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We are currently seeking a dedicated and detail-oriented Front Office Manager to join our Rooms Division team at Amanzoe in Porto Heli, Greece. Reporting to the Rooms Division Manager, this key leadership role is responsible for overseeing all Front Office operations, including Guest Relations, Reception, Telephone Services, Transportation, Concierge, and Activities. The successful candidate will play a vital role in ensuring that each guest’s journey is seamless, warm, and truly memorable.Responsibilities<ul><li>Lead and manage the daily operations of the Front Office department.</li><li>Ensure a consistently high level of guest service in alignment with Aman standards.</li><li>Oversee guest check-in and check-out processes, special requests, billing, and concierge services.</li><li>Collaborate with the Accounting team on auditing, reporting, commissions, and billing procedures.</li><li>Coordinate departmental planning based on occupancy forecasts and guest needs.</li><li>Supervise and mentor team members to promote performance, engagement, and development.</li><li>Handle guest feedback, complaints, and service recovery with discretion and professionalism.</li><li>Ensure smooth coordination between Front Office and other operational departments.</li><li>Maintain accurate records, reports, and procedures in Opera or Fidelio PMS.</li><li>Assist with training, evaluations, scheduling, and departmental administration.</li><li>Uphold Aman values and ensure all interactions reflect our dedication to excellence.</li></ul>Requirements<ul><li>Minimum 5–8 years of experience in the hospitality industry, with at least 2 years in a similar role.</li><li>Strong knowledge of Opera or Fidelio Property Management Systems.</li><li>Excellent communication and guest relations skills.</li><li>High level of fluency in English (spoken and written); additional languages are an asset.</li><li>Strong leadership skills with a hands-on, service-driven approach.</li><li>Exceptional organizational, interpersonal, and multitasking abilities.</li><li>Right to live and work in Greece without the need for company-supported permits.</li><li>A collaborative and value-driven mindset aligned with Aman’s service philosophy.</li></ul>BenefitsAt Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included, and at home.<ul><li>Single accommodation including monthly utility allowance (electricity and water).</li><li>Discount on F&amp;B outlets.</li><li>Discount on Aman Retail.</li><li>Meal and coffee breaks while on duty.</li><li>Provided uniform.</li><li>Employee Wellness Program including complimentary yoga, tennis, and gym classes.</li><li>Amanzoe Elite Program with discounts at local restaurants and shops.</li><li>Access to our training platforms: Typsy and eCornell.</li><li>Private health insurance.</li><li>Staff transportation via bus.</li><li>Laundry allowance.</li><li>Participation in annual staff party and family day events.</li><li>Access to on-site gym facilities.</li></ul>

Front Office Manager - Amanzoe

Job Responsibilities:<ul><li>Oversee the front office during the overnight shift,</li><li>Provide a friendly &amp; warm welcome and service to all guests,</li><li>Maintain the main lobby and front desk in a professional order,</li><li>Demonstrate exceptional guest service, being proactive in all guests’ requirements &amp; requests, with their prompt &amp; successful resolution,</li><li>When aware of guest complaints, intervenes to assist the guest with their complaint and takes measures to resolve the issue,</li><li>Ability to answer guest calls and handle them appropriately,</li><li>Respond to all guest requests in an accurate and timely manner. Interaction with guest can be in person and by phone,</li><li>Ascertain guest satisfaction, collects keys, posts late charges, and presents bill to guest,</li><li>Settle bill accurately through credit card or cash transaction,</li><li>Follow all relevant Health &amp; Safety department regulations &amp; all guest service guidelines,</li><li>Perform end of day duties and prepare reports.</li></ul>Job Requirements:<ul><li>Previous experience of 2 years in a similar position within a 5* property,</li><li>Degree in Hospitality / Tourism (desirable),</li><li>Computer literacy &amp; knowledge of Hospitality PMS software OPERA (desirable),</li><li>Fluency in English &amp; Greek is required,</li><li>The knowledge of a second language will be considered as an asset (especially if Mandarin),</li><li>Excellent personal presentation,</li><li>Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems,</li><li>Strong communication and interpersonal skills.</li><li>Teamwork spirit,</li><li>Works harmoniously and professionally with co-workers and supervisors,</li></ul>Katikies Offers:<ul><li>Competitive compensation package based on qualifications and experience,</li><li>Accommodation at fully equipped apartments,</li><li>Daily meals,</li><li>Pleasant working environment,</li><li>Supportive management,</li><li>Training and career development,</li><li>Excellent opportunities for career progression.</li></ul>Should you wish to be a member of our team, please send us your CV along with the respective job code of interest and a photo of yourself at hr@katikies.comAll applications will be treated in the strictest confidentiality.

