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Run daily activities, reporting and operations of the Front Desk (such as check-in, credit limit, check-out, etc.). With experience in a high-quality luxury boutique hotel/resort guest service, the Agent, Front Office will offer the highest level of customer service. Agent, Front Office supports all property operations, ensuring that the highest levels of hospitality and service are provided. Agent, Front Office manages the flow of questions and directs guests within the lobby, as well as support the tracking and resolution of service issues.Key Duties and Responsibilities<ul><li>Encourage and build mutual trust, respect, and cooperation among team members.</li><li>Demonstrate appropriate behaviors.</li><li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li><li>Provide information to supervisors, co-workers, by telephone, in written form, e-mail, or in person.</li><li>Provide services for customer satisfaction and retention.</li><li>Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manager, or otherwise negotiating with others.</li><li>Provide immediate assistance to guests.</li><li>Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li><li>Record guest issues in the guest response tracking system.</li><li>Always follow LQA Standards related to FD operations.</li><li>Respect and maintain Forbes Standards.</li><li>Focus on guest satisfaction and focus on continuous improvement.</li><li>Analyse information and evaluate results in order to choose the best solution and solve problems.</li><li>Support day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Participate and contribute to the discussion of the work that affects Front Desk department, discuss the ways of service improvement.</li><li>Support implementation of the upselling program, communicating and ensuring process.</li><li>Proceed with check-ins and check-outs.</li><li>Ensure that passports data collected at the check-in and guest registration is done.</li><li>Ensure due outs are done in a timely manner.</li><li>Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies.</li><li>Provide necessary reports to Finance department when needed.</li><li>Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manager or Director of Rooms.</li><li>Ensure compliance with all policies, standards and procedures.</li><li>Maximum room occupancy and yield is ensured in line with the standards policy on rates.</li><li>Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences.</li><li>Close communication is maintained with the housekeeping department on check-outs, room moves, forecast occupancies.</li><li>All charges are correctly entered onto the guest’s folio and that this is always kept up to date.</li><li>The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report.</li><li>To be very meticulous in completing the daily checklist and check that it has been done during shift handover.</li><li>To assist with any other duties as required by the Director or another member of the management team.</li></ul>&nbsp;Education or Certification<ul><li>&nbsp;</li><li>Bachelor's degree</li><li>Minimum two years working in a luxury, or boutique hotel in Front Office department</li><li>Must be proficient in hospitality guest services and team development</li><li>Previous guest service and reservations experience preferred.</li><li>Excellent written and oral communication skills required, must be fluent in verbal and written English</li><li>Excellent computer and typing skills are required. Microsoft Office proficiency and Opera.</li><li>Excellent listening and comprehension skills required.</li></ul>&nbsp;This position is for the summer season of 2025.&nbsp;Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Front Office Agent (11571) / Υποδοχή

Wavemaker Hospitality, the leading hotel company in Cyprus and Greece, is expanding its operations. We are looking for an experienced and talented individual to join our team as a&nbsp;Night Auditor&nbsp;for the summer season of 2025 at the Atlantica Imperial 5* in Rhodes island.As a Night Auditor, you will play a critical role in ensuring our hotel's smooth and efficient operation during the overnight hours. Your responsibilities encompass a range of financial, operational, and guest service duties:Responsibilities<ul><li>Conduct accurate and detailed audits of daily financial transactions, including room charges, adjustments, and revenue postings.</li><li>Reconcile and balance all hotel accounts, ensuring precision and adherence to accounting standards.</li><li>Facilitate guest check-ins and check-outs during the night shift, providing a seamless and welcoming experience.</li><li>Collaborate with other departments to meet specific guest requests and preferences.</li><li>Generate and distribute nightly reports to the management team, summarizing key financial and operational metrics.</li><li>Maintain accurate and up-to-date records of all transactions and activities during the night shift.</li><li>Proficiently navigate and utilize hotel management systems, point-of-sale systems, and related software.</li><li>Demonstrate flexibility in handling unexpected situations and adapting to changing circumstances.</li><li>Ensure compliance with internal audit procedures and external regulations governing the hotel industry.</li><li>Address guest concerns or issues promptly and professionally, seeking effective resolutions.</li></ul>Requirements<ul><li>Minimum of 3 years of experience in a night audit, accounting, or related role within the hospitality industry.</li><li>Familiarity with hotel operations, financial transactions, and night shift responsibilities.</li><li>Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other stakeholders.</li><li>Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions</li><li>Knowledge of hospitality industry best practices, including customer service and guest experience.</li><li>Proficient in English, additional languages a plus.</li><li>Strong computer skills, including proficiency in MS Office and experience with hotel management systems.</li></ul>Benefits<ul><li>Competitive salary and other benefits (as per local legislation)</li><li>Advanced opportunities for professional growth</li><li>Accommodation (if necessary) and board</li><li>Participation in educational programs</li><li>Diverse and multicultural environments</li><li>Professional skills development</li></ul>&nbsp;

