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Κατασκευαστικός Κλάδος / Τεχνικά Επαγγέλματα

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Marketing

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Today

Seasonal

Aoristou

Internship

Orismenou

FullTime

OnSite

Reservation Processing: Handle reservations across various channels, maintaining accurate records in the Opera Property Management SystemRate and Package Knowledge: Possess thorough understanding of room types, rates, and packages to support the commercial strategy set by revenue managementCommunication and CRM Management: Manage daily communications, maintain files, and create quotations and confirmations using CRM systemsFront Desk Liaison: Coordinate with front desk staff to relay reservation details and manage cancellations or modificationsRate Monitoring and Forecasting: Conduct daily rate checks, monitor room availability, and assist in forecasting room revenue and occupancyCustomer Service Excellence: Provide exceptional customer service, including local recommendations and guidance, while adhering to operational standardsWhat will you bring?Previous experience in reservations or front office, ideally within the Tourism/Hospitality or Luxury industryFluency in French&nbsp;and EnglishA degree or diploma in Tourism or Hospitality is beneficialFamiliarity with Hospitality Software (Opera, Fidelio, Protel, Ermis, etc.) is advantageousExcellent verbal and written communication abilities, particularly in customer-facing scenariosFlexible and adaptableWhat we offerTeamBecoming a member of an organization that cares about its people, the environment, and the local communities.Grow&nbsp;Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement.CareCompetitive remuneration package.Private health insuranceFlexible working model

Rooms Reservation Agent

SeaCrete Hotels operate in Chania since 1990 in the area of Apokoronas.SeaCrete Hotels is a fast growing business entity, currently operating with 3 hotels, targeting All inclusive, Beach, Family, 5 stars' vacations.Currently SeaCrete Hotels are looking to hire a successful Assistant Operations Manager.As an Assistant Operations Manager, you'll be looking to maximize the potential of your assigned business goals by cooperating closely with the Operations Manager of SCH delivering excellence in execution.This is a key role for someone who wishes to become a mature hospitality professional within the industry, in a growing and challenging marketplace.If you have talent and motivation, you'll find support and encouragement in every step of the way.Key Accountabilities• Achieve annual Operations KPIs targets with specific focus on:<ol><li>People management,</li><li>Food &amp; Beverage</li><li>Reviews (1000 clients per day on a full basis from April to November)</li></ol>• Ensure with the support of the HR department that the staff is equipped and performs at maximum level• Continuously monitor and improve ratings• Execute the operational plan to meet business and people objectives as well as client requirements.• Meet goals and KPIs for operational excellence in execution. Monitor closely the implementation and results.• Drive competitive performance in Client Satisfaction Survey.Essential Requirements• Bachelor's Degree in Hospitality Industry or other related field.• Excellent command of written and spoken English.• Proven Record in TripAdvisor and holιday check.• Use of KPIs with the help of Review Pro.• Use of technology for F&amp;B cost and salary cost.• Use of technology for on-line sales.• 5-7 years of Resort Operation Experience in a reputable and progressive or similar Resort (All inclusive, 4+ / 5 stars).• Local end to end operational plan development and implementation.Skills &amp; Capabilities• Eye for detail and excellence in execution.• Cooperation competencies &amp; people management.• High level of communication, influencing and negotiation skills.• Analytical skills and problem solving capability.• Developing and maintaining relationships with external suppliers and internal stakeholders.• Strategic thinking and decision making.• Ability to maintain a high level of professionalism and confidentiality.

ASSISTANT OPERATIONS MANAGER

At Numo Hotels &amp; Resorts, we exist to redefine the essence of hospitality, bringing you a fresh and modern twist—just like our name suggests! We blend a unique, elegant atmosphere with a vibe that goes beyond expectations, all while creating a welcoming and secure space for our amazing team. Our company is built on a foundation of key values: integrity, teamwork, respect, kindness, and creativity. These values drive our actions, foster collaboration and inspire innovation in all that we do.What’s expected<ul><li>Respond timely and in an informative manner to all booking requests arriving by mail, telephone, web booking systems or any other means</li><li>Build and strengthen relationships with existing and new customers to enable future bookings, execute and support the operational aspects of business booked, check if advance payments are made timely</li><li>Maintain reservation records, update room availability on the PMS database, process any modifications or cancellations and communicate with team members as appropriate</li><li>Be fully aware of room types, their locations, layout and specific features, and work on allocation and maximizing yield from room reservations</li><li>Be aware of all room rates, packages, discounts, special offers and other available benefits</li><li>Create and maintain a well-organized database of clientele profiles, updated with special requirements and any other useful information</li><li>Ensure excellent communication with the Front Office Team and coordinate the organization of additional services (such as airport transfer or VIP benefits) offered to the customers at the time of room reservation</li><li>Understand the overall market, be aware of competitors’ strengths and weaknesses, economic trends, supply and demand</li></ul>Requirements<ul><li>2 years minimum experience in similar position in 5-star hotels’ reservations department</li><li>Certificate of studies from accredited School for Tourism</li><li>Excellent command of English language, additional foreign languages (preferably German) would be considered an asset</li><li>Strong computer skills and excellent knowledge of Microsoft office</li><li>Experience in GDS, IDS, OTA’s extranets and Property Management systems, preferably Opera</li><li>Excellent communication skills and teamwork spirit</li><li>Previous working experience with Hilton Hotels &amp; Resorts is considered an additional asset</li></ul>Benefits<ul><li>A salary that makes Mondays better – Competitive pay for your awesomeness.</li><li>Training that’s anything but boring – On-the-job learning and workshops to keep you sharp.</li><li>Grow while you glow – Opportunities for professional development at every step.</li><li>Perks that matter – Financial support for life’s big moments and a little extra on your birthday!</li><li>Take advantage of exclusive employee discounts on hotel stays worldwide, made possible through our partnership with a leading international hotel chain. Enjoy dreamy getaways at various destinations around the globe!</li></ul>But before we meet, check out the main VALUES that represent the company and thus we are looking for in you:<ul><li>Teamwork – We’re stronger together!</li><li>Integrity – Do the right thing, even when no one is watching!</li><li>Respect – We honor all voices, and every idea counts!</li><li>Kindness – A smile goes a long way!</li><li>Creativity – If you can think outside the box and color outside the lines, you’re our kind of person!</li></ul>It’ shouldn’t be just a job, it should be a lifestyle!We are an equal opportunities employer – All applications will be considered as confidential.Only suitable candidates will be contacted.

Reservation Agent

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