Hotel Night Auditor - SANT.NAUD

Job Responsibilities:<ul><li>Check in guest in an efficient and friendly manner, using guest name whenever possible.</li><li>Assures that guest is assigned type of room requested and the correct rate is charged.</li><li>Arrange for luggage to be delivered to guest room</li><li>Issues correct keys to the guest.</li><li>Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li><li>Respond to all guest requests in an accurate and timely manner. Interaction with guest can be in person and by phone.</li><li>Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.</li><li>Accept reservations, changes, and cancellations on behalf of Reservations when required.</li><li>Ability to answer guest calls and handle them appropriately.</li><li>Check out guest at end of stay.</li><li>Ascertain guest satisfaction, collects keys, posts late charges, and presents bill to guest.</li><li>Settle bill accurately through credit card or cash transaction.</li><li>Maintain a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency.</li><li>Reconcile all transactions at the close of each shift.</li></ul>Job Requirements:<ul><li>Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities.</li><li>Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.</li><li>Fluency in English &amp; Greek is required.</li><li>The knowledge of a second language will be considered as an asset (Especially if Mandarin).</li><li>Strong communication and interpersonal skills.</li><li>Excellent personal presentation.</li><li>Works harmoniously and professionally with co-workers and supervisors.</li><li>Teamwork spirit.</li></ul>Katikies Offers:<ul><li>Competitive compensation package based on qualifications and experience.</li><li>Accommodation at fully equipped apartments</li><li>Daily meals</li><li>Pleasant working environment</li><li>Supportive management</li><li>Training and career development</li><li>Excellent opportunities for career progression</li></ul>Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at hr@katikies.comAll applications will be treated in the strictest confidence.

Receptionist - MYK.REC

Job Responsibilities:<ul><li>Check in guest in an efficient and friendly manner, using guest name whenever possible.</li><li>Assures that guest is assigned type of room requested and the correct rate is charged.</li><li>Arrange for luggage to be delivered to guest room</li><li>Issues correct keys to the guest.</li><li>Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li><li>Respond to all guest requests in an accurate and timely manner. Interaction with guest can be in person and by phone.</li><li>Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.</li><li>Accept reservations, changes, and cancellations on behalf of Reservations when required.</li><li>Ability to answer guest calls and handle them appropriately.</li><li>Check out guest at end of stay.</li><li>Ascertain guest satisfaction, collects keys, posts late charges, and presents bill to guest.</li><li>Settle bill accurately through credit card or cash transaction.</li><li>Maintain a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency.</li><li>Reconcile all transactions at the close of each shift.</li></ul>Job Requirements:<ul><li>Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities.</li><li>Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.</li><li>Fluency in English &amp; Greek is required.</li><li>The knowledge of a second language will be considered as an asset (Especially if Mandarin).</li><li>Strong communication and interpersonal skills.</li><li>Excellent personal presentation.</li><li>Works harmoniously and professionally with co-workers and supervisors.</li></ul>Katikies Offers:<ul><li>Competitive compensation package based on qualifications and experience.</li><li>Accommodation at fully equipped apartments</li><li>Daily meals</li><li>Pleasant working environment</li><li>Supportive management</li><li>Training and career development</li><li>Excellent opportunities for career progression</li></ul>Should you wish to be a member of our team, please send us your CV along with the respective job code and a photo of yourself at hr@katikies.comAll applications will be treated in the strictest confidentiality.