Night Auditor

The Housekeeping Manager will ensure that the highest level of cleanliness and maintenance is achieved while supporting the company's philosophy of Greek hospitality.Responsibilities<ul><li>Manage the overall housekeeping and laundry operations, including managing a team of housekeepers and ensuring that they are providing exceptional service to guests</li><li>Supervise the operation of linen, uniform, supply and storage rooms.&nbsp;</li><li>Develop and maintain effective working relationships with other departments to ensure seamless communication and cooperation across all aspects of operations</li><li>Inspect and approve all supply requisitions for the housekeeping department, and maintain par stock, inventory control, and cost-control procedures for all materials.</li><li>Establish and maintain standard operating procedures (SOP) for cleaning and initiate new procedures to increase the efficiency of labor and product use.</li><li>Ensure that all equipment and machinery, including guest room appliances, are in good working order through regular inspections and maintenance</li><li>Train, mentor, and support the housekeeping staff to ensure that they have the tools and knowledge they need to provide excellent service to guests</li></ul>Requirements<ul><li>At least 5 years of housekeeping management experience in a luxury hospitality environment</li><li>Excellent communication skills, with the ability to interact effectively with guests and staff at all levels of the organization</li><li>Good organizational and time management skills, with the ability to prioritize tasks effectively</li><li>Strong attention to detail, with a thorough understanding of housekeeping and laundry operations</li><li>Ability to multitask in a fast-paced and dynamic environment</li><li>Proficient in MS Office and other relevant computer programs. Knowledge of the Protel PMS will be considered as an asset&nbsp;</li></ul>Benefits<ul><li>Competitive salary and other benefits (as per local legislation)</li><li>Advanced opportunities for professional growth</li><li>Accommodation (if necessary) and board</li><li>Participation in educational programs</li><li>Diverse and multicultural environments</li><li>Professional skills development</li></ul>

Housekeeping Manager

We are looking for an experienced and talented individual to join the award-winning Atlantica Kalliston 5* in&nbsp;Chania, Crete&nbsp;Island&nbsp;as an&nbsp;Assistant Housekeeping Manager&nbsp;for the season 2025.The&nbsp;Assistant Housekeeping Manager&nbsp;will ensure the highest level of cleanliness and maintenance while also supporting the company's philosophy of Greek hospitality.Responsibilities<ul><li>Supervise the operation of linen, uniform, supply and storage rooms.&nbsp;</li><li>Develop and maintain effective working relationships with other departments to ensure seamless communication and cooperation across all aspects of operations</li><li>Inspect and approve all supply requisitions for the housekeeping department, and maintain par stock, inventory control, and cost-control procedures for all materials.</li><li>Establish and maintain standard operating procedures (SOP) for cleaning and initiate new procedures to increase the efficiency of labor and product use.</li><li>Ensure that all equipment and machinery, including guest room appliances, are in good working order through regular inspections and maintenance</li><li>Train, mentor, and support the housekeeping staff to ensure that they have the tools and knowledge they need to provide excellent service to guests</li></ul>Requirements<ul><li>At least 3 years of housekeeping management experience in a luxury hospitality environment</li><li>Excellent communication skills, with the ability to interact effectively with guests and staff at all levels of the organization</li><li>Good organizational and time management skills, with the ability to prioritize tasks effectively</li><li>Strong attention to detail, with a thorough understanding of housekeeping and laundry operations</li><li>Ability to multitask in a fast-paced and dynamic environment</li><li>Proficient in MS Office and other relevant computer programs. Knowledge of the Protel PMS will be considered as an asset&nbsp;</li></ul>Benefits<ul><li>Competitive salary and other benefits (as per local legislation)</li><li>Advanced opportunities for professional growth</li><li>Accommodation (if necessary) and board</li><li>Participation in educational programs</li><li>Diverse and multicultural environments</li><li>Professional skills development</li></ul>

