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Κέντρο Εξυπηρέτησης / Call Center

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Φροντίδα Ενήλικων / Παιδιών

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Αναζητούμε&nbsp;έναν Customer Service Center Agent με σκοπό την άριστη εξυπηρέτηση των πελατών τόσο των Β2Β όσο και των Β2C της Coral, Coral Innovations και θυγατρικών, σχετικά με την καταχώρηση/αλλαγή παραγγελιών, διαβίβαση ερωτημάτων τους που λαμβάνουμε είτε τηλεφωνικά είτε με mail είτε μέσω chat, στα διάφορα τμήματα που αφορούν (δρομολόγηση, πωλήσεις, πιστωτικός έλεγχος, Marketing, Loyalty, κλπ), καταχώρηση παράπονων και αποστολή τους στους αρμοδίους προκειμένου να επιλυθούν. Επίσης η εξυπηρέτηση των πωλήσεων όσο και άλλων τμημάτων (λογιστήριο, δρομολόγηση κλπ ) για&nbsp; θέματα /ερωτήσεις που μας διαβιβάζουν προς επίλυση/απάντηση.<h2>Βασικά Χαρακτηριστικά</h2><ul><li>Διαχείριση κλήσεων, emails και chat για καταχώρηση ή αλλαγή παραγγελιών της CORAL</li><li>Υποστήριξη θυγατρικών εταιρειών (Serbia, North Macedonia, Cyprus κ.ά.) σε θέματα παραγγελιών, επίλυσης προβλημάτων και δημιουργίας reports</li><li>Διαχείριση ποιοτικών/ποσοτικών παραπόνων τελικών καταναλωτών και αποστολή μηνιαίων αναφορών στα αρμόδια τμήματα</li><li>Καθημερινή κατηγοριοποίηση και παρακολούθηση των cases στο Salesforce</li><li>Έλεγχος καταχωρήσεων, συμμετοχή σε projects και UAT που σχετίζονται με πωλήσεις, λογιστήριο, δρομολόγηση κ.λπ</li><li>Τήρηση KPIs, πολιτικών και εσωτερικών διαδικασιών</li><li>Συμβολή στη βελτίωση των διαδικασιών και της αποδοτικότητας του CSC μέσω προτάσεων και ενεργής συμμετοχής στην ομάδα</li></ul>&nbsp;<h2>Απαραίτητα Προσόντα</h2><ul><li>Πτυχίο ΑΕΙ</li><li>Επιθυμητή εμπειρία σε αντίστοιχο ρόλο (Πωλήσεις ή Τμήμα Εξυπηρέτησης Πελατών)</li><li>Καλή χρήση της αγγλικής γλώσσας (γραπτά και προφορικά)</li><li>Άριστη γνώση Η/Υ και του Microsoft Office</li><li>Εμπειρία SAP/CRM θα εκτιμηθεί</li></ul>&nbsp;

