ensuring 24x7 monitoring and response.</li><li>Incident Management: Act as the main escalation point for cyber security incidents, key stakeholder of the CyberSecurity Incident handling team, coordinating cross-functional teams according to the company’s playbooks &amp; procedures.</li><li>Monitoring &amp; Alerting: Perform continuous monitoring for indicators of compromise or policy violations, including tuning and hardening IT/OT and security infrastructure in collaboration with IT/OT stakeholders.</li><li>Vulnerability Assessments: Drive ongoing vulnerability management, penetration tests and red-team exercises, defining mitigation actions and workarounds to ensure a robust and resilient infrastructure.</li><li>Technology Research: Research and identify emerging technologies to enhance system and data confidentiality, integrity, and availability.</li><li>Collaboration &amp; knowledge sharing: Work closely with engineering, DevOps, and infrastructure teams to ensure security built-in for running IT &amp; OT systems and services. Guide junior team members and contribute to knowledge-sharing initiatives.</li><li>Advanced Support: Provide 2nd and 3rd level operational support and decision-making for security infrastructure (e.g., IGA, PAM, DLP).</li></ul>&nbsp;Qualifications&nbsp;<ul><li>Bachelor’s or Master’s degree in Computer Science, Information Security, or related field.</li><li>Advanced security certifications (e.g., CISSP, Microsoft Certified: Azure Security Engineer Associate, AWS Security Specialty).</li><li>Min 6 years in Information Security industry focused on security operations, with proven expertise in incident response, threat detection, and security automation.</li><li>Strong knowledge of SIEM, SOAR, XDR platforms, scripting (Python, PowerShell), and cloud security (AWS, Azure, GCP).</li><li>Good team player, self-confident, motivated, and independent.</li><li>Strong communication and negotiation skills.</li><li>Analytical, problem solving and organizational skills.</li><li>Fluency in English.</li></ul>&nbsp;The Company Offers<ul><li>Opportunities for further development</li><li>Competitive remuneration package</li><li>Continuous Learning and development.</li></ul>&nbsp;

CYBER SECURITY OPERATIONS SENIOR ENGINEER (3658)

We are looking for a Suppliers Reconciliation Assistant who will help ensure that our supplier accounts are accurate and up to date. In this role, you will work closely with both colleagues and suppliers to resolve any differences, support smooth day-to-day processes, and maintain clear documentation. It’s a great opportunity for someone who is organized, attentive to detail, and comfortable working with numbers and communication at the same time.&nbsp;Responsibilities<ul><li>Conduct timely and accurate reconciliations of supplier accounts, resolving discrepancies and ensuring data accuracy.</li><li>Collaborate with internal departments and suppliers to address outstanding issues and discrepancies promptly.</li><li>Maintain positive supplier relationships, providing timely information and excellent customer service.</li><li>Document reconciliation activities, prepare reports, and contribute to process improvement initiatives.</li></ul>&nbsp;Qualifications<ul><li>BSc in Accounting or related field preferred.</li><li>Prior experience in accounts payable, supplier management, or reconciliation is advantageous.</li><li>Strong analytical skills with attention to detail and ability to solve problems efficiently.</li><li>Proficiency in accounting software, Microsoft Office, and excellent communication skills.</li><li>Fluency in English</li></ul>&nbsp;The Suppliers Reconciliation Assistant will be entitled to the following benefits:<ul><li>Competitive remuneration package</li><li>Medical Care Program</li><li>A friendly and highly motivating working environment</li><li>Opportunities for development within a Group of Companies</li></ul>

SUPPLIERS RECONCILIATION ASSISTANT (3664)