Assistant Ηousekeeping Manager

We are looking for an experienced and talented individual as a&nbsp;Reservations Manager&nbsp;to join the awarded-winning 5* Atlantica Dreams Resort team in&nbsp;Rhodes&nbsp;island for the season 2025.The Reservations Manager is responsible for overseeing all aspects of the hotel’s reservation operations, ensuring the efficient and effective handling of bookings while maintaining the highest customer service standards. This position requires an individual who can manage room availability, pricing, and reservations systems while also working closely with other departments to optimize revenue and guest satisfaction.Responsibilities<ul><li>Ensure all reservations are accurately recorded in the property management system (PMS) and reflect current availability.</li><li>Monitor booking patterns and trends, and adjust pricing or availability strategies to optimize occupancy and revenue.</li><li>Oversee the daily operations of the reservations department, ensuring the timely and accurate processing of all bookings.</li><li>Supervise the team in handling reservation requests, cancellations, modifications, and special requests following hotel policies and procedures</li><li>Work closely with other departments to ensure seamless coordination in handling reservations.</li><li>Address and resolve any concerns or complaints promptly and effectively.</li><li>Respond to guest inquiries, requests, and concerns professionally and courteously.</li><li>Maintain clear and open communication with other hotel departments to ensure seamless guest experiences.</li><li>Communicate effectively with the Front Office, Housekeeping, Sales, and Revenue teams to ensure smooth operations and accurate information flow regarding reservations and room availability.</li><li>Ensure compliance with all company policies and procedures, including health and safety regulations, data protection, and security procedures.</li></ul>Requirements<ul><li>Bachelor's degree in hospitality or business administration, or related field.</li><li>Previous experience of at least 3 years in a supervisory or managerial role in a 4- or 5-star hotel.</li><li>Excellent communication and interpersonal skills, with the ability to interact effectively with guests and staff.</li><li>Strong organizational, time-management skills, problem-solving and decision-making skills, with the ability to handle complex and/or escalated guest issues and find creative solutions</li><li>Strong understanding of hotel operations, revenue management, and reservations systems.</li><li>Fluent in English; additional languages a plus.</li><li>Familiarity with hotel reservation systems.</li></ul>Benefits<ul><li>Competitive salary and other benefits (as per local legislation)</li><li>Advanced opportunities for professional growth</li><li>Accommodation (if necessary) and board</li><li>Participation in educational programs</li><li>Diverse and multicultural environments</li><li>Professional skills development</li></ul>