Customer Service Center Agent

<h2></h2>Στην Κωτσόβολος πιστεύουμε στη μοναδικότητά σου και σε όλα όσα έχεις να προσφέρεις! Εδώ, δημιουργείς το δικό σου ρεύμα! 📈&nbsp;Τα νούμερά μας 3.000+ Άνθρωποι | 100+ Καταστήματα | 2&nbsp;Logistics&nbsp;Centers – 77.000&nbsp;τ.μ. | 2 Τηλεφωνικά Κέντρα | 2 Σύγχρονα Εκπαιδευτικά Κέντρα |&nbsp;Kapaskill - Ζωντανό Οικοσύστημα Μάθησης&nbsp;| 75.000+ ώρες εκπαίδευσης τον χρόνο |&nbsp; 400+ ειδικότητες &amp; 49 Business Units 🎯Ο στόχος μας Καλύτερη ζωή για Όλους, Παντού!&nbsp;💼&nbsp;Πως θα είναι η καθημερινότητά σου &nbsp;Προσφέρεις καθημερινά την καλύτερη δυνατή εμπειρία στον πελάτη! Διαχειρίζεσαι τις ανάγκες των πελατών που προκύπτουν από όλα τα κανάλια πωλήσεων, παρέχοντας ολοκληρωμένες λύσεις και υπηρεσίες. Ως μέλος της ομάδας, φροντίζεις για την έγκαιρη και αποτελεσματική καθοδήγηση των πελατών, συμβάλλοντας στην επίτευξη των στόχων του τηλεφωνικού κέντρου.&nbsp;&nbsp;🚀&nbsp;Έλα στην ομάδα μας, εάν έχεις&nbsp;&nbsp;<ul><li>Ταλέντο στην επικοινωνία &nbsp;</li><li>Πάθος για την τεχνολογία&nbsp;</li><li>Διάθεση για συνεργασία&nbsp;</li><li>Ευχέρεια στην αγγλική γλώσσα &nbsp;</li><li>Άνεση στη χρήση Η/Υ&nbsp;</li><li>Ευελιξία εργασίας σε βάρδιες&nbsp;</li></ul>&nbsp;💎Εδώ θα βρεις&nbsp;<ul><li>Συνεχή εκπαίδευση σε νέες τεχνολογίες&nbsp;</li><li>Σημαντικές ευκαιρίες εξέλιξης και ανάπτυξης&nbsp;</li><li>Δυναμικό σχήμα bonus βάσει επίτευξης στόχων &nbsp;</li><li>Ομαδική ασφάλιση &nbsp;</li><li>Εκπτώσεις στα προϊόντα της εταιρείας μας&nbsp;</li><li>Δράσεις wellbeing&nbsp;</li></ul>&nbsp;⭐ Join&nbsp;#teamKotsovolos&nbsp;και βρες ένα περιβάλλον που προωθεί τις νέες τεχνολογίες, αγαπά να εξελίσσεται, αγκαλιάζει τη διαφορετικότητα και βρίσκεται δίπλα στην κοινωνία!&nbsp;

Customer Care Representative

The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.Description<ul><li>Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email</li><li>Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)</li><li>Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices</li><li>Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes</li><li>Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies</li><li>Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)</li><li>Contribute to maintaining forms and legends documents</li><li>Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals</li></ul>Candiate Profile:<ul><li>Associates Degree in related field from a four-year college or university with 3-5 years of experience preferred.</li><li>Strong attention to detail.</li><li>Self-starter, sense of urgency and works well under pressure.</li><li>Demonstrated ability to multi-task and meet timelines o deliverables.</li><li>Proficient in Microsoft Office.</li><li>Strong communication skills, both written and verbal.</li></ul>

Quality Analyst - French (C1) and English (C1)

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.DescriptionEssential Functions - Duties and Responsibilities• Lead, develop, and motivate the team(s) to achieve specific business targets and meetassigned performance targets weekly/monthly/quarterly, ensuring high customersatisfaction• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all requiredcustomer success motions and ensure data recorded in the CRM is accurate and up to date• Act as an enabler to remove both internal and external roadblocks and help team toresolve challenges in support of sales opportunities• Monitor and drive team call time and productivity and conduct weekly performancereviews and weekly coaching sessions with all team members• Analyze data, performance, and customer experience trends to develop and implementstrategic sales plays and best practice for client/specific territories• Stay current on developments in client products/services and within the market andensure the team is informed on the latest trends and market direction• Act as a point of escalation for the client and respond in a timely manner to any issues• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed<ul><li>Effective client management having a clear view on account and how to maximize</li></ul>revenue as well as effectively communicating quarterly objectives to client• Work closely with client contact on reporting and forecasting• Ensure team alignment to achieve operating plan targets, sales targets, and clientperformance targets (CPTs)• Work with internal functional resources and external partners to develop an effectivecoaching and training platform, targeted around customer success and revenue retentionmotions and skills, ensuring on-going development of the team• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)• Ensure high level of professionalism during all interactions with team and client• Effectively partner and build strong business relationships with both internal and externalstakeholders to ensure customer expectations are met• Collaborate with cross-functional teams and management to optimize sales processes,systems and achieve a superior customer experience• Lead team to effectively influence buying/renewal process to achieve greater clientsatisfactionQualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• Consistent track record of success with a passion for exceptional customer experience anddriving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditionsof uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanorPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferred

Team Leader - Polish (C1) + English (C1)