The Strategic Accounts Executive is responsible for creating and providing additional value to Ayvens’ existing Strategic Accounts. Focus of his/her responsibilities is to develop and extend business with existing Customers by cultivating relationship and offering recognizable added value.The individual selected for the role will be concerned with the company’s external facing, consistency, customer satisfaction, new products launching, and ongoing provision of accurate and timely vehicle fleet performance data and analysis to the assigned accounts.Key Responsibilities:<ul><li>Build long-term relationships with existing Strategic Accounts that focus on delivering added value and result on increasing customer satisfaction index.</li><li>Develop deep knowledge of company’s propositions, products, and tools. &nbsp;</li><li>Excellent knowledge of the automotive industry.</li><li>Develop &amp; implement Yearly Strategic Account Plan.</li><li>Involve the company’s senior management where necessary.&nbsp;</li><li>Conduct meetings with clientele according to yearly plan, aiming to cultivate relationship both in depth and breadth.</li><li>Pro-actively and methodically identify customer needs and create plan to provide adequate fleet management solutions through the company’s propositions suite.</li><li>Introduce clientele to the company’s digital platforms.</li><li>Manage sales opportunities with persistency.</li><li>Orchestrate internally and externally an effective tender management process according to timelines and SLA’s.</li><li>Ensure high sales conversion ratio which will lead to renewal fleet successfully &amp; will enable further penetration.</li><li>Provide excellent customer service.</li><li>Take ownership for all queries and complaints and ensure they are resolved within agreed timescales and performance standards.</li><li>Liaise with internal departments to ensure adherence to Service level agreements.</li><li>Identify potential trends and threats and take all actions necessary to avoid customer service disruptions.</li><li>Act internally as clients advocate ensuring that the voice of the customer is communicated with responsibility and embedded at the organization.</li><li>Obtain full and sufficient information from customers to enable the progress of all regulatory processes and enable activities to be completed successfully.</li><li>Be involved in any other ad hoc projects / team activities as may be required.</li><li>Manage commercial CRM with attention to detail, emphasize on top and updated data quality.</li><li>Along with the account management team, take all actions to accelerate the completion of all administrative tasks.</li><li>Ensure that CRM automations are functioning properly and report all relevant issues.</li></ul>Qualifications &amp; Skills:<ul><li>Professional experience with a minimum of five (5) years in an equivalent level, preferably in B2B services or in a complex commercial environment.</li><li>University degree in Business Administration or Marketing.</li><li>Excellent interpersonal and communication skills</li><li>Strong Commercial awareness</li><li>Able to communicate persuasively across a range of different stakeholders.</li><li>Strong listening skills</li><li>Strong written communication skills</li><li>Ability to present effectively.</li><li>Teamwork skills</li><li>Challenger mentality with strong negotiation skills.</li><li>Tech Savviness and new technology adaptiveness.</li><li>An entrepreneurial mind-set with strong self-motivation and the ability to work both independently as well as a member of a high performing teams.</li><li>Solid quantitative (numerical and problem solving) skills.</li><li>Highly structured combined with a pragmatic ‘can do’ mentality.</li><li>Motivated with a strong track record of delivery.</li><li>Fluency in English (speaking and writing)</li></ul>

Strategic Accounts Executive

Ayvens Credit Risk Administrator (Fixed Term Contract) reports directly to the Credit Risk Manager. He/She is responsible for analyzing credit data and financial statements to evaluate the risks associated with the counterparty’s creditworthiness. He/She uses a variety of analytical techniques to evaluate the risks associated with lending to consumers and to evaluate business risks.&nbsp;Responsibilities&nbsp;He/she is the direct contact with relationship managers (sales team), which is also a part of the 1st line of defense, to complete the first rating checks and explain the different credit decisions so that the relationship managers are better prepared for challenging conversations with clients, if needed.Being a part of the first line of defense implies that he/she is actively responsible for the risk assessment and credit decision of clients within the attributed delegation.He/She is responsible for the evaluation of financial data, such as balance sheets and income statements to determine the level of default risk, including the calculation of financial ratios, interpreting results from automated decision-making and the preparation of a report to register the required audit trail. For credit review, the Credit Risk Administrator is responsible for regular rating / scoring update.&nbsp;Skills Requirements<ul><li>Relevant University degree (Bachelor/Masters level) e.g. in Finance, Accounting, Business Administration.</li><li>1 year experience in a relevant position.</li><li>Regularly communicate information that is timely, relevant, and tailored to each audience. This includes being transparent about both positive and negative developments.</li><li>Ability to manage diverse work and overlapping priorities.</li><li>An open mind-set and willingness to learn.</li><li>Very good analytical skills, critical thinking, and the ability to identify problems and propose solutions.</li><li>Team player.</li></ul>