Reservations Manager

Wavemaker Hospitality, the leading hotel company in Cyprus and Greece, is expanding its operations. We seek an experienced and talented individual as an&nbsp;Assistant&nbsp;F&amp;B Manager&nbsp;to join the award-winning Atlantica Beach Resort in&nbsp;Kos island&nbsp;for the 2025 season.As the Assistant Food and Beverage Manager, you will work closely with the Food &amp; Beverage Manager and contribute to the overall success of our establishment by assuming a range of responsibilities that span managerial and operational domains while also supporting light duties as a&nbsp;Cost Controller.Responsibilities<ul><li>Assist in the day-to-day management of food and beverage operations, ensuring smooth and efficient service delivery.</li><li>Oversee the implementation of operational procedures, including inventory management, order processing, and quality control.</li><li>Contribute to maintaining high standards of customer service, addressing customer inquiries and concerns in a professional and timely manner.</li><li>Contribute to the maintenance of a high level of cleanliness and hygiene in both the kitchen and dining areas.</li><li>Collaborate with the Food and Beverage Manager on financial analysis and reporting related to F&amp;B operations.</li><li>Stay abreast of industry trends and customer preferences to keep our offerings fresh and exciting.</li><li>Lead by example, setting the standard for impeccable service. Work closely with the front-of-house team to create a seamless and memorable dining experience for our guests.</li><li>Lead the menu costings in cooperation with the F&amp;B manager and the Executive Chef.</li><li>Conducting regular stock takes to ensure inventory accuracy and control.</li><li>Assisting with Food &amp; Beverage (F&amp;B) results analysis to monitor costs and profitability.</li><li>Supporting the setup and maintenance of the Point of Sale (POS) system, ensuring accurate configuration and reporting.</li></ul>Requirements<ul><li>Bachelor's degree in hospitality management or related field</li><li>3 years of experience as an F&amp;B Assistant or similar role</li><li>Extensive knowledge of food and beverage service, including industry trends and best practices</li><li>Strong leadership, communication, and interpersonal skills</li><li>Ability to work under pressure and handle multiple tasks simultaneously</li><li>Excellent organizational and time management skills, with the ability to prioritize tasks effectively</li><li>Proficient in English with an excellent command of the language</li><li>Proficient knowledge of MS Office</li></ul>Benefits<ul><li>Competitive salary and other benefits (as per local legislation)</li><li>Advanced opportunities for professional growth</li><li>Accommodation (if necessary) and board</li><li>Participation in educational programs</li><li>Diverse and multicultural environments</li><li>Professional skills development</li></ul>

Assistant F&B Manager

Seeking to offer our guests the experience of the famed Greek hospitality, at&nbsp;Doryssa Hotels &amp; Resorts&nbsp;we have identified that a huge part of that experience has to do with our people.For this reason, we consider our personnel our most valuable asset. We invest in the people of our teams and cultivate fruitful working relations that, in some cases, count as many as three decades, something which we consider a huge success. As we continue to grow, we are constantly on the lookout for hospitality professionals who are motivated and inspired to contribute in turning people’s holiday dreams into holiday realities.Join our team! If you are passionate about hospitality and have a genuine interest in making guests’ vacation time an unforgettable one, then we will be thrilled to hear from you.Job description&nbsp;As a&nbsp;Guest Relations Agent&nbsp;your responsibilities include:<ul><li>Providing guests with a memorable experience</li><li>Handling guest interactions and special requests with the highest level of customer service and in a timely manner</li><li>Building a rapport with guests and colleagues</li><li>Providing information about the hotel facilities programs and services</li><li>Providing personalized customer service</li><li>Addressing and escalating customer complaints</li></ul>To be successful, we are looking for the following:<ul><li>Experience in a lifestyle brand</li><li>Work well in a team</li><li>Excellent communication skills</li><li>Fluent in English and Greek</li><li>Experience with PMS system</li><li>Knows how to leave lasting impressions</li><li>Passionate about hospitality with an energetic and polite personality</li></ul>&nbsp;We offer a seasonal contract in a pleasant working environment, accommodation and meals, as well as a competitive salary package.

Guest Relations Agent

As a&nbsp;Front Office Agent&nbsp;your responsibilities include:<ul><li>Assisting guests with check in and check out process</li><li>Handling guest interactions and special requests with the highest level of customer service and in a timely manner</li><li>Maintaining a balanced bank</li><li>Making reservations changes and cancellations on behalf of the reservations team</li><li>Answering guest calls and handle</li><li>Providing personalized customer service</li><li>Problem Resolution</li></ul>To be successful, we are looking for the following:<ul><li>Experience in a lifestyle brand</li><li>Work well in a team</li><li>Excellent communication skills</li><li>Fluent in English and Greek</li><li>Experience with PMS system</li><li>Knows how to leave lasting impressions</li><li>Passionate about hospitality with an energetic and polite personality</li></ul>&nbsp;We offer a seasonal contract in a pleasant working environment, accommodation and meals, as well as a competitive salary package.&nbsp;Get in touch! Send your CV:hr@doryssa.gr