Your Mission: to support new business growth and position Greece as a premier delivery location.As part of the Global Sales &amp; Solutions ecosystem, you will be at the forefront of opportunity management, collaborating cross-functionally to attract, develop, and win new clients. You'll support the end-to-end business development lifecycle, ensuring the Athens Hub is wellrepresented, competitive, and aligned with client needs and global standards.Key Responsibilities:<ul><li>Network with Sales/GAMs/GOMs to promote Greece and Athens as a delivery location</li><li>Track global &amp; local sales pipelines (follow up)</li><li>Collaborate with Global Sales, Solutions, and Delivery teams to align on pricing assumptions and other particularities of opportunities for new business</li><li>Work with cross-functional stakeholders (Legal, Ops, Talent Acquisition, Facilities, PMO, etc.) to facilitate the local response to RFPs/RFIs</li><li>Price local delivery components to create competitive commercial proposals</li><li>Plan and coordinate client and stakeholder visits that showcase our location value proposition</li><li>Deliver high-impact presentations to executive audiences internally and externally, to present Athens’ DNA &amp; competitive advantages</li><li>Monitor new business Revenue and Gross Margin vs budget</li></ul>What You Bring (minimum Requirements):<ul><li>Excellent presentation and communication skills in English.</li><li>Proficiency in tools like Excel and PowerPoint</li><li>Strong analytical and commercial acumen to manage n pricing, budgeting, and RFP responses</li></ul>What You Bring (desirable Requirements):<ul><li>Experience in Salesforce</li><li>Experience in Business Development, Sales Support, Pre-Sales or Commercial Operations</li><li>Experience in a matrix organization with cross-functional teams</li></ul>

Business Development Associate Manager

Join Us as a Dynamic Team Leader with German in Athens!Are you ready to elevate your career with an exciting role in a stunning location? Step into the world of Concentrix Greece and transform your potential into reality!🌟 Why Choose Us? 🌟<ul><li>Stable Future: Secure your career with an&nbsp;indefinite contract&nbsp;and enjoy the stability of 14 salaries per year.</li><li>Financial Growth: Benefit from our&nbsp;competitive remuneration package&nbsp;and&nbsp;monthly performance bonuses.</li><li>Everyday Benefits: Relish daily&nbsp;meal vouchers&nbsp;with Up Hellas Mastercard.</li><li>Comprehensive Health Coverage: Enjoy&nbsp;private health insurance&nbsp;and&nbsp;dental care.</li><li>Global Career Pathways: Explore international career prospects with our&nbsp;Concentrix International Mobility program.</li><li>Vibrant Community: Engage in exciting&nbsp;employee events&nbsp;and immerse yourself in our lively culture.</li><li>Wellness Focus: Access a&nbsp;free gym, partake in wellness activities, and unwind at our&nbsp;rooftop cinema&nbsp;with breathtaking Acropolis views.</li><li>Gourmet Breaks: Savor delicious meals at our&nbsp;state-of-the-art corporate cafeteria.</li></ul>📍 Located in the heart of Athens, this role offers you the chance to work in one of the most beautiful cities in the world.🕒 Working Hours: This position involves rotational shifts between 11 am - 10 pm, Monday through Friday, providing flexibility and work-life balance.📣 Your Role and Impact 📣<ul><li>Lead with Excellence: Oversee and inspire a team of call center associates, driving them towards exceptional performance.</li><li>Coaching and Development: Implement coaching strategies to boost team productivity and morale.</li><li>Performance Management: Develop action plans and ensure service quality meets our high standards.</li><li>Communication: Maintain clear, open channels for team and client interactions.</li><li>Continuous Improvement: Stay ahead with regular training and keep the team informed with effective meetings.</li><li>Advocate for Team Values: Uphold the Concentrix spirit and champion your team’s success.</li></ul>✨ Who We're Looking For ✨<ul><li>Leadership Experience: Previous roles as a Team Leader, Trainer, or Quality Evaluator.</li><li>Industry Expertise: Strong background in BPO or contact centers.</li><li>Driven and Motivated: Passionate about developing and coaching teams to surpass targets.</li><li>Resilient Under Pressure: Capable of managing multiple tasks and delivering results under tight deadlines.</li><li>Sales Savvy: Experience in sales is a plus.</li><li>Bilingual Proficiency: Fluent in German and English (C1/C2 proficiency).</li></ul>Ready to make a difference? Apply now and become a part of our dynamic team of #GameChangers in Athens, where your career meets adventure!Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