Credit Risk Administrator

The Sales Executive’s responsibilities include identifying and pursuing new sales opportunities with clients and prospects, negotiating deals and maintaining high customer satisfaction. The relevant contact is primarily, but not limited, conducted through telephone. More precisely, the Sales Executive responds to a large number of prospects’ incoming calls regarding leasing services offered by Ayvens. In addition, this role requires a systematic follow-up until the conclusion of the sale and retaining a close relation with clients to increase penetration.This is an exciting role that will support you in growing as a professional, while achieving your ambitious sales targets and KPIs.The ideal candidate for this position will deliver high quality service and provide consultancy to customers on deciding on the vehicle that aligns perfectly with their needs.Responsibilities:<ul><li>Manage incoming clients’ requests and leads</li><li>Provide the most appropriate offer according to the customers &amp; prospects actual needs</li><li>Prepare all relative documentation in order to complete sales. This includes quotation, preparation of proposals for clients, acceptances, collection of clients’ financial documentation and client/prospect consultancy</li><li>Ensure all prospects and clients data is registered in a timely manner and with accuracy in the company's CRM system</li><li>Monitor and follow up all implementaton stages until car delivery</li></ul><ul><li>Identify product improvements or new products by remaining current on industry trends, market activities and competitors.</li></ul><ul><li>Handle all customers’ requests and resolve clients’ complaints</li></ul>Qualifications and skills:<ul><li>Previous experience in sales 3-5 years</li><li>Sales experience over the telephone would be consider as an asset</li><li>Strong listening skills</li><li>Excellent communication skills – verbal and written</li><li>PC Literacy</li><li>Must be familiar with digital technologies</li><li>Bachelor's Degree would be considered as an asset</li><li>Very Good command of Greek and English language (written &amp; oral)</li><li>Enthusiastic, dynamic and passionate about sales</li><li>Results oriented</li><li>Ability to perform well under pressure</li><li>Excellent negotiation skills</li><li>Ability to multi-task and prioritize</li></ul>

Sales Executive- Direct Retail

Εάν είσαι άνω των 21 και οι φίλοι σου σε χαρακτηρίζουν επικοινωνιακό τύπο με όρεξη για ό,τι καταπιάνεσαι μάλλον είσαι αυτό που ψάχνουμε!Γίνε τώρα μέλος στην Ομάδα των καταστημάτων IQOS! Τα καταστήματα IQOS προσφέρουν ένα μοναδικό περιβάλλον εργασίας εστιάζοντας στην καινοτομία και την άρτια εξυπηρέτηση των πελατών μας.Αναζητάμε IQOS Advisor στο δίκτυο καταστημάτων IQOS!<h2>Περιγραφή Θέσης:​</h2><ul><li>Προώθηση και υποστήριξη πωλήσεων​ εντός του καταστήματος</li><li>Ενημέρωση και ποιοτική επικοινωνία για τα προϊόντα της εταιρίας​</li><li>Εξυπηρέτηση και παροχή ολοκληρωμένης εμπειρίας των πελατών</li><li>Προσανατολισμός στην επίτευξη στόχων&nbsp;​</li><li>Τήρηση διαδικασιών και σωστή χρήση εργαλείων/μεθόδων</li></ul><h2>Παρέχονται:</h2><ul><li>Ανταγωνιστικό πακέτο αποδοχών</li><li>Ιδιωτική ιατροφαρμακευτική ασφάλιση</li><li>Κάλυψη μέρους των εξόδων μετακίνησης</li><li>Προοπτικές εξέλιξης και συνεχής εκπαίδευση &amp; ενημέρωση</li></ul><h2>Απαραίτητα προσόντα:</h2><ul><li>Προϋπηρεσία σε ρόλο πωλήσεων ή εξυπηρέτησης πελατών σε κατάστημα λιανικής</li><li>∆υναμική και ευχάριστη προσωπικότητα</li><li>Άριστες επικοινωνιακές δεξιότητες και κατανόηση των καταναλωτών</li><li>Ομαδικό πνεύμα και πάθος για την επίτευξη των αποτελεσμάτων</li><li>Ικανότητα αποτελεσματικής εργασίας σε ένα ομαδικό περιβάλλον</li><li>Παροχή εξαιρετικής εξυπηρέτησης πελατών</li><li>Ικανότητα γραπτής και προφορικής επικοινωνίας στην Ελληνική και στην Αγγλική γλώσσα</li><li>Ακεραιότητα και υπευθυνότητα</li></ul>