Front Office Agent

As a&nbsp;Lifeguard&nbsp;your responsibilities include:<ul><li>Supervising swimmers</li><li>Maintaining hygienic condition of pools</li><li>Spotting hazards and preventing accidents</li><li>Building a rapport with guests and colleagues</li><li>Providing personalized customer service</li><li>Addressing and escalating customer complaints</li><li>First aid including CPR</li></ul>To be successful, we are looking for the following:<ul><li>Experience in a lifestyle brand</li><li>Lifeguard certification as per local legislation</li><li>Work well in a team</li><li>Awareness of health and safety procedures</li><li>Fluent in English and Greek</li><li>Good physical fitness</li><li>Alertness and a sense of responsibility</li></ul>&nbsp;We offer a seasonal contract in a pleasant working environment, accommodation and meals, as well as a competitive salary package.&nbsp;Get in touch! Send your CV:hr@doryssa.grApply now

Lifeguard

Το ξενοδοχείο 5* Doryssa Seaside Resort στο Πυθαγόρειο Σάμου επιθυμεί να προσλάβει για τη νέα σεζόν Γ΄ΜΑΓΕΙΡΑ ΚΕΝΤΡΙΚΗΣ ΚΟΥΖΙΝΑΣΣΤΟΧΟΣ ΘΕΣΗΣ :<ul><li>Τήρηση και Διασφάλιση των εσωτερικών διαδικασιών λειτουργίας της εταιρίας.</li><li>Συμβολή στην Επίτευξη Στόχων (έλεγχο του κόστους λειτουργίας του τμήματος του).</li><li>Συμβολή στη διαμόρφωση λειτουργικής και αποτελεσματικής ομάδας με πνεύμα συνεργασίας.</li><li>Διασφάλιση της ορθής κατάστασης των μηχανημάτων και του εξοπλισμού του τμήματος του.</li></ul>ΚΑΘΗΚΟΝΤΑ :<ul><li>Τηρεί το πλάνο εργασίας και το ωράριο.</li><li>Εκτελεί τις εντολές, οδηγίες των προϊστάμενών του.</li><li>Μεταφέρει καθημερινά φρέσκα – κατεψυγμένα &amp; αναλώσιμα είδη.</li><li>Φροντίζει για τη σωστή επεξεργασία των φρέσκων προϊόντων.</li><li>Βοηθάει στην προετοιμασία εδεσμάτων</li><li>Διατηρεί την καθαριότητα στους χώρους εργασίας του.</li><li>Προσέχει την στολή του &amp; φοράει πάντα την κονκάρδα του.</li><li>Λειτουργεί με επαγγελματισμό &amp; συνέπεια διατηρώντας πάντα την ομαλή λειτουργία του πόστου του.</li><li>Φυλάει τα σκεύη σε προκαθορισμένους χώρους και φροντίζει για την καθαριότητά τους.</li><li>Οποιεσδήποτε αμφιβολίες για την εργασία του τις συζητάει με τον Α΄&amp; Β΄ Μάγειρα.</li><li>Οτιδήποτε ελλείψεις, βλάβες υποπέσουν στην αντίληψή του τις αναφέρει στον Α΄&amp; Β΄ Μάγειρα.</li><li>Προσέχει της παραλαβές από την κεντρική αποθήκη &amp; είναι υποχρεωμένος στην σωστή τοποθέτηση των προϊόντων στις αποθήκες.</li></ul>ΑΠΑΙΤΟΥΜΕΝΑ ΠΡΟΣΟΝΤΑ :<ul><li>Εμπειρία σε παρόμοια θέση.</li><li>Ικανότητα επικοινωνίας και συνεργασίας με όλα τα τμήματα του ξενοδοχείου και με συνεργάτες( ανάπτυξη ομαδικής εργασίας).</li><li>Δυναμική και ευχάριστη προσωπικότητα.</li><li>Γρήγοροι ρυθμοί εργασίας.</li></ul>ΠΡΟΑΙΡΕΤΙΚΑ ΠΡΟΣΟΝΤΑ :Χρήση Μηχανημάτων.Apply now

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front office agent (11571) / υποδοχή

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Wavemaker Hospitality

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Wavemaker Hospitality

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Wavemaker Hospitality

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Wavemaker Hospitality

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Wavemaker Hospitality

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Doryssa Hotels & Resorts

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Doryssa Hotels & Resorts

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Doryssa Hotels & Resorts

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