Receptionist - SANT.REC

Numo Ierapetra, Curio Collection by Hilton, is an adults-only escape that shines a fresh light on the hidden gem of southern Crete. Nestled along sun-soaked shores and framed by lush evergreen gardens, our resort blends barefoot luxury with earthy design and a vibrant atmosphere. It’s where modern style meets the laid-back charm of Ierapetra, perfect for those looking to unwind in style.Get the chance to work in the hotel that was awarded the silver in Best Hotel to Work In in 2024 at the Greek Hotel of the Year Awards.Key Responsibilities<ul><li>Welcoming and greeting guests providing a friendly, efficient and courteous service</li><li>Managing all the necessary procedures during arrival and departure of the guests</li><li>Providing information to guests in regards of the hotel facilities, events and services</li><li>Handling telephone calls, emails or personal client’s requests</li><li>Working closely with all departments and ensure guests satisfaction at all times</li><li>Effectively handling guests’ feedback, comments or complaints</li><li>Keep a high level of personal grooming standards and appearance</li></ul>Requirements<ul><li>Degree or Diploma in Hospitality/Tourism would be an advantage</li><li>Proven experience as Front Office Agent in a 5* luxury hotel</li><li>Excellent knowledge of Opera PMS</li><li>Fluency in English and in a second foreign language</li></ul>Benefits<ul><li>A salary that makes Mondays better&nbsp;– Competitive pay for your awesomeness.</li><li>Training that’s anything but boring&nbsp;– On-the-job learning and workshops to keep you sharp.</li><li>Grow while you glow&nbsp;– Opportunities for professional development at every step.</li><li>Live the destination, not just the job&nbsp;– discover new places with accommodation provided.</li><li>Daily treats&nbsp;– Enjoy delicious meals in our staff restaurant.</li><li>Access special hotel rates worldwide&nbsp;– exclusively for our team members.</li><li>Winter Work Abroad&nbsp;– explore exciting hotel career opportunities.</li></ul>But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:<ul><li>Teamwork&nbsp;– Together, we are always stronger!</li><li>Integrity&nbsp;– Do the right thing, even when no one is watching!</li><li>Respect&nbsp;– We value every voice and believe that every idea matters!</li><li>Kindness&nbsp;– A smile can change someone’s day!</li><li>Creativity&nbsp;– We approach challenges with imagination and an innovative spirit!</li></ul>Turn your passion into a career!

Front Office Agents

Numo Ierapetra, Curio Collection by Hilton, is an adults-only escape that shines a fresh light on the hidden gem of southern Crete. Nestled along sun-soaked shores and framed by lush evergreen gardens, our resort blends barefoot luxury with earthy design and a vibrant atmosphere. It’s where modern style meets the laid-back charm of Ierapetra, perfect for those looking to unwind in style.Get the chance to work in the hotel that was awarded the silver in Best Hotel to Work In in 2024 at the Greek Hotel of the Year Awards.Key Responsibilities<ul><li>Greet guests upon arrival and making them feel welcomed</li><li>Meet and exceed guests expectations by anticipating the services they might require</li><li>Be a source of information to guests and promote hotel’s services and facilities or local unique experiences</li><li>Accommodate general and unique requests</li><li>Diffuse conflict or tense situations with guests</li><li>Build a long term relationship with the clients</li><li>Excellent cooperation with other internal departments to ensure guest satisfaction</li></ul>Requirements<ul><li>Bachelor Degree in Tourism or Hospitality Management</li><li>At least 3 years of previous service in a corresponding position in 5 * star hotelsExcellent knowledge of English</li><li>Very good knowledge of German language and proven oral communication skills</li><li>Excellent computer skills</li><li>Previous service in customer service departments</li></ul>Benefits<ul><li>A salary that makes Mondays better&nbsp;– Competitive pay for your awesomeness.</li><li>Training that’s anything but boring&nbsp;– On-the-job learning and workshops to keep you sharp.</li><li>Grow while you glow&nbsp;– Opportunities for professional development at every step.</li><li>Live the destination, not just the job&nbsp;– discover new places with accommodation provided.</li><li>Daily treats&nbsp;– Enjoy delicious meals in our staff restaurant.</li><li>Access special hotel rates worldwide&nbsp;– exclusively for our team members.</li><li>Winter Work Abroad&nbsp;– explore exciting hotel career opportunities.</li></ul>But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:<ul><li>Teamwork&nbsp;– Together, we are always stronger!</li><li>Integrity&nbsp;– Do the right thing, even when no one is watching!</li><li>Respect&nbsp;– We value every voice and believe that every idea matters!</li><li>Kindness&nbsp;– A smile can change someone’s day!</li><li>Creativity&nbsp;– We approach challenges with imagination and an innovative spirit!</li></ul>Turn your passion into a career!