IQOS Advisor (Generic) – Δίκτυο Καταστημάτων IQOS

This position plays a critical role within the Commercial department to secure the smooth progression of all processes related to the Account Management of the Corporate Segment. The role is responsible to provide support to the members of Account Management team in several tasks such as the preparation of client proposals and reporting. The role is part of the Account Management Team which is comprised by Account Managers &amp; Executives as well as the Head of the team. &nbsp;&nbsp;Position Summary:<ul><li>Distribute communications to related departments in a timely manner when needed</li><li>Ensure records are accurately updated and stored responsibly in accordance with company policy</li><li>Update daily and / or weekly all CRM systems, with the respected contracts and or terms for our clients</li><li>Maintain a professional rapport with external and internal customers</li><li>Work alongside other departments to ensure protocol is being followed in compliance with company policy</li><li>Have a close cooperation with Legal Department as far as terms &amp; conditions for external clients is concerned</li><li>Perform administrative duties such as making reports, printing, photocopying and sending emails, and ordering office supplies</li></ul>&nbsp;Qualifications &amp; Skills:<ul><li>Academic background: general education degree or equivalent (University Degree will be preferred)</li><li>Minimum 2 years in a similar position, preferably in a complex commercial environment</li><li>Very good command of English - verbal and written</li><li>IT literate with excellent command of MS Office suite</li><li>Customer service experience</li><li>Excellent Customer service skills</li><li>Knowledge of CRM tools and relevant system applications</li><li>Knowledge of supporting and administrative processes</li><li>Effective on rapport building to develop trust and strong relationships with clients&nbsp;</li><li>Ability to manage data collection and filing</li><li>Ability to multitask</li><li>Strong listening skills</li><li>Being able to use empathy (Interpersonal sensitivity)&nbsp;</li><li>Be able to divert pressure and keep calm under stressful conditions</li></ul>

Commercial Support Agent

The Mobility Operations &amp; Replacement Services Specialist is a key member of Ayvens Mobility team, acting as a brand ambassador and ensuring a seamless, efficient, and customer-focused experience. This role combines operational excellence with exceptional service delivery, managing the full lifecycle of replacement and mobility solutions while driving continuous improvement and cost optimization.Key Responsibilities:<ul><li>Deliver world-class customer service by managing the replacement process end-to-end (requests in EBS, reservations, rental agreements, handling during and after rental) in compliance with Ayvens policies and procedures.</li><li>Respond promptly to all requests logged in the CRM system or received via calls and emails.</li><li>Allocate the right vehicle to reservations based on customer needs and cost efficiency.</li><li>Create and manage transfer requests in CRM, ensuring seamless execution.</li><li>Handle driver requests for replacement vehicles and manage related workflows.</li><li>Complete administrative tasks, including daily operational lists, to support departmental efficiency.</li><li>Ensure consistent alignment with external service partners (e.g., Rent-a-Car suppliers) to maintain high-quality, cost-efficient service.</li><li>Provide on-site support at the Mobility station, assisting customers and preparing rental agreements for vehicle pick-up.</li><li>Inspect returned vehicles and update their condition in the system.</li><li>Plan and organize the next day’s schedule for vehicle preparation and delivery to customers.</li><li>Communicate professionally via phone and email, ensuring a friendly and helpful approach.</li><li>Resolve customer issues and concerns using effective service techniques and escalate when necessary.</li><li>Monitor and manage complaint handling processes, ensuring timely resolution and customer satisfaction.</li><li>Analyze operational data (fleet utilization, idle time, service timelines, etc.) to support performance evaluation.</li><li>Gather and share customer feedback to identify improvement opportunities and enhance operational performance.</li><li>Participate in cross-functional projects to streamline processes, reduce operating costs, and enhance service consistency.</li><li>Meet all agreed SLAs and KPIs, both internal and external (including Commercial and Operations departments).</li><li>Maintain compliance with internal policies and operational standards.</li><li>Operate within Ayvens methodologies, challenge existing processes, and contribute to KPI-driven improvements.</li></ul>Key Skills &amp; Qualifications<ul><li>Bachelor’s degree in Business Administration, Automotive Engineering, Logistics, or related field.</li><li>Fluency in English (written and spoken)</li><li>2+ years of experience in mobility services, fleet management, automotive operations, or leasing industry.</li><li>Strong customer service orientation with excellent communication skills.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Analytical mindset with a proactive approach to problem-solving and process improvement.</li><li>Familiarity with CRM systems and operational workflows is a plus.</li></ul>