Team Leader with German - On-site Athens

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.DescriptionEssential Functions/Core Responsibilities&nbsp;<ul><li>Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction</li><li>Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date</li><li>Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities</li><li>Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members</li><li>Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories</li><li>Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction</li><li>Act as a point of escalation for the client and respond in a timely manner to any issues</li><li>Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed</li><li>Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client</li><li>Work closely with client contact on reporting and forecasting</li><li>Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs)</li><li>Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team</li><li>Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)</li><li>Ensure high level of professionalism during all interactions with team and client</li><li>Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met</li><li>Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience</li><li>Lead team to effectively influence buying/renewal process to achieve greater client satisfaction</li></ul>&nbsp;&nbsp;&nbsp;QualificationsRequired Qualifications• Minimum 3 years of proven work experience in a sales leadership role (or similar)• Consistent track record of success with a passion for exceptional customer experience and driving team results• Must be well-versed in High Performance Selling methodologies• Results-driven, analytically proficient, strategically minded with an operational outlook• Excellent people management, leadership, and coaching skills• Strong record of developing and retaining high potential employees• Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment• Excellent listening and problem-solving skills• Excellent verbal and written communication skills, both internally and externally• Ability to maximize revenue through best practices• Highly organized with the ability to handle multiple priorities• Strong knowledge of Microsoft Office programs• Demonstrated ability to prioritize and multi-task in a time-sensitive environment• Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences• Execute high level of independent judgement and critical thinking• Professional and polished demeanorPreferred Qualifications• Bachelor’s degree• Experience working with Salesforce.com or similar CRM preferred

Team Leader - Czech (C1) + English (C1)

Quality Analyst - Czech (C1) and English (C1)

Quality Analyst - Spanish (C1) and English (C1)

Join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and put your German-language sales skills to use in the top professional networking and B2B platform industry.No two days will be the same as you deliver valuable and memorable experiences to a wide range of customers representing some of the world’s leading brands.&nbsp;Key Responsibilities:<ul><li>Manage high-volume of inbound and outbound B2B sales activities, engaging regularly with clients across all stages of the sales funnel.</li><li>Engaging clients regularly on video meetings, via phone, email and social media outreach.</li><li>Identify and engage with alternative decision-makers or points of contact, using tools such as Sales Navigator and other lead generation methods.</li><li>Actively manage and maintain a healthy sales pipeline, driving prospects through each stage of the funnel.</li><li>Qualify leads and transition them seamlessly to the onboarding team to continue the customer journey and buying process.</li><li>Track and report on daily, monthly, and quarterly performance metrics to support sales targets.</li><li>Adhere to defined response-time SLAs and follow the required sales cadences at all times.</li></ul>&nbsp;Requirements:<ul><li>Fluent in English and Dutch (spoken and written).</li><li>Solid knowledge of business development and qualification methodologies, experience in lead generation would be beneficial.</li><li>Minimum of 1.5 years of sales experience, ideally within the tech or digital advertising space.</li><li>Strong organizational and time-management skills, with the ability to work independently.</li><li>Comfortably operating in a fast-paced, constantly evolving IT Sales environment.</li><li>Experience with Salesforce or a similar CRM tool.</li><li>Digital advertising knowledge would be considered as an advantage.</li></ul>&nbsp;What we offer:<ul><li>Full Relocation Support – including flights, accommodation, and transportation</li><li>Indefinite contract</li><li>Competitive remuneration – 14 salaries per year</li><li>Monthly performance-based bonus</li><li>Daily meal voucher (Up Hellas Mastercard)</li><li>Private health &amp; dental insurance</li><li>International career opportunities through our Mobility Program</li><li>A dynamic, supportive work environment with growth potential</li><li>Employee events &amp; team-building activities</li><li>Free gym access, wellness activities, and a rooftop cinema with Acropolis views</li><li>On-site restaurant to enjoy lunch breaks with colleagues</li></ul>&nbsp;You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.&nbsp;Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.&nbsp;&nbsp;

Lead Generation Specialist with Dutch

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