Guest Experience Agent

Numo Ierapetra, Curio Collection by Hilton, is an adults-only escape that shines a fresh light on the hidden gem of southern Crete. Nestled along sun-soaked shores and framed by lush evergreen gardens, our resort blends barefoot luxury with earthy design and a vibrant atmosphere. It’s where modern style meets the laid-back charm of Ierapetra, perfect for those looking to unwind in style.Get the chance to work in the hotel that was awarded the silver in Best Hotel to Work In in 2024 at the Greek Hotel of the Year Awards.Key Responsibilities<ul><li>Manage all Food &amp; Beverage daily operations</li><li>Monitor customer satisfaction and service improvement</li><li>Immediate and effective response to complaints</li><li>Responsible for scheduling,&nbsp;training and mentoring of the F&amp;B staff &nbsp;</li><li>Support inventory management by tracking stock levels, ordering supplies and ensuring operational needs are met</li><li>Ensure proper implementation of health and safety rules in the food departments</li></ul>Requirements<ul><li>Degree of Higher or Higher School of Tourism Professions, domestic or foreign</li><li>Excellent knowledge of English</li><li>Very good knowledge of a second language will be an advantage</li><li>Experience of at least 2 years in a similar position in 5 * hotels or restaurants</li><li>Very good knowledge of using computer programs (MS Office, POS)</li></ul>Benefits<ul><li>A salary that makes Mondays better&nbsp;– Competitive pay for your awesomeness.</li><li>Training that’s anything but boring&nbsp;– On-the-job learning and workshops to keep you sharp.</li><li>Grow while you glow&nbsp;– Opportunities for professional development at every step.</li><li>Live the destination, not just the job&nbsp;– discover new places with accommodation provided.</li><li>Daily treats&nbsp;– Enjoy delicious meals in our staff restaurant.</li><li>Access special hotel rates worldwide&nbsp;– exclusively for our team members.</li><li>Winter Work Abroad&nbsp;– explore exciting hotel career opportunities.</li></ul>But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:<ul><li>Teamwork&nbsp;– Together, we are always stronger!</li><li>Integrity&nbsp;– Do the right thing, even when no one is watching!</li><li>Respect&nbsp;– We value every voice and believe that every idea matters!</li><li>Kindness&nbsp;– A smile can change someone’s day!</li><li>Creativity&nbsp;– We approach challenges with imagination and an innovative spirit!</li></ul>Turn your passion into a career!