Mobility Operations & Replacement Services Agent

The RMT Coordinator is an essential member as he/she will be responsible for handling client's requests for service in an efficient manner while providing excellent customer service and minimizing operating costs. Take inbound calls from drivers, answer inquiries regarding the requests for scheduled and non-scheduled technical repairs, maintenance and tyre replacement, handle complaints and resolve problems. Responsibilities: • Handle drivers’ requests for car maintenance, tires or replacement by promptly providing approvals in accordance with the manufacturer’s guidelines. • Closely monitor costs related to repair, maintenance and tires replacement to achieve maximum savings. • Secure agreed prices with the vendor to ensure the client is aware of the repair total. • Negotiation for warranty recovery in cases where a vehicle is out of the normal factory warranty date or miles. • Handle and resolve drivers’ complaints. • Log all interactions with drivers in the relevant CRM tool and ensure that all tasks are completed. • Identify and escalate situations requiring attention. • Communicate with colleagues and external partners to control direct / indirect costs.• Drive continuous improvement and engage in action planning to improve operational effectiveness.Qualifications and skills:• University degree will be considered as an asset• At least 4-5 years of experience in automotive markets• Very good command of English language, both verbal and written• Organizational skills• Be able to work in teams• Customer oriented

RMT Coordinator

The LCV Specialist will support Ayvens Greece sales teams by providing commercial vehicle industry &amp; market knowledge, advice and guidance. Moreover he / she will provide advice to clients and new business prospects at the vehicle qualification stage on vehicle specification and ancillary equipment to ensure best fit for purpose.Through this role the candidate will liaise with the van manufacturers and importers, third party suppliers / vehicle converters to ensure accuracy and competitiveness of LCV maintenance budgets. Furthermore he/she will provide operational and in-life advice and recommendations to Ayvens Greece customers, particularly in the areas of selecting the appropriate commercial vehicles, according to legislation &amp; compliance to optimize their vehicle utilization.Key Responsibilities:<ul><li>Support the sales teams on winning van / light commercial vehicle business.</li><li>Provide current LCV market and industry information to support the Bid &amp; Tender team for the top 20–25 new commercial vehicle customers and prospects.&nbsp;</li><li>Identify van fleet operators for the New Business team to target and prioritize.</li><li>Actively promote Ayvens LCV proposition and seek to increase take up of the Ayvens commercial vehicles products and services.</li><li>Attend meetings with prospects and existing customers to carry out needs assessments to recommend and advise on fit for purpose vehicles, specifications, legislation, and compliance.</li><li>Make recommendations on commercial vehicle makes and versions including 3rd party specialist suppliers of vehicle racking, lifts, cranes, refrigeration and vehicle livery.</li><li>Support colleagues in both the Implementation and Engage teams to ensure smooth transition and onboarding of CV clients</li><li>Provide input and content for CV Tender management.</li><li>Liaise with the commercial training team in order to organize relevant trainings to the sales and other teams.</li><li>Service quality: Maintain a high level of service focus, ensuring Ayvens Customer Service Style is adopted and always supported.</li><li>Achieve pre-determined customer satisfaction/loyalty objectives and adherence to relevant SLA’s.</li><li>Ensure accurate recording of all relevant information to Commercial CRM.</li><li>Keep abreast of commercial vehicle market conditions and specific industry and organizational changes &amp; developments and regularly communicate this knowledge through the relevant areas of the business.</li><li>Plan, organize and execute training &amp; awareness sessions to the commercial team and all relevant internal partners, aiming to increase product knowledge level.</li><li>Along with the product team, develop and maintain a process for regular production and analysis of key performance indicators relating to Ayvens van fleets.</li></ul>Qualifications &amp; Skills:<ul><li>University degree in Business Administration or technical education.</li><li>Minimum of 5 years’ working experience in B2B environment</li><li>Background in relevant commercial vehicles sales will be considered an asset.</li><li>The ideal individual should have robust knowledge of how sales and account management functions operate and interact with clients within complex sales and business environments.</li><li>Very good coaching and training skills.</li><li>Solid quantitative (numerical and problem solving) skills.</li><li>Basic knowledge of Finance and Cost controlling.</li><li>Strong organizational and coordination skills.</li><li>An entrepreneurial mind-set with strong self-motivation and the ability to work independently.</li><li>Able to take initiative and the confidence to take business solutions from concept stage to implementation.</li><li>Good interpersonal and communication skills.</li><li>Ability to present options and recommendations to a Board level audience.</li><li>Able to communicate persuasively across a range of different stakeholders.</li><li>Team work &amp; listening skills.</li><li>IT literacy and ability to adapt in a complex IT ecosystem.</li><li>Motivated individual with a strong track record of delivery.</li><li>Fluency in English (speaking and writing).</li></ul>