Assistant F&B Manager

Ο/Η Pastry Sous Chef υποστηρίζει τον Pastry Chef στην προετοιμασία, το μαγείρεμα και την παρουσίαση γλυκών και ζαχαροπλαστικών δημιουργιών, εξασφαλίζοντας την τήρηση των συνταγών, της ποιότητας και των προτύπων παρουσίασης του ξενοδοχείου. Στόχος της θέσης είναι η διασφάλιση υψηλών προδιαγραφών ποιότητας, η συνεχής βελτίωση των διαδικασιών και η δημιουργία μοναδικών εμπειριών γεύσης για τους επισκέπτες.&nbsp;Βασικές Αρμοδιότητες:<ul><li>Συνεργάζεται στενά με τον Pastry Chef για να αποφασίσει τα μενού ζαχαροπλαστικής για όλα τα εστιατόρια, και καθορίζει τις συνταγές, την παρουσίαση, τις ποσότητες και το κόστος ανά συνταγή</li><li>Προτείνει νέες ιδέες, δημιουργίες και διαδικασίες για τη συνεχή βελτίωση του μενού και την αναβάθμιση της γαστρονομικής εμπειρίας.</li><li>Επιτυγχάνει υψηλά επίπεδα ικανοποίησης των πελατών, διατηρώντας παράλληλα τον προϋπολογισμό στα συμφωνηθέντα επίπεδα</li><li>Τα πρότυπα που ακολουθεί πρέπει να εξασφαλίζουν την ποιότητα, την υγιεινή και ασφάλεια τροφίμων, τις οδηγίες εργασίας του ΟΣΔ</li><li>Τηρεί τις νομικές και κανονιστικές απαιτήσεις του Διεθνούς Προτύπου ISO 22000:2005 και τις αρχές HACCP, ελέγχει για την ορθή συμπλήρωση των εντύπων, τήρηση των απαιτούμενων αρχείων και τις Διαδικασίες και οδηγίες εργασίας του ΟΣΔ</li><li>Εκπαιδεύει και καθοδηγεί τα μέλη της ομάδας του, διασφαλίζοντας την ορθή προετοιμασία και παρουσίαση των γλυκών.</li><li>Παρακολουθεί την παραγωγή και την παρουσίαση ώστε να διασφαλίζει ποιότητα, ποσότητα, θερμοκρασία και εμφάνιση σύμφωνα με τα πρότυπα του ξενοδοχείου.</li><li>Διαχειρίζεται τυχόν παράπονα πελατών που σχετίζονται με τις παρασκευές της ζαχαροπλαστικής με επαγγελματισμό και άμεση ανταπόκριση.</li><li>Υποστηρίζει τον Executive Chef στην ομαλή λειτουργία της κουζίνας και εκτελεί τυχόν πρόσθετα καθήκοντα που του ανατίθενται</li></ul>&nbsp;Απαραίτητα Προσόντα:<ul><li>Πολύ καλή γνώση της Ελληνικής και Αγγλικής γλώσσας</li><li>Εμπειρία τουλάχιστον 2 έτη ως σεφ ζαχαροπλαστικής σε ξενοδοχείο 4*/5*, εστιατόριο πολυτελείας ή επιχείρηση Catering</li><li>Ικανότητα ορθής και ασφαλούς χρήσης επαγγελματικού εξοπλισμού κουζίνας.</li><li>Πτυχίο από αναγνωρισμένη σχολή ζαχαροπλαστικής</li><li>Γνώση όλων των τυποποιημένων διαδικασιών και των πολιτικών που σχετίζονται με την παρασκευή τροφίμων, την παραλαβή, την αποθήκευση και την αποχέτευση και την εξοικείωση με το πρότυπο ISO 22000 και τις αρχές HAPCC</li><li>Γνώσεις χειρισμού Η/Υ</li><li>Δημιουργικότητα, καινοτομία και πάθος για τη ζαχαροπλαστική.</li><li>Ικανότητα ομαδικής συνεργασίας και καθοδήγησης.</li><li>Οργανωτικότητα, ψυχραιμία και αποδοτικότητα υπό πίεση.</li><li>Θετική στάση, επαγγελματισμός και πελατοκεντρική αντίληψη.</li></ul>Επιπλέον πληροφορίες :&nbsp;<ul><li>Προσφέρουμε Ικανοποιητικό πακέτο αποδοχών,</li><li>6-8 μήνες απασχόληση</li><li>Eκπαίδευση σε υψηλά στάνταρ παροχής υπηρεσιών και προοπτικές εξέλιξης</li><li>Eργασία σε ένα ευχάριστο, δυναμικό και αναπτυσσόμενο επαγγελματικό περιβάλλον</li><li>Διατροφή και στέγαση (για όσους δεν είναι μόνιμοι κάτοικοι Κασσάνδρας).</li></ul>Αν είσαι ενθουσιώδης, οργανωμένος και επιθυμείς να εργαστείς σε ένα περιβάλλον που εκτιμά την προσπάθεια και την αφοσίωση, οι ενδιαφερόμενοι παρακαλούνται να στείλουν πλήρες βιογραφικό σημείωμα.

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