LCV Specialist

The Direct Retail Account Management Executive has a crucial as he / she is the primary point of contact between the existing customer and Ayvens. He/She provides customer support, planning and implementation expertise for the account. He/She will also have the opportunity to further develop the relationship with our clients, focus in proactive sales process that invests time into understanding the overall picture of an account and leverage the information to build influence and sales over timeResponsibilities:<ul><li>Client oriented approach - actively listen to the customers and provide them with the best possible offer/solution that suits their needs.</li><li>Proactive contact with customers in order to renew our cooperation</li><li>Focus on the result and ensure to maximize the sales renewal rate.</li><li>Exhibit high level of ownership and close monitor all the required steps to manage the overall relationship.</li><li>Act as a customers’ advocate within the organization by working to build consensus and effectively handle complaints to keep them satisfied.</li><li>Use judgement to identify, trouble-shoot and resolve day to day tasks. Get involved whenever it is needed, even in non-selling activities.</li><li>Work with speed and agility to learn everything about our clients so that we will be able to serve them better</li><li>Keep abreast of the latest developments and trends in the Fleet Management and Automotive Industry</li><li>Keen to influence and to contribute to technical development and overall improvement of our processes in own or other related business areas and of our services.</li><li>Implementation of Ayvens loyalty plan and annual plan of visits</li></ul>Required Knowledge &amp; Qualifications:&nbsp;Hard Skills:&nbsp;<ul><li>University Degree (preferably in Economics, Business or Finance).&nbsp;</li></ul><ul><li>Professional experience with a minimum of three (3) years in an equivalent level, preferably in B2B services.&nbsp;</li><li>Very Good knowledge of MS Office (Excel, PowerPoint).&nbsp;</li><li>Excellent communication skills both written and oral.&nbsp;</li><li>Adequate knowledge of Automotive industry.&nbsp;</li><li>Very good command of the English language.&nbsp;</li></ul>Soft Skills:&nbsp;<ul><li>Customer Service Mentality.&nbsp;</li><li>Effective on rapport building.&nbsp;</li><li>Challenger with strong negotiation skills.&nbsp;</li><li>Analyze conflicting situations and take action.</li></ul><ul><li>Ability to present effectively.&nbsp;</li><li>Ability to use common sense in problem solving.&nbsp;</li><li>Ability to work under pressure and take decisions quickly.&nbsp;</li></ul>

Account Management Executive

We’re looking for an Indirect Spend Procurement Specialist to join our dynamic procurement team. In this role, you’ll lead sourcing and procurement activities across key indirect categories — such as Sales &amp; Marketing, Facility Management and IT. You will be &nbsp;responsible for optimizing supplier performance, driving cost efficiencies, and ensuring that procurement strategies align with the company’s overall business objectives, reporting to Country Procurement Manager.Responsibilities:<ul><li>Lead strategic sourcing and procurement initiatives for assigned indirect categories, ensuring alignment with organizational goals and objectives.</li><li>Participate in cross-functional teams and projects to support organizational initiatives and/or drive continuous improvement in procurement practices.</li><li>Collaborate closely with internal stakeholders, including commercial, operations, finance, and supply chain teams, to align procurement strategies with business needs and customer requirements.</li><li>Analyze market trends, supplier capabilities, and conduct spend analysis using data-driven assessments to get deep insight in cost structures, identify opportunities for cost savings, value generation, and process efficiencies.</li><li>Manage and optimize suppliers’ database, build relationships that generate long-term value for both Ayvens and the supplier in alignment with the country and group procurement strategies.</li><li>Negotiate contracts, pricing agreements, and service level agreements (SLAs) with suppliers to ensure terms and conditions according to the strategic priorities of the organization.</li><li>Manage supplier contracts throughout the contract lifecycle, including drafting, reviewing, and negotiating contract terms and conditions. Monitor supplier performance against key performance indicators (KPIs) and contractual obligations, taking proactive measures to address issues and drive improvements. Support the introduction of new processes, tools and systems within the procurement team and advise internal customers on procurement methods, processes and application of guidelines</li><li>Ensure &amp; follow-up actions regarding compliance and audit</li><li>Ensure compliance with contract requirements, terms, and conditions, and enforce contractual obligations to safeguard the organization's interests.</li><li>Collaborate with legal, finance, and other relevant stakeholders to mitigate contract risks and ensure contractual compliance.</li></ul>Qualifications and skills:<ul><li>Bachelor’s degree in Business Administration, Supply Chain Management, Procurement, or related field</li><li>Minimum 3 years of experience in procurement, strategic sourcing of Indirect Spend Categories</li><li>Demonstrated expertise in supplier relationship management, contract negotiations, and procurement best practices.</li><li>Strong analytical skills with the ability to analyze data, identify trends, and make data-driven decisions.</li><li>Excellent negotiation, communication, and interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders demonstrating a customer centric mindset.</li><li>High level of integrity and ability to explicitly demonstrate a professional approach in all supplier interactions and meet highest ethical standards.</li><li>Proficiency in procurement software, ERP systems, and Microsoft Office Suite.</li><li>Excellent knowledge of English language (written and oral)</li></ul>

Indirect Spend Procurement Specialist

Accident Operations Advisor plays a key role in ensuring the efficient and compliant operation of garage workflows in line with our master agreements. This role is responsible for managing job approvals, coordinating service appointments, and maintaining high levels of customer satisfaction &amp; service quality for Ayvens clients through effective communication and operational excellence.Key Responsibilities: •&nbsp;Oversee and regulate garage workflow processes to ensure compliance with contractual agreements and service standards. •&nbsp;Act as the primary communication link between the Mobility team and service provider, ensuring alignment and timely updates on service activities. •&nbsp;Manage and approve workshop requests for vehicle maintenance and body repairs in accordance with manufacturer guidelines. •&nbsp;Coordinate and control the channeling of maintenance and body repair appointments, ensuring optimal scheduling and resource utilization. •&nbsp;Monitor and control costs related to repairs and maintenance to ensure cost-efficiency and value delivery. •&nbsp;Negotiate and secure competitive pricing with the service provider, ensuring full transparency and clear communication of total repair costs&nbsp; •&nbsp;Pursue warranty recovery opportunities, even for vehicles outside standard factory warranty periods. •&nbsp;Maintain accurate records of all driver interactions and service activities using Ayvens systems. •&nbsp;Identify and escalate complex or high-impact issues requiring further attention or intervention. • Monitor, analyze, and control key performance indicators (KPIs) to track service quality, cost efficiency, and operational effectiveness, and take corrective actions where necessary. • Contribute to continuous improvement by identifying process gaps and supporting action plans that enhance service delivery and customer satisfaction.Qualifications &amp; Skills: • University degree will be considered as an asset• Technical knowledge of automotive systems, including repair, and maintenance.• At least 5-7 years of experience in automotive markets• Body repair workshop experience will be considered as a plus • Very good command of English language, both verbal and written • Organizational skills • Be able to work in teams • Customer oriented

Accident Operations Advisor

The KYC Analyst &nbsp;is responsible for conducting the KYC Due Diligence: Initial Screening, Periodic Screening, Transaction Monitoring (TM) and Event Driven Reviews (EDRs). Responsibilities: • Assist Relationship Managers (RM) in the KYC research as part of the AML process • Serve as the main point of contact between Commercial Team and the AML Shared Service Center of the Ayvens Group (SSC). • Provide assistance/linkage between RM and SSC when required to help facilitate the CDD process • Liaise with clients to obtain necessary documents for KYC, where agreed with the RM • Provide quality check on documents provided by RM prior to being sent to the SSC • Update of the physical files in line with regulator’s and Ayvens' policy and electronic files • Provide quality check on documents provided by RM prior to being sent to the SSC Qualifications and skills: • University degree, preferably in Business Administration, Finance, Economics, or Information Systems• Minimum 2 years of relevant professional experience in banking, finance, or any similar activities • Fluency in English with both written and verbal communication• Knowledge of relevant KYC/AML/CFT regulations and best practices,• Strong analytical and research skills • Learning and Change agility • Digital literacy and tech savviness

KYC Analyst

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.The role will be responsible for managing a claim from the start through to settlement, making decisions on the extent and validity of a claim, and checking for any implied or hidden fraudulent activity. Is responsible to coordinate all relevant activities which may be required following both small- and large-scale accidents. Responsible as well, to manage effectively the communication with insurance companies and liaise with external experts such as loss adjusters and lawyers in order to timely investigate incidents and recovery of money from the party responsible for the loss. &nbsp;Responsibilities:<ul><li>Review and analyze information including coverage, liability, medical records and other documents as necessary in order to resolve claims</li><li>Analyze and determine value of claim to set case reserves adequately</li><li>Monitor and update allocation of claim reserves, every time you get more information on the progress</li><li>Analyze and evaluate relevant information essential in settling complex high-value liability and bodily injury claims</li><li>Accurately record any communication or activity relevant to the claim in the claim system notes</li><li>Assess with accuracy cases related to the matrix-fraud and take the necessary actions to limit fraudulent actions</li><li>Monitor the actions taken by the partners, according to their SLA.</li><li>Manage relationships, exchanges of information and documentation with the legal counterparty and Insurance Companies</li><li>Manage paper and electronic mail, and all other key documentation necessary for the claim file (police reports etc.) in and out</li><li>Provide support and guidelines to drivers involved in accidents</li><li>Maintain and keep updated all the data related to accidents (i.e. accident reports)</li><li>Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens' General Rules and brand identity&nbsp;</li></ul>&nbsp;Qualifications and skills:<ul><li>University degree will be considered as an asset</li><li>At least 3 years of experience in claims handling</li><li>Good understanding of the insurance market</li><li>Knowledge of the insurance / automotive markets</li><li>MS Office</li><li>Very good command of English language, both verbal and written</li><li>Organizational skills</li><li>Customer oriented</li><li>Results oriented</li><li>Interpersonal and negotiation skills</li><li>Be able to work in teams</li></ul>

Claims Handler

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Operations Advisor play a key role in ensuring the efficient and compliant operation of garage workflows in line with our master agreements. This role is responsible for managing job approvals, coordinating service appointments, and maintaining high levels of customer satisfaction for Ayvens clients through effective communication and operational excellence. The RMT acts as a key liaison between the Mobility team and service providers, ensuring seamless coordination and timely execution of maintenance and body repair services. The role is dedicated to enhancing service quality and ensuring cost efficiency, while actively driving continuous improvement across all operational processes.Key Responsibilities: •&nbsp;Oversee and regulate garage workflow processes to ensure compliance with contractual agreements and service standards. •&nbsp;Act as the primary communication link between the Mobility team and service provider, ensuring alignment and timely updates on service activities. •&nbsp;Manage and approve workshop requests for vehicle maintenance and body repairs in accordance with manufacturer guidelines. •&nbsp;Coordinate and control the channeling of maintenance and body repair appointments, ensuring optimal scheduling and resource utilization. •&nbsp;Monitor and control costs related to repairs and maintenance to ensure cost-efficiency and value delivery. •&nbsp;Negotiate and secure competitive pricing with the service provider, ensuring full transparency and clear communication of total repair costs&nbsp; •&nbsp;Pursue warranty recovery opportunities, even for vehicles outside standard factory warranty periods. •&nbsp;Maintain accurate records of all driver interactions and service activities using Ayvens systems. •&nbsp;Identify and escalate complex or high-impact issues requiring further attention or intervention. • Monitor, analyze, and control key performance indicators (KPIs) to track service quality, cost efficiency, and operational effectiveness, and take corrective actions where necessary. • Contribute to continuous improvement by identifying process gaps and supporting action plans that enhance service delivery and customer satisfaction. &nbsp;Qualifications &amp; Skills • University degree will be considered as an asset • At least 5-7 years of experience in automotive markets • Very good command of English language, both verbal and written • Organizational skills • Be able to work in teams • Customer oriented &nbsp;

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